HP 4500 manual Solve printing problems, Device shuts down unexpectedly, Alignment fails

Page 78

Chapter 7

Solve printing problems

This section contains the following topics:

•The device shuts down unexpectedly

•Error message appears on control-panel display

•Alignment fails

•The device is not responding (nothing prints)

•Device takes a long time to print

•Blank or partial page printed

•Something on the page is missing or incorrect

•Placement of the text or graphics is wrong

•The device prints half a page, then ejects the paper

The device shuts down unexpectedly

Check the power and power connections

Make sure the device is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see Electrical requirements.

Error message appears on control-panel display

A non-recoverable error has occurred

Disconnect all cables (such as power cord and USB cable), wait about 20 seconds, and reconnect the cables. If the problem persists, visit the HP Web site (www.hp.com/ support) for the latest troubleshooting information, or product fixes and updates.

Alignment fails

If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray. If you have colored paper loaded in the input tray when you align the ink cartridges, the alignment will fail.

If the alignment process fails repeatedly, you might have a defective sensor or ink cartridge. Contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

The device is not responding (nothing prints)

There are print jobs stuck in the print queue

Open the print queue, cancel all documents, and then reboot the computer. Try to print after the computer reboots. Refer to the Help system for the operating system for more information.

Check the device setup

For more information, see General troubleshooting tips and resources.

