HP 4500 manual Fax Line Condition test failed Solution, Display always shows Phone Off Hook

Page 108

Chapter 7

The "Fax Line Condition" test failed

Solution:

•Make sure you connect the device to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the device to an analog phone line and try sending or receiving a fax.

•Check the connection between the telephone wall jack and the device to make sure the phone cord is secure.

•Make sure you have correctly connected the device to the telephone wall jack. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.

•Other equipment, which uses the same phone line as the device, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again.

◦If the Fax Line Condition Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem.

◦If the Fax Line Condition Test fails without the other equipment, connect the device to a working phone line and continue reviewing the troubleshooting information in this section.

•If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the device directly to the telephone wall jack.

•Make sure you use the phone cord that came with the device. If you do not use the supplied phone cord to connect from the telephone wall jack to the device, you might not be able to send or receive faxes. After you plug in the phone cord that came with the device, run the fax test again.

After you resolve any problems found, run the fax test again to make sure it passes and the device is ready for faxing. If the Fax Line Condition test continues to fail and you experience problems faxing, contact your telephone company and have them check the phone line.

The display always shows Phone Off Hook

Solution: You are using the wrong type of phone cord. Make sure you are using the phone cord that came with the device to connect the device to your phone line. If the phone cord that came with the device is not long enough, you can use a coupler to extend the length. You can purchase a coupler at an electronics store that carries phone accessories. You will also need another phone cord, which can be a standard phone cord that you might already have in your home or office.

Solution: Other equipment that uses the same phone line as the device might be in use. Make sure extension phones (phones on the same phone line, but not connected to the device) or other equipment are not in use or off the hook. For

