HP 4500 manual Technical information

Page 9

Contents

 

Solve wireless problems (some models only)

112

Basic wireless troubleshooting

112

Advanced wireless troubleshooting

113

Step 1: Make sure your computer is connected to your network

113

Step 2: Make sure that the HP device is connected to your network

114

Step 3: Check to see if the firewall software is blocking communication

115

Step 4: Make sure the HP device is online and ready

116

Step 5: Make sure the wireless version of the HP device is set as the default printer

 

driver (Windows only)

116

Step 6: Make sure the HP Network Devices Support service is running (Windows

 

only)

117

Add hardware addresses to a wireless access point (WAP)

117

Configure your firewall to work with HP devices

118

Solve device management problems

119

Embedded Web server cannot be opened

120

The EWS is only available in English

120

Troubleshoot installation issues

121

Hardware installation suggestions

121

Software installation suggestions

122

Understand the Printer Status Report and Self-Test Report

122

Understand the network configuration page (some models only)

124

Clear jams

125

Clear paper jams

126

Avoid paper jams

127

A Technical information

 

Warranty information

128

Hewlett-Packard limited warranty statement

129

Ink cartridge warranty information

130

Device specifications

131

Physical specifications

131

Product features and capacities

131

Processor and memory specifications

131

System requirements

132

Network protocol specifications (Some models only)

132

Embedded Web server specifications (some models only)