74 Solve a problem

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Contents Officejet Officejet Advantage Page User Guide Copyright information Safety informationAccessibility Hewlett-Packard Company noticesContents Scan CopyFax Solve a problem Work with ink cartridgesPage Technical information HP supplies and accessories Additional fax setup Network setup some models onlyDevice management tools Errors Windows Visual AccessibilityGet started MobilityEco-Tips Understand the device partsFront view Printing supplies area Back viewUse the product control panel Overview of buttons and lightsLabel Name and Description Change product settings Select the modeTypes of messages Select print media Critical error messagesFinding the device model number Recommended papers for printing and copyingHP Photo Value Packs HP Advanced Photo Paper Tips for selecting and using mediaRecommended papers for photo printing HP Everyday Photo PaperLoad an original on the scanner glass To load an original on the scanner glassLoad an original in the automatic document feeder ADF Load mediaTo load an original in the document feeder tray To load media Clean the scanner glass To clean the scanner glassMaintain the device Clean the exterior Clean the automatic document feeder ADF Some models onlyTo clean the rollers or separator pad Maintain the device Turn off the device Print Print documentsPrint documents Windows Print brochures Windows Print brochuresPrint documents Mac OS Print brochures Mac OSPrint on envelopes Mac OS Print on envelopesPrint on envelopes Windows Quality Normal or BestPrint a Web Print a Web page WindowsPrint a Web page Mac OS Print photos on photo paper Mac OS Print photosPrint photos on photo paper Windows Quality Best or Maximum dpiPrint on special and custom-sized paper Print on special or custom-sized paper WindowsPrint on special or custom-sized paper Mac OS Set up custom sizes Mac OSPrint borderless documents Choose Manage Custom Sizes in the Paper Size pop-up menuTwo-sided printing duplexing Print borderless documents WindowsPrint borderless documents Mac OS Perform two-sided printing Windows Perform two-sided printing Mac OSScan an original from the product control panel ScanScan an original To scan from the product control panelPage Copy documents Change copy settingsCopy To copy documentsTo change copy settings for a single job To save the current settings as defaults for future jobsFax Send a faxSend a basic fax Send a fax manually from a phone To send a basic fax from the device control panelTo send a fax manually from an extension phone Send a fax using monitor dialing To send a fax from memory Send a fax from memorySchedule a fax to send later To schedule a fax from the device control panelTo send a fax to multiple recipients using group speed dial Send a fax in Error Correction ModeTo cancel a scheduled fax Send a fax to multiple recipientsTo change the ECM setting from the control panel Receive a faxReceive a fax manually Set up backup fax On Error Only OffTo receive a fax manually Poll to receive a fax To set backup fax from the device control panelReprint received faxes from memory To reprint faxes in memory from the device control panelForward faxes to another number Set the paper size for received faxesTo forward faxes from the device control panel Set automatic reduction for incoming faxes Block junk fax numbersTo set automatic reduction from the device control panel To remove numbers from the list of junk fax numbers Add numbers to the junk fax listTo manually enter a number to block If you are done, press No Print a Junk Fax ReportReceive faxes to your computer Fax to PC and Fax to Mac Change fax settings Set the number of rings before answering Configure the fax headerSet the answer mode Auto answer To set or change the fax headerSet the fax error correction mode Change the answer ring pattern for distinctive ringSet the dial type Set the redial optionsSet the fax speed Fax speed setting Fast Medium Slow Set the fax sound volumeTo set the fax sound volume via the device control panel Fax over Internet Protocol FoIPTo enable fax confirmation Use reportsPrint fax confirmation reports Print fax error reports Print and view the fax logClear the fax log Print the details of the last fax transactionPrint a Caller ID History Report Work with ink cartridges Information about ink cartridgesCheck the estimated ink levels Related topicsHandle the ink cartridges Replace the ink cartridgesTo replace the ink cartridges Page Chapter Align the ink cartridges Store printing suppliesAdvanced ink cartridge maintainance To align the cartridges from the product control panelChapter Clean the ink cartridges To align the ink cartridges from the HP softwareClick Align the ink cartridges Mac OS To clean the ink cartridges from the product control panel To clean the ink cartridges from the HP softwareSolve a problem If you have a problem, follow these stepsHP support Obtain electronic support HP support by phoneBefore you call Phone support period Telephone support numbers$OJ«ULH General troubleshooting tips and resources Troubleshooting topicsAfter the phone support period Device shuts down unexpectedly Solve printing problemsError message appears on control-panel display Alignment failsDevice takes a long time to print Blank or partial page printedPlacement of the text or graphics is wrong Something on the page is missing or incorrectPoor print quality and unexpected printouts Solution 1 Use genuine HP cartridgesSolution 2 Check the paper Device prints half a page, then ejects the paperSolution 3 Wait a short period of time if possible Solution 4 Check the print settingsCheck the print quality settings Check the Print in Grayscale settingMac OS Print Quality Diagnostic Report Example Ink Level Black is low replace. Tri-color is OKRagged or irregularly streaked or faded bars Regular white streaks in the bars Bar colors are not uniformExamples of bad large-font text Self-Test Report To evaluate the Diagnostic Solution 7 Clean the ink cartridges Black TextSolution 9 Replace the problem ink cartridge Clean the ink cartridge contactsSolution 8 Align the ink cartridges Solution 10 Service the productClean the area around the ink nozzles To clean the ink cartridge contactsTo clean the area around the ink nozzles Solve paper-feed problems Media is not supported for the printer or trayMedia is not picked up from a tray Pages are skewing Solve copy problemsMedia is not coming out correctly Multiple pages are being picked upNo copy came out Copies are blankDocuments are missing or faded Size is reduced Copy quality is poorCopy defects are apparent Scanner did nothing Solve scan problemsPaper mismatch Large, black typefaces look splotchy not smoothScan takes too long Part of the document did not scan or text is missingScanned image quality is poor Error messages appearText cannot be edited Check the originalsScan defects are apparent Solve fax problems Fax test failedSize is reduced Fax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Back view of the deviceChapter Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off HookDevice is having problems sending and receiving faxes Chapter Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes SolutionChapter Device cannot send faxes, but can receive faxes Solution To extend your phone cord Fax tones are recorded on my answering machine SolutionPhone cord that came with my device is not long enough Color faxes do not printSolve wired Ethernet network problems some models only General network troubleshootingComputer cannot receive faxes Fax to PC and Fax to Mac Solve wireless problems some models only Basic wireless troubleshootingMake sure the wireless 802.11 light is turned on Advanced wireless troubleshooting Restart components of the wireless networkRun the Wireless Network Test To check a wireless connection Make sure that the HP device is connected to your networkMake sure the HP device is on the network Check to see if you can access the embedded Web server EWSTo access the EWS Network StatusMake sure the HP device is online and ready Add hardware addresses to a wireless access point WAP Configure your firewall to work with HP devices Incoming UDP ports 137, 138, 161 Solve device management problemsAdvanced firewall information Ports are used for the following functions PrintingEmbedded Web server cannot be opened EWS is only available in EnglishCheck the hardware connections Troubleshoot installation issuesHardware installation suggestions Check the computer systemUnderstand the Printer Status Report and Self-Test Report Software installation suggestionsVerify installation preliminaries Check or perform the followingPrinter Status Report Understand the network configuration page some models only To print the Printer Status Report or Self-Test ReportNetwork Configuration Clear jamsClear paper jams To clear a paper jam from the rear doorAvoid paper jams Warranty information Technical informationHewlett-Packard limited warranty statement HP product Duration of limited warrantyInk cartridge warranty information Product features and capacities Device specificationsPhysical specifications Processor and memory specificationsNetwork protocol specifications Some models only System requirementsEmbedded Web server specifications some models only Media specificationsUnderstand supported sizes Cards Media sizeEnvelopes Main tray Photo mediaUnderstand supported media types and weights Tray Type Weight CapacityOther media Main tray Set minimum margins Media Left Right Top Bottom MarginCopy specifications Print resolutionPrint specifications Guidelines for two-sided duplex printingFax specifications Photo dpi Very Fine dpi Standard dpiOperating environment Scan specificationsAcoustic emission specification Electrical requirementsRegulatory information FCC statement Vcci Class B compliance statement for users in JapanLED indicator statement Noise emission statement for GermanyRegulatory information 143 Appendix a Australia wired fax statement Regulatory information for wireless productsExposure to radio frequency radiation European Union regulatory notice Regulatory model numberDeclaration of conformity Declaration of ConformityDeclaration of Conformity Energy Use Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Third-party licenses Third-party licenses HP Officejet 4500 DesktopSHA2 Zlib Third-party licenses Expat OpenSSL Third-party licenses 161 Appendix a Third-party licenses 163 Zlib HP Officejet 4500 Wireless Expat Third-party licenses 167 Appendix a Third-party licenses 169 SHA2 Third-party licenses 171 Supplies HP supplies and accessoriesOrder printing supplies online Supported ink cartridgesHP media Additional fax setup Set up faxing parallel phone systemsChoose the correct fax setup for your home or office USAOther equipment or services sharing your fax line DSL PBXTo set up the device with a separate fax line Case a Separate fax line no voice calls receivedCase B Set up the device with DSL To set up the device with DSLCase D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring service Case E Shared voice/fax lineTo set up the device with a shared voice/fax line Case F Shared voice/fax line with voice mailTo set up the device with voice mail Set up the device with a computer dial-up modem To set up the device with a computer dial-up modemSet up the device with a computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modemExample of a parallel splitter Case H Shared voice/fax line with computer modemShared voice/fax with computer dial-up modem Back view of the productPage Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Answering machine Example of a parallel splitter Page Appendix C To set up the device with a computer DSL/ADSL modem Example of a parallel splitter Serial-type fax setup Test fax setup To test fax setup via the device control panelChange advanced network settings Network setup some models onlyChange basic network settings View and print network settingsTo View IP settings To Change IP settingsSet link speed Understand 802.11 wireless network settings Communication modeNetwork name Ssid Security settings Data encryptionTo set up wireless communication using the installer Mac OS MethodReset wireless settings To turn off wireless communicationTo print a wireless test Change the connection methodGuidelines for reducing interference on a wireless network Uninstall and reinstall the softwareGuidelines for ensuring wireless network security To add hardware addresses to a WAPTo uninstall from a Windows computer, method To uninstall from a Macintosh computer, method Toolbox Windows Use the HP Solution Center WindowsDevice management tools HP Utility Mac OSTo open the embedded Web server Embedded Web server some models onlyOpen the HP Utility To open the HP UtilityPage Device Disconnected Errors WindowsFax Memory Full Ink AlertCartridge Problem Solution 1 Install the ink cartridges correctlyPage Paper Mismatch Cartridge cradle cannot movePaper Jam Printer Offline General printer errorPrinter is out of paper Printer PausedAlign cartridge Symbols/Numerics IndexFailed Index Test setup 196 troubleshoot OCR Answering machine and modem parallel phone systems Twain 221 222 Page Hewlett-Packard Development Company, L.P
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4500 specifications