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Contents Officejet Officejet Advantage Page User Guide Safety information AccessibilityCopyright information Hewlett-Packard Company noticesContents Scan CopyFax Solve a problem Work with ink cartridgesPage Technical information HP supplies and accessories Additional fax setup Network setup some models onlyDevice management tools Errors Windows Accessibility Get startedVisual MobilityEco-Tips Understand the device partsFront view Printing supplies area Back viewUse the product control panel Overview of buttons and lightsLabel Name and Description Change product settings Select the modeTypes of messages Critical error messages Finding the device model numberSelect print media Recommended papers for printing and copyingHP Photo Value Packs Tips for selecting and using media Recommended papers for photo printingHP Advanced Photo Paper HP Everyday Photo PaperLoad an original on the scanner glass To load an original on the scanner glassLoad an original in the automatic document feeder ADF Load mediaTo load an original in the document feeder tray To load media Clean the scanner glass To clean the scanner glassMaintain the device Clean the exterior Clean the automatic document feeder ADF Some models onlyTo clean the rollers or separator pad Maintain the device Turn off the device Print Print documentsPrint documents Windows Print brochures Print documents Mac OSPrint brochures Windows Print brochures Mac OSPrint on envelopes Print on envelopes WindowsPrint on envelopes Mac OS Quality Normal or BestPrint a Web Print a Web page WindowsPrint a Web page Mac OS Print photos Print photos on photo paper WindowsPrint photos on photo paper Mac OS Quality Best or Maximum dpiPrint on special and custom-sized paper Print on special or custom-sized paper WindowsSet up custom sizes Mac OS Print borderless documentsPrint on special or custom-sized paper Mac OS Choose Manage Custom Sizes in the Paper Size pop-up menuTwo-sided printing duplexing Print borderless documents WindowsPrint borderless documents Mac OS Perform two-sided printing Windows Perform two-sided printing Mac OSScan Scan an originalScan an original from the product control panel To scan from the product control panelPage Change copy settings CopyCopy documents To copy documentsTo change copy settings for a single job To save the current settings as defaults for future jobsFax Send a faxSend a basic fax Send a fax manually from a phone To send a basic fax from the device control panelTo send a fax manually from an extension phone Send a fax using monitor dialing Send a fax from memory Schedule a fax to send laterTo send a fax from memory To schedule a fax from the device control panelSend a fax in Error Correction Mode To cancel a scheduled faxTo send a fax to multiple recipients using group speed dial Send a fax to multiple recipientsTo change the ECM setting from the control panel Receive a faxReceive a fax manually Set up backup fax On Error Only OffTo receive a fax manually To set backup fax from the device control panel Reprint received faxes from memoryPoll to receive a fax To reprint faxes in memory from the device control panelForward faxes to another number Set the paper size for received faxesTo forward faxes from the device control panel Set automatic reduction for incoming faxes Block junk fax numbersTo set automatic reduction from the device control panel Add numbers to the junk fax list To manually enter a number to blockTo remove numbers from the list of junk fax numbers If you are done, press No Print a Junk Fax ReportReceive faxes to your computer Fax to PC and Fax to Mac Change fax settings Configure the fax header Set the answer mode Auto answerSet the number of rings before answering To set or change the fax headerSet the fax error correction mode Change the answer ring pattern for distinctive ringSet the dial type Set the redial optionsSet the fax speed Set the fax sound volume To set the fax sound volume via the device control panelFax speed setting Fast Medium Slow Fax over Internet Protocol FoIPTo enable fax confirmation Use reportsPrint fax confirmation reports Print fax error reports Print and view the fax logClear the fax log Print the details of the last fax transactionPrint a Caller ID History Report Work with ink cartridges Information about ink cartridgesCheck the estimated ink levels Related topicsHandle the ink cartridges Replace the ink cartridgesTo replace the ink cartridges Page Chapter Store printing supplies Advanced ink cartridge maintainanceAlign the ink cartridges To align the cartridges from the product control panelChapter Clean the ink cartridges To align the ink cartridges from the HP softwareClick Align the ink cartridges Mac OS To clean the ink cartridges from the product control panel To clean the ink cartridges from the HP softwareSolve a problem If you have a problem, follow these stepsHP support Obtain electronic support HP support by phoneBefore you call Phone support period Telephone support numbers$OJ«ULH General troubleshooting tips and resources Troubleshooting topicsAfter the phone support period Solve printing problems Error message appears on control-panel displayDevice shuts down unexpectedly Alignment failsDevice takes a long time to print Blank or partial page printedPlacement of the text or graphics is wrong Something on the page is missing or incorrectSolution 1 Use genuine HP cartridges Solution 2 Check the paperPoor print quality and unexpected printouts Device prints half a page, then ejects the paperSolution 3 Wait a short period of time if possible Solution 4 Check the print settingsCheck the print quality settings Check the Print in Grayscale settingMac OS Print Quality Diagnostic Report Example Ink Level Black is low replace. Tri-color is OKRagged or irregularly streaked or faded bars Regular white streaks in the bars Bar colors are not uniformExamples of bad large-font text Self-Test Report To evaluate the Diagnostic Solution 7 Clean the ink cartridges Black TextClean the ink cartridge contacts Solution 8 Align the ink cartridgesSolution 9 Replace the problem ink cartridge Solution 10 Service the productClean the area around the ink nozzles To clean the ink cartridge contactsTo clean the area around the ink nozzles Solve paper-feed problems Media is not supported for the printer or trayMedia is not picked up from a tray Solve copy problems Media is not coming out correctlyPages are skewing Multiple pages are being picked upNo copy came out Copies are blankDocuments are missing or faded Size is reduced Copy quality is poorCopy defects are apparent Solve scan problems Paper mismatchScanner did nothing Large, black typefaces look splotchy not smoothScan takes too long Part of the document did not scan or text is missingError messages appear Text cannot be editedScanned image quality is poor Check the originalsScan defects are apparent Solve fax problems Fax test failedSize is reduced Fax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Back view of the deviceChapter Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off HookDevice is having problems sending and receiving faxes Chapter Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes SolutionChapter Device cannot send faxes, but can receive faxes Solution Fax tones are recorded on my answering machine Solution Phone cord that came with my device is not long enoughTo extend your phone cord Color faxes do not printSolve wired Ethernet network problems some models only General network troubleshootingComputer cannot receive faxes Fax to PC and Fax to Mac Solve wireless problems some models only Basic wireless troubleshootingMake sure the wireless 802.11 light is turned on Advanced wireless troubleshooting Restart components of the wireless networkRun the Wireless Network Test To check a wireless connection Make sure that the HP device is connected to your networkCheck to see if you can access the embedded Web server EWS To access the EWSMake sure the HP device is on the network Network StatusMake sure the HP device is online and ready Add hardware addresses to a wireless access point WAP Configure your firewall to work with HP devices Solve device management problems Advanced firewall informationIncoming UDP ports 137, 138, 161 Ports are used for the following functions PrintingEmbedded Web server cannot be opened EWS is only available in EnglishTroubleshoot installation issues Hardware installation suggestionsCheck the hardware connections Check the computer systemSoftware installation suggestions Verify installation preliminariesUnderstand the Printer Status Report and Self-Test Report Check or perform the followingPrinter Status Report Understand the network configuration page some models only To print the Printer Status Report or Self-Test ReportNetwork Configuration Clear jamsClear paper jams To clear a paper jam from the rear doorAvoid paper jams Warranty information Technical informationHewlett-Packard limited warranty statement HP product Duration of limited warrantyInk cartridge warranty information Device specifications Physical specificationsProduct features and capacities Processor and memory specificationsNetwork protocol specifications Some models only System requirementsEmbedded Web server specifications some models only Media specificationsUnderstand supported sizes Media size Envelopes Main trayCards Photo mediaUnderstand supported media types and weights Tray Type Weight CapacityOther media Main tray Set minimum margins Media Left Right Top Bottom MarginPrint resolution Print specificationsCopy specifications Guidelines for two-sided duplex printingFax specifications Photo dpi Very Fine dpi Standard dpiScan specifications Acoustic emission specificationOperating environment Electrical requirementsRegulatory information FCC statement Vcci Class B compliance statement for users in JapanLED indicator statement Noise emission statement for GermanyRegulatory information 143 Appendix a Australia wired fax statement Regulatory information for wireless productsExposure to radio frequency radiation European Union regulatory notice Regulatory model numberDeclaration of conformity Declaration of ConformityDeclaration of Conformity Energy Use Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Third-party licenses Third-party licenses HP Officejet 4500 DesktopSHA2 Zlib Third-party licenses Expat OpenSSL Third-party licenses 161 Appendix a Third-party licenses 163 Zlib HP Officejet 4500 Wireless Expat Third-party licenses 167 Appendix a Third-party licenses 169 SHA2 Third-party licenses 171 HP supplies and accessories Order printing supplies onlineSupplies Supported ink cartridgesHP media Additional fax setup Set up faxing parallel phone systemsChoose the correct fax setup for your home or office USAOther equipment or services sharing your fax line DSL PBXTo set up the device with a separate fax line Case a Separate fax line no voice calls receivedCase B Set up the device with DSL To set up the device with DSLCase D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring service Case E Shared voice/fax lineTo set up the device with a shared voice/fax line Case F Shared voice/fax line with voice mailTo set up the device with voice mail Set up the device with a computer dial-up modem To set up the device with a computer dial-up modemSet up the device with a computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem Shared voice/fax with computer dial-up modemExample of a parallel splitter Back view of the productPage Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Answering machine Example of a parallel splitter Page Appendix C To set up the device with a computer DSL/ADSL modem Example of a parallel splitter Serial-type fax setup Test fax setup To test fax setup via the device control panelNetwork setup some models only Change basic network settingsChange advanced network settings View and print network settingsTo View IP settings To Change IP settingsSet link speed Understand 802.11 wireless network settings Communication modeNetwork name Ssid Security settings Data encryptionTo set up wireless communication using the installer Mac OS MethodTo turn off wireless communication To print a wireless testReset wireless settings Change the connection methodUninstall and reinstall the software Guidelines for ensuring wireless network securityGuidelines for reducing interference on a wireless network To add hardware addresses to a WAPTo uninstall from a Windows computer, method To uninstall from a Macintosh computer, method Use the HP Solution Center Windows Device management toolsToolbox Windows HP Utility Mac OSEmbedded Web server some models only Open the HP UtilityTo open the embedded Web server To open the HP UtilityPage Errors Windows Fax Memory FullDevice Disconnected Ink AlertCartridge Problem Solution 1 Install the ink cartridges correctlyPage Paper Mismatch Cartridge cradle cannot movePaper Jam General printer error Printer is out of paperPrinter Offline Printer PausedAlign cartridge Symbols/Numerics IndexFailed Index Test setup 196 troubleshoot OCR Answering machine and modem parallel phone systems Twain 221 222 Page Hewlett-Packard Development Company, L.P
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4500 specifications

