HP 4500 manual Solve fax problems, Fax test failed, Size is reduced

Page 103

•Black dots or streaks

◦Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass, the scanner glass might be dirty or scratched, or the lid backing might be dirty. Try cleaning the scanner glass and lid backing. See Maintain the device for more information. If cleaning does not correct the problem, the scanner glass or lid backing might need to be replaced.

◦The defects might be on the original and not a result of the scanning process.

•Unclear text

Try adjusting the settings. Make sure that the resolution and color settings are correct.

•Size is reduced

The HP software settings might be set to reduce the scanned image. See the product software Help for more information about changing the settings.

Solve fax problems

This section contains fax setup troubleshooting information for the device. If the device is not set up properly for faxing, you might experience problems when sending faxes, receiving faxes, or both.

If you are having faxing problems, you can print a fax test report to check the status of the device. The test will fail if the device is not set up properly for faxing. Perform this test after you have completed setting up the device for faxing. For more information, see Test fax setup.

If the test fails, review the report for information on how to fix any problems found. For more information, see The fax test failed.

•The fax test failed

•The display always shows Phone Off Hook

•The device is having problems sending and receiving faxes

•The device is having problems sending a manual fax

•The device cannot receive faxes, but can send faxes

•The device cannot send faxes, but can receive faxes

•Fax tones are recorded on my answering machine

•The phone cord that came with my device is not long enough

•Color faxes do not print

•The computer cannot receive faxes (Fax to PC and Fax to Mac)

The fax test failed

If you ran a fax test and the test failed, review the report for basic information about the error. For more detailed information, check the report to see which part of the test failed, and then review the appropriate topic in this section for solutions to try.

This section contains the following topics:

•The "Fax Hardware Test" failed

•The "Fax Connected to Active Telephone Wall Jack" test failed

•The "Phone Cord Connected to Correct Port on Fax" test failed

•The "Using Correct Type of Phone Cord with Fax" test failed

Solve fax problems

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Contents Officejet Officejet Advantage Page User Guide Hewlett-Packard Company notices Safety informationAccessibility Copyright informationContents Copy ScanFax Work with ink cartridges Solve a problemPage Technical information HP supplies and accessories Network setup some models only Additional fax setupDevice management tools Errors Windows Mobility AccessibilityGet started VisualUnderstand the device parts Eco-TipsFront view Back view Printing supplies areaOverview of buttons and lights Use the product control panelLabel Name and Description Select the mode Change product settingsTypes of messages Recommended papers for printing and copying Critical error messagesFinding the device model number Select print mediaHP Photo Value Packs HP Everyday Photo Paper Tips for selecting and using mediaRecommended papers for photo printing HP Advanced Photo PaperTo load an original on the scanner glass Load an original on the scanner glassLoad media Load an original in the automatic document feeder ADFTo load an original in the document feeder tray To load media To clean the scanner glass Clean the scanner glassMaintain the device Clean the automatic document feeder ADF Some models only Clean the exteriorTo clean the rollers or separator pad Maintain the device Turn off the device Print documents PrintPrint documents Windows Print brochures Mac OS Print brochuresPrint documents Mac OS Print brochures WindowsQuality Normal or Best Print on envelopesPrint on envelopes Windows Print on envelopes Mac OSPrint a Web page Windows Print a WebPrint a Web page Mac OS Quality Best or Maximum dpi Print photosPrint photos on photo paper Windows Print photos on photo paper Mac OSPrint on special or custom-sized paper Windows Print on special and custom-sized paperChoose Manage Custom Sizes in the Paper Size pop-up menu Set up custom sizes Mac OSPrint borderless documents Print on special or custom-sized paper Mac OSPrint borderless documents Windows Two-sided printing duplexingPrint borderless documents Mac OS Perform two-sided printing Mac OS Perform two-sided printing WindowsTo scan from the product control panel ScanScan an original Scan an original from the product control panelPage To copy documents Change copy settingsCopy Copy documentsTo save the current settings as defaults for future jobs To change copy settings for a single jobSend a fax FaxSend a basic fax To send a basic fax from the device control panel Send a fax manually from a phoneTo send a fax manually from an extension phone Send a fax using monitor dialing To schedule a fax from the device control panel Send a fax from memorySchedule a fax to send later To send a fax from memorySend a fax to multiple recipients Send a fax in Error Correction ModeTo cancel a scheduled fax To send a fax to multiple recipients using group speed dialReceive a fax To change the ECM setting from the control panelReceive a fax manually On Error Only Off Set up backup faxTo receive a fax manually To reprint faxes in memory from the device control panel To set backup fax from the device control panelReprint received faxes from memory Poll to receive a faxSet the paper size for received faxes Forward faxes to another numberTo forward faxes from the device control panel Block junk fax numbers Set automatic reduction for incoming faxesTo set automatic reduction from the device control panel If you are done, press No Print a Junk Fax Report Add numbers to the junk fax listTo manually enter a number to block To remove numbers from the list of junk fax numbersReceive faxes to your computer Fax to PC and Fax to Mac Change fax settings To set or change the fax header Configure the fax headerSet the answer mode Auto answer Set the number of rings before answeringChange the answer ring pattern for distinctive ring Set the fax error correction modeSet the redial options Set the dial typeSet the fax speed Fax over Internet Protocol FoIP Set the fax sound volumeTo set the fax sound volume via the device control panel Fax speed setting Fast Medium SlowUse reports To enable fax confirmationPrint fax confirmation reports Print and view the fax log Print fax error reportsPrint the details of the last fax transaction Clear the fax logPrint a Caller ID History Report Information about ink cartridges Work with ink cartridgesRelated topics Check the estimated ink levelsReplace the ink cartridges Handle the ink cartridgesTo replace the ink cartridges Page Chapter To align the cartridges from the product control panel Store printing suppliesAdvanced ink cartridge maintainance Align the ink cartridgesChapter To align the ink cartridges from the HP software Clean the ink cartridgesClick Align the ink cartridges Mac OS To clean the ink cartridges from the HP software To clean the ink cartridges from the product control panelIf you have a problem, follow these steps Solve a problemHP support HP support by phone Obtain electronic supportBefore you call Telephone support numbers Phone support period$OJ«ULH Troubleshooting topics General troubleshooting tips and resourcesAfter the phone support period Alignment fails Solve printing problemsError message appears on control-panel display Device shuts down unexpectedlyBlank or partial page printed Device takes a long time to printSomething on the page is missing or incorrect Placement of the text or graphics is wrongDevice prints half a page, then ejects the paper Solution 1 Use genuine HP cartridgesSolution 2 Check the paper Poor print quality and unexpected printoutsSolution 4 Check the print settings Solution 3 Wait a short period of time if possibleCheck the Print in Grayscale setting Check the print quality settingsMac OS Example Ink Level Black is low replace. Tri-color is OK Print Quality Diagnostic ReportRagged or irregularly streaked or faded bars Bar colors are not uniform Regular white streaks in the barsExamples of bad large-font text Self-Test Report To evaluate the Diagnostic Black Text Solution 7 Clean the ink cartridgesSolution 10 Service the product Clean the ink cartridge contactsSolution 8 Align the ink cartridges Solution 9 Replace the problem ink cartridgeTo clean the ink cartridge contacts Clean the area around the ink nozzlesTo clean the area around the ink nozzles Media is not supported for the printer or tray Solve paper-feed problemsMedia is not picked up from a tray Multiple pages are being picked up Solve copy problemsMedia is not coming out correctly Pages are skewingCopies are blank No copy came outDocuments are missing or faded Copy quality is poor Size is reducedCopy defects are apparent