133

Media specifications

133

Understand supported sizes

133

Understand supported media types and weights

135

Set minimum margins

136

Guidelines for two-sided (duplex) printing

137

Print resolution

137

Print specifications

137

Copy specifications

137

Fax specifications

138

Scan specifications

139

Operating environment

139

Electrical requirements

139

Acoustic emission specification

139

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Contents Officejet Officejet Advantage Page User Guide Accessibility Safety informationCopyright information Hewlett-Packard Company noticesContents Scan CopyFax Work with ink cartridges Solve a problemPage Technical information HP supplies and accessories Additional fax setup Network setup some models onlyDevice management tools Errors Windows Get started AccessibilityVisual MobilityEco-Tips Understand the device partsFront view Back view Printing supplies areaUse the product control panel Overview of buttons and lightsLabel Name and Description Select the mode Change product settingsTypes of messages Finding the device model number Critical error messagesSelect print media Recommended papers for printing and copyingHP Photo Value Packs Recommended papers for photo printing Tips for selecting and using mediaHP Advanced Photo Paper HP Everyday Photo PaperTo load an original on the scanner glass Load an original on the scanner glassLoad an original in the automatic document feeder ADF Load mediaTo load an original in the document feeder tray To load media Clean the scanner glass To clean the scanner glassMaintain the device Clean the exterior Clean the automatic document feeder ADF Some models onlyTo clean the rollers or separator pad Maintain the device Turn off the device Print Print documentsPrint documents Windows Print documents Mac OS Print brochuresPrint brochures Windows Print brochures Mac OSPrint on envelopes Windows Print on envelopesPrint on envelopes Mac OS Quality Normal or BestPrint a Web Print a Web page WindowsPrint a Web page Mac OS Print photos on photo paper Windows Print photosPrint photos on photo paper Mac OS Quality Best or Maximum dpiPrint on special or custom-sized paper Windows Print on special and custom-sized paperPrint borderless documents Set up custom sizes Mac OSPrint on special or custom-sized paper Mac OS Choose Manage Custom Sizes in the Paper Size pop-up menuTwo-sided printing duplexing Print borderless documents WindowsPrint borderless documents Mac OS Perform two-sided printing Mac OS Perform two-sided printing WindowsScan an original ScanScan an original from the product control panel To scan from the product control panelPage Copy Change copy settingsCopy documents To copy documentsTo save the current settings as defaults for future jobs To change copy settings for a single jobFax Send a faxSend a basic fax Send a fax manually from a phone To send a basic fax from the device control panelTo send a fax manually from an extension phone Send a fax using monitor dialing Schedule a fax to send later Send a fax from memoryTo send a fax from memory To schedule a fax from the device control panelTo cancel a scheduled fax Send a fax in Error Correction ModeTo send a fax to multiple recipients using group speed dial Send a fax to multiple recipientsTo change the ECM setting from the control panel Receive a faxReceive a fax manually Set up backup fax On Error Only OffTo receive a fax manually Reprint received faxes from memory To set backup fax from the device control panelPoll to receive a fax To reprint faxes in memory from the device control panelForward faxes to another number Set the paper size for received faxesTo forward faxes from the device control panel Set automatic reduction for incoming faxes Block junk fax numbersTo set automatic reduction from the device control panel To manually enter a number to block Add numbers to the junk fax listTo remove numbers from the list of junk fax numbers If you are done, press No Print a Junk Fax ReportReceive faxes to your computer Fax to PC and Fax to Mac Change fax settings Set the answer mode Auto answer Configure the fax headerSet the number of rings before answering To set or change the fax headerChange the answer ring pattern for distinctive ring Set the fax error correction modeSet the dial type Set the redial optionsSet the fax speed To set the fax sound volume via the device control panel Set the fax sound volumeFax speed setting Fast Medium Slow Fax over Internet Protocol FoIPTo enable fax confirmation Use reportsPrint fax confirmation reports Print and view the fax log Print fax error reportsPrint the details of the last fax transaction Clear the fax logPrint a Caller ID History Report Information about ink cartridges Work with ink cartridgesRelated topics Check the estimated ink levelsReplace the ink cartridges Handle the ink cartridgesTo replace the ink cartridges Page Chapter Advanced ink cartridge maintainance Store printing suppliesAlign the ink cartridges To align the cartridges from the product control panelChapter Clean the ink cartridges To align the ink cartridges from the HP softwareClick Align the ink cartridges Mac OS To clean the ink cartridges from the HP software To clean the ink cartridges from the product control panelSolve a problem If you have a problem, follow these stepsHP support Obtain electronic support HP support by phoneBefore you call Telephone support numbers Phone support period$OJ«ULH General troubleshooting tips and resources Troubleshooting topicsAfter the phone support period Error message appears on control-panel display Solve printing problemsDevice shuts down unexpectedly Alignment failsBlank or partial page printed Device takes a long time to printSomething on the page is missing or incorrect Placement of the text or graphics is wrongSolution 2 Check the paper Solution 1 Use genuine HP cartridgesPoor print quality and unexpected printouts Device prints half a page, then ejects the paperSolution 4 Check the print settings Solution 3 Wait a short period of time if possibleCheck the Print in Grayscale setting Check the print quality settingsMac OS Example Ink Level Black is low replace. Tri-color is OK Print Quality Diagnostic ReportRagged or irregularly streaked or faded bars Bar colors are not uniform Regular white streaks in the barsExamples of bad large-font text Self-Test Report To evaluate the Diagnostic Black Text Solution 7 Clean the ink cartridgesSolution 8 Align the ink cartridges Clean the ink cartridge contactsSolution 9 Replace the problem ink cartridge Solution 10 Service the productTo clean the ink cartridge contacts Clean the area around the ink nozzlesTo clean the area around the ink nozzles Solve paper-feed problems Media is not supported for the printer or trayMedia is not picked up from a tray Media is not coming out correctly Solve copy problemsPages are skewing Multiple pages are being picked upNo copy came out Copies are blankDocuments are missing or faded Size is reduced Copy quality is poorCopy defects are apparent Paper mismatch Solve scan problemsScanner did nothing Large, black typefaces look splotchy not smoothPart of the document did not scan or text is missing Scan takes too longText cannot be edited Error messages appearScanned image quality is poor Check the originalsScan defects are apparent Solve fax problems Fax test failedSize is reduced Fax Hardware Test failed Solution Back view of the device Phone Cord Connected to Correct Port on Fax test failedChapter Dial Tone Detection test failed Solution Display always shows Phone Off Hook Fax Line Condition test failed SolutionDevice is having problems sending and receiving faxes Chapter Device cannot receive faxes, but can send faxes Solution Device is having problems sending a manual fax SolutionChapter Device cannot send faxes, but can receive faxes Solution Phone cord that came with my device is not long enough Fax tones are recorded on my answering machine SolutionTo extend your phone cord Color faxes do not printSolve wired Ethernet network problems some models only General network troubleshootingComputer cannot receive faxes Fax to PC and Fax to Mac Solve wireless problems some models only Basic wireless troubleshootingMake sure the wireless 802.11 light is turned on Advanced wireless troubleshooting Restart components of the wireless networkRun the Wireless Network Test Make sure that the HP device is connected to your network To check a wireless connectionTo access the EWS Check to see if you can access the embedded Web server EWSMake sure the HP device is on the network Network StatusMake sure the HP device is online and ready Add hardware addresses to a wireless access point WAP Configure your firewall to work with HP devices Advanced firewall information Solve device management problemsIncoming UDP ports 137, 138, 161 Ports are used for the following functions PrintingEWS is only available in English Embedded Web server cannot be openedHardware installation suggestions Troubleshoot installation issuesCheck the hardware connections Check the computer systemVerify installation preliminaries Software installation suggestionsUnderstand the Printer Status Report and Self-Test Report Check or perform the followingPrinter Status Report To print the Printer Status Report or Self-Test Report Understand the network configuration page some models onlyClear jams Network ConfigurationTo clear a paper jam from the rear door Clear paper jamsAvoid paper jams Technical information Warranty informationHP product Duration of limited warranty Hewlett-Packard limited warranty statementInk cartridge warranty information Physical specifications Device specificationsProduct features and capacities Processor and memory specificationsSystem requirements Network protocol specifications Some models onlyEmbedded Web server specifications some models only Media specificationsUnderstand supported sizes Envelopes Main tray Media sizeCards Photo mediaUnderstand supported media types and weights Tray Type Weight CapacityOther media Main tray Media Left Right Top Bottom Margin Set minimum marginsPrint specifications Print resolutionCopy specifications Guidelines for two-sided duplex printingPhoto dpi Very Fine dpi Standard dpi Fax specificationsAcoustic emission specification Scan specificationsOperating environment Electrical requirementsRegulatory information Vcci Class B compliance statement for users in Japan FCC statementNoise emission statement for Germany LED indicator statementRegulatory information 143 Appendix a Regulatory information for wireless products Australia wired fax statementExposure to radio frequency radiation Regulatory model number European Union regulatory noticeDeclaration of Conformity Declaration of conformityDeclaration of Conformity Energy Use Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Third-party licenses HP Officejet 4500 Desktop Third-party licensesSHA2 Zlib Third-party licenses Expat OpenSSL Third-party licenses 161 Appendix a Third-party licenses 163 Zlib HP Officejet 4500 Wireless Expat Third-party licenses 167 Appendix a Third-party licenses 169 SHA2 Third-party licenses 171 Order printing supplies online HP supplies and accessoriesSupplies Supported ink cartridgesHP media Set up faxing parallel phone systems Additional fax setupUSA Choose the correct fax setup for your home or officeDSL PBX Other equipment or services sharing your fax lineCase a Separate fax line no voice calls received To set up the device with a separate fax lineTo set up the device with DSL Case B Set up the device with DSLCase D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the device with a distinctive ring serviceCase F Shared voice/fax line with voice mail To set up the device with a shared voice/fax lineTo set up the device with voice mail To set up the device with a computer dial-up modem Set up the device with a computer dial-up modemTo set up the device with a computer DSL/ADSL modem Set up the device with a computer DSL/ADSL modemShared voice/fax with computer dial-up modem Case H Shared voice/fax line with computer modemExample of a parallel splitter Back view of the productPage Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Answering machine Example of a parallel splitter Page Appendix C To set up the device with a computer DSL/ADSL modem Example of a parallel splitter Serial-type fax setup To test fax setup via the device control panel Test fax setupChange basic network settings Network setup some models onlyChange advanced network settings View and print network settingsTo View IP settings To Change IP settingsSet link speed Understand 802.11 wireless network settings Communication modeNetwork name Ssid Data encryption Security settingsMethod To set up wireless communication using the installer Mac OSTo print a wireless test To turn off wireless communicationReset wireless settings Change the connection methodGuidelines for ensuring wireless network security Uninstall and reinstall the softwareGuidelines for reducing interference on a wireless network To add hardware addresses to a WAPTo uninstall from a Windows computer, method To uninstall from a Macintosh computer, method Device management tools Use the HP Solution Center WindowsToolbox Windows HP Utility Mac OSOpen the HP Utility Embedded Web server some models onlyTo open the embedded Web server To open the HP UtilityPage Fax Memory Full Errors WindowsDevice Disconnected Ink AlertSolution 1 Install the ink cartridges correctly Cartridge ProblemPage Paper Mismatch Cartridge cradle cannot movePaper Jam Printer is out of paper General printer errorPrinter Offline Printer PausedAlign cartridge Index Symbols/NumericsFailed Index Test setup 196 troubleshoot OCR Answering machine and modem parallel phone systems Twain 221 222 Page Hewlett-Packard Development Company, L.P
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4500 specifications