The HP 4500 series, including the 4504, 4505, 4502, 4500, and 4501 models, represent a significant advancement in the realm of printing technology. These devices are known for their versatility, efficiency, and ability to meet the demands of both small and large businesses.

One of the defining features of the HP 4500 series is its exceptional print quality. Utilizing HP's advanced ColorSphere toner technology, these printers deliver vibrant color prints with sharp text and detailed images. The resolution capabilities of up to 600 x 600 dpi ensure that documents appear professional and polished, making them ideal for business presentations, marketing materials, and everyday printing needs.

Speed is another hallmark of the HP 4500 series. With print speeds ranging from 20 to 28 pages per minute, depending on the specific model, these devices facilitate quick printing without compromising quality. The first page out time is notably swift, making them suitable for environments where time is of the essence.

The HP 4500 series also emphasizes energy efficiency and cost-effectiveness. Many models come equipped with HP's EcoSmart features, which optimize power consumption and reduce environmental impact. Additionally, the printers have high-yield toner options, reducing the frequency of cartridge changes and leading to lower operating costs for businesses.

Connectivity options abound, with most models offering USB, Ethernet, and wireless capabilities. This connectivity ensures seamless integration into any office environment, allowing multiple users to access the printer from various devices, including smartphones and tablets, through mobile printing technologies like Apple AirPrint and Google Cloud Print.

Security features in the HP 4500 series are robust, addressing the needs of businesses concerned about protecting sensitive information. This includes secure printing options that require user authentication before a document is printed, preventing unauthorized access and ensuring confidentiality.

In summary, the HP 4500 series, including the 4504, 4505, 4502, 4500, and 4501, stands out for its outstanding print quality, speed, energy efficiency, connectivity, and security features. These characteristics make them a superb choice for any business aiming to enhance its printing capabilities while keeping operational costs manageable. With a focus on user-friendly interfaces and reliable performance, the HP 4500 series continues to be a preferred solution for diverse printing needs in modern workplaces.
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