The HP 4500 series, including the 4504, 4505, 4502, 4500, and 4501 models, represent a significant advancement in the realm of printing technology. These devices are known for their versatility, efficiency, and ability to meet the demands of both small and large businesses.

One of the defining features of the HP 4500 series is its exceptional print quality. Utilizing HP's advanced ColorSphere toner technology, these printers deliver vibrant color prints with sharp text and detailed images. The resolution capabilities of up to 600 x 600 dpi ensure that documents appear professional and polished, making them ideal for business presentations, marketing materials, and everyday printing needs.

Speed is another hallmark of the HP 4500 series. With print speeds ranging from 20 to 28 pages per minute, depending on the specific model, these devices facilitate quick printing without compromising quality. The first page out time is notably swift, making them suitable for environments where time is of the essence.

The HP 4500 series also emphasizes energy efficiency and cost-effectiveness. Many models come equipped with HP's EcoSmart features, which optimize power consumption and reduce environmental impact. Additionally, the printers have high-yield toner options, reducing the frequency of cartridge changes and leading to lower operating costs for businesses.

Connectivity options abound, with most models offering USB, Ethernet, and wireless capabilities. This connectivity ensures seamless integration into any office environment, allowing multiple users to access the printer from various devices, including smartphones and tablets, through mobile printing technologies like Apple AirPrint and Google Cloud Print.

Security features in the HP 4500 series are robust, addressing the needs of businesses concerned about protecting sensitive information. This includes secure printing options that require user authentication before a document is printed, preventing unauthorized access and ensuring confidentiality.

In summary, the HP 4500 series, including the 4504, 4505, 4502, 4500, and 4501, stands out for its outstanding print quality, speed, energy efficiency, connectivity, and security features. These characteristics make them a superb choice for any business aiming to enhance its printing capabilities while keeping operational costs manageable. With a focus on user-friendly interfaces and reliable performance, the HP 4500 series continues to be a preferred solution for diverse printing needs in modern workplaces.
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