HP 4050 manual Customer Support Options Worldwide

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Customer Support Options Worldwide

The service and support chapter of this user’s guide contains worldwide sales and service addresses and phone numbers for countries/regions not listed here.

HP Customer Care tand Product Repair Assistance for the U.S. and Canada

Refer to the service and support chapter of this user’s guide for additional product repair information.

Call (208) 323-2551 Monday through Friday from 6 am to 6 pm (Mountain Time) free of charge during the warranty period. However, your standard long-distance phone charges still apply. Have your system nearby and your serial number ready when calling.

If you know your printer needs repair, call (800) 243-9816 to locate your nearest authorized HP service provider.

Post-warranty telephone assistance is available to answer your product questions. Call (900) 555-1500 ($2.50* per minute, U.S. only) or call (800) 999-1148 ($25* per call, Visa or MasterCard, U.S. and Canada) Monday through Friday from 7am to 6 pm (Mountain Time). Charges begin only when you connect with a support technician. *Prices subject to change.

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Contents English Page User’s Guide Warranty Features of Acrobat Reader How to Use This Online User’s GuideNavigational Features in This Guide IiiMagnifying the Page View Paging Through a DocumentPrinting the document Browsing with ThumbnailsFinding Words Click on a thumbnail to move to the page it representsWhere to Look for More Information Setting Up the PrinterUsing the Printer ViiWorld Wide Web HP Customer Care Service and SupportOnline Services Obtaining Software Utilities Electronic Information for U.SFor Latin America For EuropeFor Asia Pacific Region HP Service Information HP Direct Ordering for Accessories or SuppliesHP Service Parts Information Compact Disc HP Service AgreementsEurope, Middle East and Africa North and Latin AmericaAsia/Pacific Outside the U.S. and Canada 404 U.S. and Canada 800Customer Support Options Worldwide Xiii Support Numbers XivContents Xvi Contents Printing TasksDetermining Printer Problems Mopy Disk Error MessagesCorrecting Output Quality Problems Troubleshooting FlowchartSpecifications Glossary Index Xx Contents Printer Basics OverviewPrinter Features and Benefits Configurations Printer InformationPrinter Parts and Locations Printer Parts front view, HP LaserJet 4050/4050 N printerPrinter Parts rear view, HP LaserJet 4050/4050 N printer To ensure optimum performance Accessories and SuppliesAccessories and supplies These is used in the HP LaserJet 4050 N and 4050 TN forSuggested Accessories Use the following accessories to optimize the printerWeighing 20 lb. To order a sample Ordering InformationOrdering Information 16 MB C4137A Sdram DIMMs C4140A C4141A FormsMale/female C2933A Serial Adapter Pin adapter C2809A Description or Use Part Number Printer’s control panel consists of the following Control Panel LayoutControl Panel Lights Control Panel Keys Using the Printer Online Help System Control Panel Menus To Change a Control Panel SettingNetwork administrator To Print a Control Panel Menu Map Printer Software Computers Configuration of Windows-driven computers, the installationReadMe.wri file for more information On obtaining the most recent softwarePage Printer Drivers Drivers Included with the PrinterAdditional Drivers WindowsMacintosh PrinterSeveral printer drivers. For more information, see Install administration software such as HP JetAdminSoftware for Windows Came with your printerAccess the Windows Printer Driver Choose PropertiesChoose the Right Printer Driver for Your Needs Printer Driver HelpHP FontSmart HP Resource ManagerHP JetSend Communications Technology How the JetSend Communications Technology Works Networked DevicesPostScript Printer Description Files PPDs Software for Macintosh ComputersApple LaserWriter 8 Driver HP LaserJet UtilityHP JetAdmin Software for NetworksHP Web JetAdmin To configure the printer for your needsPrinting Tasks Selecting the Output Bin Printing to the Top Output BinPrinting to the Rear Output Bin Rear Output BinLoading Tray Loading Tray 2 4050/4050 N On the nextPage Loading Trays 2 and 3 4050 T/4050 TN Page Loading the Optional 500-Sheet Tray Page Printing Both Sides of Paper Optional Duplexer Printer with the Optional DuplexerGuidelines for Printing Both Sides of Paper Paper Orientation for Printing Both Sides of Paper Paper Orientation for Printing Both Sides of PaperBinding options designated with * above When using Windows drivers, select Flip Pages Up to getLayout Options for Printing Both Sides of Paper Layout Options for Printing Both Sides of PaperPrinting Special Paper Printing Letterhead, Prepunched, or Preprinted PaperPaper Orientation Paper Orientation for TrayPrinting Envelopes Loading Envelopes in Tray See the documentation included with the envelope feeder for Feeding Envelopes Automatically Optional Envelope FeederEnvelope Sizes Inserting and Removing the Envelope