Large, black typefaces look splotchy not smooth Solve scan problemsPaper mismatch Scanner did nothingPart of the document did not scan or text is missing Scan takes too longCheck the originals Error messages appearText cannot be edited Scanned image quality is poorScan defects are apparent Fax test failed Solve fax problemsSize is reduced Fax Hardware Test failed Solution Back view of the device Phone Cord Connected to Correct Port on Fax test failedChapter Dial Tone Detection test failed Solution Display always shows Phone Off Hook Fax Line Condition test failed SolutionDevice is having problems sending and receiving faxes Chapter Device cannot receive faxes, but can send faxes Solution Device is having problems sending a manual fax SolutionChapter Device cannot send faxes, but can receive faxes Solution Color faxes do not print Fax tones are recorded on my answering machine SolutionPhone cord that came with my device is not long enough To extend your phone cordGeneral network troubleshooting Solve wired Ethernet network problems some models onlyComputer cannot receive faxes Fax to PC and Fax to Mac Basic wireless troubleshooting Solve wireless problems some models onlyMake sure the wireless 802.11 light is turned on Restart components of the wireless network Advanced wireless troubleshootingRun the Wireless Network Test Make sure that the HP device is connected to your network To check a wireless connectionNetwork Status Check to see if you can access the embedded Web server EWSTo access the EWS Make sure the HP device is on the networkMake sure the HP device is online and ready Add hardware addresses to a wireless access point WAP Configure your firewall to work with HP devices Ports are used for the following functions Printing Solve device management problemsAdvanced firewall information Incoming UDP ports 137, 138, 161EWS is only available in English Embedded Web server cannot be openedCheck the computer system Troubleshoot installation issuesHardware installation suggestions Check the hardware connectionsCheck or perform the following Software installation suggestionsVerify installation preliminaries Understand the Printer Status Report and Self-Test ReportPrinter Status Report To print the Printer Status Report or Self-Test Report Understand the network configuration page some models onlyClear jams Network ConfigurationTo clear a paper jam from the rear door Clear paper jamsAvoid paper jams Technical information Warranty informationHP product Duration of limited warranty Hewlett-Packard limited warranty statementInk cartridge warranty information Processor and memory specifications Device specificationsPhysical specifications Product features and capacitiesSystem requirements Network protocol specifications Some models onlyMedia specifications Embedded Web server specifications some models onlyUnderstand supported sizes Photo media Media sizeEnvelopes Main tray CardsTray Type Weight Capacity Understand supported media types and weightsOther media Main tray Media Left Right Top Bottom Margin Set minimum marginsGuidelines for two-sided duplex printing Print resolutionPrint specifications Copy specificationsPhoto dpi Very Fine dpi Standard dpi Fax specificationsElectrical requirements Scan specificationsAcoustic emission specification Operating environmentRegulatory information Vcci Class B compliance statement for users in Japan FCC statementNoise emission statement for Germany LED indicator statementRegulatory information 143 Appendix a Regulatory information for wireless products Australia wired fax statementExposure to radio frequency radiation Regulatory model number European Union regulatory noticeDeclaration of Conformity Declaration of conformityDeclaration of Conformity Energy Use Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Third-party licenses HP Officejet 4500 Desktop Third-party licensesSHA2 Zlib Third-party licenses Expat OpenSSL Third-party licenses 161 Appendix a Third-party licenses 163 Zlib HP Officejet 4500 Wireless Expat Third-party licenses 167 Appendix a Third-party licenses 169 SHA2 Third-party licenses 171 Supported ink cartridges HP supplies and accessoriesOrder printing supplies online SuppliesHP media Set up faxing parallel phone systems Additional fax setupUSA Choose the correct fax setup for your home or officeDSL PBX Other equipment or services sharing your fax lineCase a Separate fax line no voice calls received To set up the device with a separate fax lineTo set up the device with DSL Case B Set up the device with DSLCase D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the device with a distinctive ring serviceCase F Shared voice/fax line with voice mail To set up the device with a shared voice/fax lineTo set up the device with voice mail To set up the device with a computer dial-up modem Set up the device with a computer dial-up modemTo set up the device with a computer DSL/ADSL modem Set up the device with a computer DSL/ADSL modemBack view of the product Case H Shared voice/fax line with computer modemShared voice/fax with computer dial-up modem Example of a parallel splitterPage Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Answering machine Example of a parallel splitter Page Appendix C To set up the device with a computer DSL/ADSL modem Example of a parallel splitter Serial-type fax setup To test fax setup via the device control panel Test fax setupView and print network settings Network setup some models onlyChange basic network settings Change advanced network settingsTo Change IP settings To View IP settingsSet link speed Communication mode Understand 802.11 wireless network settingsNetwork name Ssid Data encryption Security settingsMethod To set up wireless communication using the installer Mac OSChange the connection method To turn off wireless communicationTo print a wireless test Reset wireless settingsTo add hardware addresses to a WAP Uninstall and reinstall the softwareGuidelines for ensuring wireless network security Guidelines for reducing interference on a wireless networkTo uninstall from a Windows computer, method To uninstall from a Macintosh computer, method HP Utility Mac OS Use the HP Solution Center WindowsDevice management tools Toolbox WindowsTo open the HP Utility Embedded Web server some models onlyOpen the HP Utility To open the embedded Web serverPage Ink Alert Errors WindowsFax Memory Full Device DisconnectedSolution 1 Install the ink cartridges correctly Cartridge ProblemPage Cartridge cradle cannot move Paper MismatchPaper Jam Printer Paused General printer errorPrinter is out of paper Printer OfflineAlign cartridge Index Symbols/NumericsFailed Index Test setup 196 troubleshoot OCR Answering machine and modem parallel phone systems Twain 221 222 Page Hewlett-Packard Development Company, L.P
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4500 specifications

