HP MPEGscope manual Getting Started Troubleshooting

Getting Started

Troubleshooting

	Troubleshooting
	This section lists some problems that may occur during initial MPEGscope setup.
Symptom	Suggested Action

Nothing happens when I press the power button.

The MPEGscope application doesn’t load when I power up the machine.

MPEGscope has crashed and is displaying the blue “crash dump” screen.

When I try to reboot after getting the blue “crash dump” screen, I get a system disk error.

Ensure that all cables and power cords are firmly plugged in and that you have correctly followed the setup instructions in your PC user’s guide. If your machine still does not start, contact your Hewlett-Packard customer support representative who will advise you further. Do not attempt to reinstall or configure the Windows® system software unless your customer support representative instructs you to.

•Check that MPEGscope is one of the program folders in your Windows® Start menu. If the MPEGscope

folder is there, try to load the application by selecting the MPEGscope program name. If this works, refer to Windows® online help to add the MPEGscope folder to your Startup folder.

•If the MPEGscope folder is not there, check that the MPEGscope application files are installed on the hard drive. If you need to reinstall the software, refer to Appendix B, “Reinstalling Software”.

•If these measures do not solve the problem, contact your Hewlett-Packard customer support representative.

•Press the Reset button and hold down for a few seconds to make sure that MPEGscope resets.

DO NOT POWER OFF THE PC, OTHERWISE THE MASTER BOOT RECORD ON THE SYSTEM DISK MAY BECOME CORRUPTED.

You can help avoid blue screen problems by ensuring that all hard disk activity has stopped before you log in. When the login screen appears, wait until the hard disk light on the front of your PC has completely stopped flickering.

The master boot record on the system disk may be corrupt. You can repair it with the Windows® NT install disks and emergency repair disk shipped with MPEGscope, as follows:

1Boot MPEGscope using the Windows® NT Setup Disk 1. Follow the prompts at the bottom of the screen and insert Windows® NT Setup Disk 2 when directed.

2When the Welcome to Setup screen is displayed, press R to start the system disk repair. After doing this, the following menu appears:

[X] Inspect registry files

[X] Inspect startup environment

[X]Verify Windows NT system files

[X]Inspect boot sector

Continue (perform selected tasks)

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