HP 4600 Phone support in the United States, Phone support in Europe, Middle East, and Africa

Page 25

Customer support

regarding service features and delivery. If you cannot solve the problem by using the above options, call HP while you are in front of your computer and scanner. For faster service, please be prepared to provide the following information:

The scanner’s model number (located on the scanner)

The scanner’s serial number (located on the scanner)

The computer’s operating system

The version of the scanner software (located on the scanner’s CD label)

Messages displayed at the time the situation occurred

The applicable conditions for HP phone support are subject to change without notice.

Telephone support is free from the date of purchase for the period specified unless otherwise noted.

Locations

Free phone support period

Africa

30 days

Asia Pacific

1 year

Canada

1 year

Europe

1 year (see the following tables for

 

details for each country)

Latin America

1 year

Middle East

30 days

United States

90 days

Phone support in the United States

Support is available both during and after the warranty period.

Within the period of your warranty, telephone support is provided free of charge. Call 800-HPINVENT (800-474-6836). U.S. phone support is available in both English and Spanish 24 hours a day, 7 days a week (days and hours of support may change without notice).

After the warranty period, call 800-HPINVENT (800-474-6836). Charges are $25.00 U.S. per issue, and are charged to your credit card. If you think your HP product needs service, call the HP Customer Support Center, which can help determine if service is required.

Phone support in Europe, Middle East, and Africa

HP Customer Support Center phone numbers and polices may change. Visit the following website to check the details and conditions of phone support in your country/region: www.hp.com/support.

User's Manual

21

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Contents Scanjet Page HP Scanjet 4600 series scanner Copyright And License Legal informationContents Scanner parts and accessories How to use the scannerHP Scanjet 4600/4630 scanner HP Scanjet 4650/4670 scanner Place the scanner in the holderOverview of the HP software Scanner and accessories overviewScanning overview Scanning side and viewing side Overview of positioning items to scanPosition the item face down and face up Position a single picture or document for scanning Positioning items before scanningPosition the item face up Position a single item with the HP Scanjet 4600/4630Position a single item with the HP Scanjet 4650/4670 Position a page of a thick document for scanningPosition a picture or document for scanning on the desk Scan pictures and documentsTwo formatting options are available Scanning text for editingPrint copies Share a scanned photo using HP Instant ShareMail scanned pictures Scan oversized items Change settings Use the power save buttonCare and maintenance Change settings from the HP Director softwareClean the transparent materials adapter Clean the scanner glassStore the scanner Frequently asked questions TroubleshootingHow do I resolve issues with scanning documents or text? How do I turn off the lamp?Use administrative privileges Scanner installation or setup issuesCheck your computer Use a valid folderCable type Action Additional troubleshooting informationClick Help, and then click HP Scanjet 4600 series scanner Uninstall the software Customer support Accessibility website optionsHP website Support processPhone support in Europe, Middle East, and Africa Phone support in the United StatesLocations Free phone support period Algeria +213 61 56 45 Austria Other phone support worldwide 21 350 Scanner specifications Product specificationsOptions Name DescriptionTransparent materials adapter TMA specifications Page 00000-00000
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