HP 4600 manual Additional troubleshooting information, Cable type Action

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Chapter 2

Cable type	Action
Power cable	The power cable is connected between the
	scanner and an AC outlet.
	● Ensure that the power cable is securely
	connected between the scanner and a live
	electrical outlet or surge protector.
	● If the power cable is connected to a surge
	protector, ensure that the surge protector is
	plugged into an outlet and turned on.
	● Disconnect the power cable from the scanner
	and turn off the computer. After 60 seconds,
	reconnect the power cable to the scanner, and
	then turn on the computer, in that order.
USB cable	The USB cable is connected between the scanner
	and the computer.
	● Use the cable that was included with the
	scanner. Another USB cable might not be
	compatible with the scanner.
	● Ensure that the USB cable is securely
	connected between the scanner and the
	computer.
	For additional USB troubleshooting information,
	see www.hp.com/support, select your country/
	region, and then use the search tool to find USB
	troubleshooting topics.

Note On a Macintosh computer, use the Apple System Profiler to ensure that the scanner is connected to the computer correctly.

Additional troubleshooting information

To solve other problems with the scanner or the transparent materials adapter, see the on-screen Help:

1Open the HP Director software.

2Click Help, and then click HP Scanjet 4600 series scanner.

To solve problems with the scanner software, see the HP Image Zone software on-screen help. You can also visit www.hp.com/support for online support options.

18	HP Scanjet 4600 series scanner

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Contents Scanjet Page HP Scanjet 4600 series scanner Legal information Copyright And LicenseContents Scanner parts and accessories How to use the scannerHP Scanjet 4600/4630 scanner Place the scanner in the holder HP Scanjet 4650/4670 scannerScanner and accessories overview Overview of the HP softwareScanning overview Scanning side and viewing side Overview of positioning items to scanPosition the item face down and face up Position the item face up Positioning items before scanningPosition a single picture or document for scanning Position a single item with the HP Scanjet 4600/4630Position a page of a thick document for scanning Position a single item with the HP Scanjet 4650/4670Scan pictures and documents Position a picture or document for scanning on the deskScanning text for editing Two formatting options are availableShare a scanned photo using HP Instant Share Print copiesMail scanned pictures Scan oversized items Care and maintenance Use the power save buttonChange settings Change settings from the HP Director softwareClean the transparent materials adapter Clean the scanner glassStore the scanner How do I resolve issues with scanning documents or text? TroubleshootingFrequently asked questions How do I turn off the lamp?Check your computer Scanner installation or setup issuesUse administrative privileges Use a valid folderCable type Action Additional troubleshooting informationClick Help, and then click HP Scanjet 4600 series scanner Uninstall the software HP website Accessibility website optionsCustomer support Support processPhone support in Europe, Middle East, and Africa Phone support in the United StatesLocations Free phone support period Algeria +213 61 56 45 Austria Other phone support worldwide 21 350 Options Product specificationsScanner specifications Name DescriptionTransparent materials adapter TMA specifications Page 00000-00000

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