The HP 4500 series, including the 4504, 4505, 4502, 4500, and 4501 models, represent a significant advancement in the realm of printing technology. These devices are known for their versatility, efficiency, and ability to meet the demands of both small and large businesses.

One of the defining features of the HP 4500 series is its exceptional print quality. Utilizing HP's advanced ColorSphere toner technology, these printers deliver vibrant color prints with sharp text and detailed images. The resolution capabilities of up to 600 x 600 dpi ensure that documents appear professional and polished, making them ideal for business presentations, marketing materials, and everyday printing needs.

Speed is another hallmark of the HP 4500 series. With print speeds ranging from 20 to 28 pages per minute, depending on the specific model, these devices facilitate quick printing without compromising quality. The first page out time is notably swift, making them suitable for environments where time is of the essence.

The HP 4500 series also emphasizes energy efficiency and cost-effectiveness. Many models come equipped with HP's EcoSmart features, which optimize power consumption and reduce environmental impact. Additionally, the printers have high-yield toner options, reducing the frequency of cartridge changes and leading to lower operating costs for businesses.

Connectivity options abound, with most models offering USB, Ethernet, and wireless capabilities. This connectivity ensures seamless integration into any office environment, allowing multiple users to access the printer from various devices, including smartphones and tablets, through mobile printing technologies like Apple AirPrint and Google Cloud Print.

Security features in the HP 4500 series are robust, addressing the needs of businesses concerned about protecting sensitive information. This includes secure printing options that require user authentication before a document is printed, preventing unauthorized access and ensuring confidentiality.

In summary, the HP 4500 series, including the 4504, 4505, 4502, 4500, and 4501, stands out for its outstanding print quality, speed, energy efficiency, connectivity, and security features. These characteristics make them a superb choice for any business aiming to enhance its printing capabilities while keeping operational costs manageable. With a focus on user-friendly interfaces and reliable performance, the HP 4500 series continues to be a preferred solution for diverse printing needs in modern workplaces.
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