The HP 4500 series, including the 4504, 4505, 4502, 4500, and 4501 models, represent a significant advancement in the realm of printing technology. These devices are known for their versatility, efficiency, and ability to meet the demands of both small and large businesses.

One of the defining features of the HP 4500 series is its exceptional print quality. Utilizing HP's advanced ColorSphere toner technology, these printers deliver vibrant color prints with sharp text and detailed images. The resolution capabilities of up to 600 x 600 dpi ensure that documents appear professional and polished, making them ideal for business presentations, marketing materials, and everyday printing needs.

Speed is another hallmark of the HP 4500 series. With print speeds ranging from 20 to 28 pages per minute, depending on the specific model, these devices facilitate quick printing without compromising quality. The first page out time is notably swift, making them suitable for environments where time is of the essence.

The HP 4500 series also emphasizes energy efficiency and cost-effectiveness. Many models come equipped with HP's EcoSmart features, which optimize power consumption and reduce environmental impact. Additionally, the printers have high-yield toner options, reducing the frequency of cartridge changes and leading to lower operating costs for businesses.

Connectivity options abound, with most models offering USB, Ethernet, and wireless capabilities. This connectivity ensures seamless integration into any office environment, allowing multiple users to access the printer from various devices, including smartphones and tablets, through mobile printing technologies like Apple AirPrint and Google Cloud Print.

Security features in the HP 4500 series are robust, addressing the needs of businesses concerned about protecting sensitive information. This includes secure printing options that require user authentication before a document is printed, preventing unauthorized access and ensuring confidentiality.

In summary, the HP 4500 series, including the 4504, 4505, 4502, 4500, and 4501, stands out for its outstanding print quality, speed, energy efficiency, connectivity, and security features. These characteristics make them a superb choice for any business aiming to enhance its printing capabilities while keeping operational costs manageable. With a focus on user-friendly interfaces and reliable performance, the HP 4500 series continues to be a preferred solution for diverse printing needs in modern workplaces.
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