HP 1000 manual Starting troubleshooting, Resolving paper-feed problems including skewing

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Starting troubleshooting

Start in this section if you are having a problem with the printer.

•If you have a jam, see Clearing jams.

•If you have a different type of paper-feed problem, such as the paper is skewing, it is not being picked up, or you cannot reinsert a tray into the printer, see Resolving paper-feed problems.

•Otherwise, if the printer is not working properly or if the print quality is not what you expect, try the following steps first.

•Check that the power cord is securely connected to the printer and plugged into a live electrical outlet.

•Check that the Power (green) light is on and not blinking. When the printer is first turned on, it takes approximately 45 seconds to warm up.

•Check that no other lights on the control panel are on or blinking. If lights are on or blinking, see Printer lights reference.

•Check that you can print a printer configuration page. See Printing a configuration page.

•Check that the USB cable between the printer and the computer is connected.

•Check that no error messages appear on the computer screen.

•Check that you do not have too many programs open when your are trying to perform a task. Close programs that are not in use, or restart the computer before attempting the task again.

After you have tried these steps, see the following sections for information about more specific problems:

•Resolving printer problems

•Resolving printing problems (includes print-quality issues)

•Resolving paper-feed problems (including skewing)

If none of these suggestions solve the problem, see Support and warranty.

NOTE: For more information about how to troubleshoot Macintosh printing problems, see the Mac Readme file on the Starter CD.

46 Maintaining and troubleshooting

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Contents HP Business Inkjet HP Business Inkjet 1000 Series Printer Page Contents Index Glossary Finding other resources for product information Getting startedUnderstanding the printer parts and functions Learning about printer configurationsFront view Control panel parts Printing supplies areaBack view Connecting directly using a USB cable Windows Connecting the printerCompleting a software-first installation \AUTORUN Completing a hardware-first installationSharing the printer on a locally shared network Windows Using a printer connected to another computer clientsSharing a printer connected to your computer the server To connect using a USB cable Connecting directly using a USB cable Mac OSUSB printer sharing over an Ethernet network Mac OS Sharing among Macintosh computersUninstalling software for Windows all versions Uninstalling the printing system softwareUninstalling software for the Mac OS Making copies of the software Installing other softwareTips for selecting and using print media Using the printerSelecting print media Understanding supported sizes Understanding specifications for supported mediaUnderstanding supported media types and weights Setting minimum marginsPage To load Tray Loading mediaTo print using the PCL 3 printer driver Printing using the PCL 3 printer driverChanging settings for Windows Changing printer settingsTo change settings from an application current jobs To change default settings all future jobsTo set the default media type Changing settings for the Mac OSTo change page setup settings To change print settingsPerforming printer tasks Canceling a print jobPrinting on both sides duplexing Guidelines for printing on both sides of aTo perform manual duplexing Windows Performing manual duplexingTo perform manual duplexing Mac OS To perform automatic duplexing Windows Performing automatic duplexingTo perform automatic duplexing Mac OS To print digital photographs Windows Printing photographsTo print digital photographs Mac OS Printing on envelopes and cards Printing on special mediaTo load transparencies Printing on transparenciesTo print transparencies Windows To print transparencies Mac OSTo load custom-size media Printing on custom-size mediaTo print custom-size media Windows To print custom-size media Mac OS Using the Toolbox Using diagnostic toolsPrinter Status tab Information tab Printer Services tabUsing myPrintMileage Using HP Instant SupportTo display the HP Inkjet Utility Using the HP Inkjet UtilityViewing the HP Inkjet Utility panels Using HP Web Jetadmin Using diagnostic tools Maintaining ink cartridges and printheads Maintaining and troubleshootingReplacing ink cartridges To replace an ink cartridge To check the printheads using a printer configuration Cleaning the printheadsTo clean the printheads from the Toolbox Checking the printheadsTo perform a level 1 printhead cleaning at the control panel To clean the printheads from the HP Inkjet UtilityTo clean the printhead contacts Cleaning the printhead contactsMaintaining and troubleshooting To align printheads from the control panel Aligning the printheadsTo align the printheads from the Toolbox Windows To align the printheads from the HP Inkjet Utility Mac OSTo replace a printhead Replacing the printheads To calibrate color from the Toolbox Calibrating color To calibrate color from the HP Inkjet Utility To clear a jam Clearing jamsTo avoid jams Resolving paper-feed problems including skewing Starting troubleshootingTo print a printer configuration page from the control panel Printing a configurationPrinter shuts down unexpectedly Resolving printer problemsPrinter is not responding nothing prints Printer takes a long time to print All lights are blinkingBlank page printed Resolving printing problemsSomething on the page is missing or incorrect Poor print quality Placement of the text or graphics is wrongMeaningless characters print Ink is not filling the text or graphics completely Printout shows bleeding colors Another paper-feed problem is occurring Resolving paper-feed problemsTray cannot be inserted Hardware installation issues Troubleshooting installation issuesTroubleshooting installation issues Maintaining and troubleshooting Printer lights reference Printer lights referenceBe flipped over and reloaded Resume light are on Printer detects a faulty ink cartridge Ordering printing supplies through the Toolbox HP supplies and accessoriesTo order printing supplies through the Toolbox Two-sided printing accessory duplex unit Finding accessory part numbersUSB cable HP Jetdirect print serversInk cartridges Finding supplies part numbersPrintheads HP Bright White Inkjet PaperHP Photo Paper HP Premium Photo PaperHP ColorFast Photo Paper HP Photo-Quality Inkjet PaperHP Premium Inkjet Paper HP Premium PaperHP Premium Inkjet Transparency Film HP Premium Plus Inkjet Transparency FilmHP Iron-on T-shirt Transfers HP Matte Greeting CardsToolbox Support and warrantyHP Instant Support WebBefore you call Obtaining HP telephone supportTelephone support numbers Cscemea.html aufnehmen Support For support information, call your HP service provider Extent of limited warranty Hewlett-Packard limited warranty statementLimitations of liability Limitations of warrantyLocal law Printer specifications Printer specificationsFor ordering information, see HP Jetdirect print servers FCC statement Regulatory informationShielded cables LED classification Power cord statementEnvironmental sustainability program Power consumptionReduction and elimination Hazardous materials Material safety data sheetsRecycling Printer packagingAccording to ISO/IEC Guide 22 and EN Declaration of conformityRegulatory information Index IndexSee also support troubleshooting HP auto-duplex unit Index Index USB Index Glossary GlossaryGlossary Hewlett-Packard Development Company, L.P

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