Feeder Loading Envelopes in the Envelope Feeder Printing Tasks Printing Labels Printing LabelsDo not Printing Transparencies Printing TransparenciesPrinting Cards, Custom-Size, Heavy PaperDriver, or from the printer’s control panel Setting Custom Paper SizesGuidelines for Printing Custom-Size Paper Page Printer Collation Using Features in the Printer DriverAdvanced Printing Tasks Printing with a Watermark Saving Printer Setup InformationPrinter Driver Features Different First Printing Multiple Pages on One Sheet of Paper Sample Layout Options 1-up, 2-up, and 4-upTray 1 Mode=Cassette Customizing Tray 1 OperationTray 1 Mode=First Printer will print only from Tray Feed can also be enabled from the Paper Handling MenuManually Feeding Paper from Tray Automatically prints if paper is in the tray. If TrayTo print by type and size of paper, do the following Printing by Type and Size of PaperBenefits of Printing by Type and Size of Paper Supported Types of Paper Printer supports the following types of paperPrinting Additional Copies of a Quick Copy Job Job Retention FeaturesQuick Copying a Job Deleting a Stored Quick Copy Job Printing the Remaining Copies of a Held Job Using Item, press Value until the desired job name appearsProofing and Holding a Job Press Select to select the job. COPIES=1 appearsDeleting a Held Job Releasing a Private Job Printing a Private JobSpecifying a Private Job Deleting a Private Job Press Select to select the job name. COPIES=1 appears Storing a Print JobPrinting a Stored Job Deleting a Stored Job Printing a Job Setting Up to Print with WindowsPrinting with the Optional HP Fast InfraRed Receiver Select the file to printInterrupting and Resuming Printing AgainPrinter Maintenance Toner Cartridge Storage Managing the Toner CartridgeHP Policy on Non-HP Toner Cartridges Toner Cartridge Life ExpectancyResetting the HP TonerGauge Checking the Toner LevelContinue Printing When Toner Is Low Redistributing the Toner Page Cleaning the Printer Location of the Transfer Roller-Do Not TouchCleaning the Printer Page Using the Printer Cleaning Copier grade paper not bond or rough paperPerforming Routine Maintenance Printer maintenance kit is a consumable and is not coveredPrinter Maintenance Message persists Such as INITIALIZING. Other messages require an actionSuch as Close TOP COVER. Many of these messages are Clearing Paper Jams Paper jam messageTop cover area. Go to Paper jams can occur at the following locationsOutput areas top and rear. Go to Toner cartridge area. Go toClearing Jams from the Input Tray Areas Problem Solving Clearing Jams from the Optional Envelope Feeder Open and close the top cover to clear the paper jam message Clearing Jams from the Top Cover Area Replace the toner cartridge, and close the top cover Clearing Jams from the Toner Cartridge Area Clearing Jams from the Output Areas Clearing Jams from the Optional Duplexer Problem Solving Solving Repeated Paper Jams If paper jams occur frequently, try the followingIf a message persists Using the Printer Online Help SystemUnderstanding Printer Messages Printer Messages Spinning UP InitializingNot Functional ENV Feeder LoadMemory Settings Install TonerInstall Tray Input DeviceToner LOW RAM Disk DeviceRAM Disk File Unable toTray YY Feeder InstalledPrinter Error USE TypeParallel I/O TOOComplex TransmissionExpected Cycle Power toPaper Size TypeError Check Cables Cycle PowerDevice Failure Check Settings Nvram FullMopy Disk Error Messages Mopy Disk Error MessagesDirectories has been reached ProblemMaximum number Delete all jobs stored for a user.Examples below depict letter-size paper that has passed Correcting Output Quality ProblemsProblem Through the printer short-edge firstTroubleshooting Steps Does the control panel display READY? Determining Printer ProblemsTroubleshooting Flowchart Check that all trays are properly Can you print a configuration page?Printing Configuration Started guide or the instructions thatCan you print from a software application? Does the job print as expected? on the following Print is garbled Or only a Portion PrintsDoes the job print as expected? Go to step Print job is not formatted correctlyPrinter Pulls from Wrong tray LaserWriter Troubleshooting Flowchart for Macintosh UsersCan you print from a software application? AvailablePrint job is not sent to the desired printer Click Select PPD Selecting an Alternate PPDRenaming the Printer Initialized Troubleshooting the Printer Hard DiskTroubleshooting the Printer Hard Disk PS Troubleshooting PS TroubleshootingTroubleshooting HP Fast InfraRed Receiver Problems Troubleshooting HP Fast InfraRed Receiver ProblemsProblem Solving Communicating with an Optional HP JetDirect Print Server HP JetDirect 10/100TX print serverPrint Server Operation Jumper P1 Jumper P2 Jumper P3 Checking the Printer’s Configuration Menu MapLanguages ConfigurationAccessories, such as memory DIMMs, paper trays, and printer Print out as wellSample Configuration PCL or PS Font List To print a PCL or PS font listWarranty Information Service During and After the Warranty PeriodGuidelines for Repacking the Printer Hewlett-Packard Limited Warranty Statement Service and Support This printer This warranty supersedes all previous warranties 7/19/96Warranty covers any defects or malfunctions in a new HP toner cartridges are warranted to be free from defectsMaintenance contract number Purchase order number Service Information FormUnder warranty Purchase/received date Model name Model number Serial numberHP Software License Terms License GrantTransfer Worldwide Sales and Service Offices Germany FinlandFrance Ireland GreeceHungary ItalySlovakia RomaniaRussian Federation SloveniaUkraine SwitzerlandTurkey United KingdomBolivia ArgentinaBelize BrazilGuatemala EcuadorEl Salvador HondurasChina AustraliaBangladesh Korea, Republic IndiaIndonesia Pakistan MalaysiaNew Zealand PhilippinesThailand VietnamBahrain AlgeriaAngola EgyptKuwait IsraelJordan LebanonUnited Arab Emirates South AfricaTunisia ZambiaSpecifications Paper Specifications Supported Sizes and Weights of Paper Specifications A-3Trays 2 Specifications A-5 Optional Dimensions Weight Capacity Sheet TrayOptional Problems with feeding Ragged edges Use good quality paper Guidelines for Using PaperSpecifications A-7 Or perforationsSecond Inks, such as those used in some types of thermographyDo not use raised letterhead Paper Weight Equivalence Table Specifications A-9Label Construction LabelsTransparencies Envelopes Envelope ConstructionEnvelopes with Double-Side-Seams Envelopes with Adhesive Strips or FlapsEnvelope Storage Card Stock and Heavy PaperEnvelope Margins Return Address 15 mm Delivery Address 51 mm 89 mmCard Stock Construction Card Stock GuidelinesPrinter Weight without toner cartridge Printer SpecificationsPhysical Dimensions Volt Amps Environmental SpecificationsElectrical Specifications Volt 50-60 HzAcoustic Emissions Per ISO General SpecificationsSpecifications A-17 Data Format Serial Cable SpecificationsWire HandshakingHardware Flow Specifications A-1925 to 9 Pin Adapter C2809A Control hardwareDB-25 Serial Cable Pin Outs C2933A Pins not shown are not used by the printerDB-9 Serial Cable Pin Outs C2932A Pin outs for the computer end are typical pin numbers.Control Panel Menus Control Panel Menus Quick Copy Jobs MenuMenu is not displayed on the control panel Quick Copy Jobs MenuPrivate/Stored Jobs Menu Private/Stored Jobs MenuControl Panel Menus B-3 Information Menu Information MenuPaper Handling Menu Paper Handling MenuControl Panel Menus B-5 Tray 4 TYPE= Configure Fuser Mode MENU=NOTray 3 TYPE= Manual FEED=OFFControl Panel Menus B-7 Print Quality Menu Print Quality MenuECONOMODE=OFF Create CleaningControl Panel Menus B-9 Toner DENSITY=3PAPER= Printing MenuPrinting Menu ENVELOPE= COM10Control Panel Menus B-11 PCL Font PITCH= PCL Symbol SET=PCL Font NUMBER= PCL Font PointCOURIER=REGULAR Regular Print PS ERRORS= OFFControl Panel Menus B-13 Wide A4=NOConfiguration Menu Configuration MenuPCL MEMORY= Control Panel Menus B-15Resource SAVE= OFF PS MEMORY=Clearable JOB PROTECT= AutoInsufficient MEMORY, Press GO to Auto CONTINUE=Control Panel Menus B-17 Small Paper Normal TIMEOUT=OFF HourDAY Week Configure SPEED=NORMAL SlowMenu MenuControl Panel Menus B-19 Parallel ADV Parallel High YESSPEED=YES FUNCTIONS=ON OFFEIO Menu EIO Menu 4050 N/4050 TNControl Panel Menus B-21 CFG TCP/IP=NO CFG ETALK=NODisk accessory Resets MenuWhile Cancel Job clears only the current job Control Panel Menus B-23Resets Menu Printer Memory and Expansion Page Installing Memory Printer Memory and Expansion C-3Close the Dimm access door and tighten the screw Printer Memory and Expansion C-5 Checking Memory InstallationArea should list the new printer language Adjusting Memory Settings Resource SavingTo change the I/O Buffer setting BufferingInstalling EIO Cards/Mass Storage Figure C-1 Installing EIO Cards or Mass Storage DevicesPrinter Commands Printer Commands D-1Understanding PCL 5e Printer Command Syntax Printer CommandsCombining Escape Sequences Entering Escape Characters DOS Software Application Entry What AppearsSelecting PCL 5e Fonts Common PCL 5e Printer Commands Common PCL 5e Printer CommandsPrinter Commands D-7 Function Command Options # Control Commands?s#P Regulatory Information FCC RegulationsEnvironmental Product Stewardship Protecting the EnvironmentRegulatory Information E-3 Regulatory Information Material Safety Data Sheets Regulatory Information E-5Chinden Boulevard According to ISO/IEC Guide 22 and EN45014Hewlett-Packard Company Boise, Idaho 83714-1021, USACanadian DOC Regulations Safety StatementsLaser Safety Statement Vcci Statement JapanVaroitus Laser Statement for FinlandLuokan 1 laserlaite Klass 1 Laser Apparat VarningBack information such as what accessories are Adjustable trayMedia. All trays used in the printer are adjustable Accessories for older printers and the newer EIOPrinter software Software is already installedDriver Printer software helpIndex NumericsSee also DIMMs EIO cards Index Index PCL Index Index Index Page Copyright 1999 Hewlett-Packard Co

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