HP 1000 manual Obtaining HP telephone support, Before you call

Page 73

Obtaining HP telephone support

During the warranty period, you may obtain assistance from the HP Customer Care Center.

Before you call

To assist our Customer Care Center representatives to serve you better, prepare the following information before calling.

1.Print the printer configuration page. See Printing a configuration page for instructions on how to print this page. If the printer does not print, get the following information ready.

a.model number and serial number. (Check the back of the printer.)

b.printer model

2.Check the operating system that you are using, such as Windows 98 SE.

3.If the printer is connected to the network, check the network operating system, such as Windows XP.

4.Note how the printer is connected to your system, such as USB or network.

5.Obtain the printer driver and version number of the printer software, such as HP Business Inkjet 1000 Series Version: 2.325.0.0. (To find the printer driver version number, open the printer settings or properties dialog box and click the HP logo in the dialog box.)

6.If you have a problem printing from a particular application, note the application and version number.

70 Support and warranty

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Contents HP Business Inkjet HP Business Inkjet 1000 Series Printer Page Contents Index Glossary Finding other resources for product information Getting startedUnderstanding the printer parts and functions Learning about printer configurationsFront view Control panel parts Printing supplies areaBack view Connecting directly using a USB cable Windows Connecting the printerCompleting a software-first installation \AUTORUN Completing a hardware-first installationSharing the printer on a locally shared network Windows Using a printer connected to another computer clientsSharing a printer connected to your computer the server To connect using a USB cable Connecting directly using a USB cable Mac OSUSB printer sharing over an Ethernet network Mac OS Sharing among Macintosh computersUninstalling software for Windows all versions Uninstalling the printing system softwareUninstalling software for the Mac OS Making copies of the software Installing other softwareTips for selecting and using print media Using the printerSelecting print media Understanding supported sizes Understanding specifications for supported mediaUnderstanding supported media types and weights Setting minimum marginsPage To load Tray Loading mediaTo print using the PCL 3 printer driver Printing using the PCL 3 printer driverChanging settings for Windows Changing printer settingsTo change settings from an application current jobs To change default settings all future jobsTo set the default media type Changing settings for the Mac OSTo change page setup settings To change print settingsPerforming printer tasks Canceling a print jobPrinting on both sides duplexing Guidelines for printing on both sides of aTo perform manual duplexing Windows Performing manual duplexingTo perform manual duplexing Mac OS To perform automatic duplexing Windows Performing automatic duplexingTo perform automatic duplexing Mac OS To print digital photographs Windows Printing photographsTo print digital photographs Mac OS Printing on envelopes and cards Printing on special mediaTo load transparencies Printing on transparenciesTo print transparencies Windows To print transparencies Mac OSTo load custom-size media Printing on custom-size mediaTo print custom-size media Windows To print custom-size media Mac OS Using the Toolbox Using diagnostic toolsPrinter Status tab Information tab Printer Services tabUsing myPrintMileage Using HP Instant SupportTo display the HP Inkjet Utility Using the HP Inkjet UtilityViewing the HP Inkjet Utility panels Using HP Web Jetadmin Using diagnostic tools Maintaining ink cartridges and printheads Maintaining and troubleshootingReplacing ink cartridges To replace an ink cartridge To check the printheads using a printer configuration Cleaning the printheadsTo clean the printheads from the Toolbox Checking the printheadsTo perform a level 1 printhead cleaning at the control panel To clean the printheads from the HP Inkjet UtilityTo clean the printhead contacts Cleaning the printhead contactsMaintaining and troubleshooting To align printheads from the control panel Aligning the printheadsTo align the printheads from the Toolbox Windows To align the printheads from the HP Inkjet Utility Mac OSTo replace a printhead Replacing the printheadsTo calibrate color from the Toolbox Calibrating colorTo calibrate color from the HP Inkjet Utility To clear a jam Clearing jamsTo avoid jams Resolving paper-feed problems including skewing Starting troubleshootingTo print a printer configuration page from the control panel Printing a configurationPrinter shuts down unexpectedly Resolving printer problemsPrinter is not responding nothing prints Printer takes a long time to print All lights are blinkingBlank page printed Resolving printing problemsSomething on the page is missing or incorrect Poor print quality Placement of the text or graphics is wrongMeaningless characters print Ink is not filling the text or graphics completely Printout shows bleeding colors Another paper-feed problem is occurring Resolving paper-feed problemsTray cannot be inserted Hardware installation issues Troubleshooting installation issuesTroubleshooting installation issues Maintaining and troubleshooting Printer lights reference Printer lights referenceBe flipped over and reloaded Resume light are on Printer detects a faulty ink cartridge Ordering printing supplies through the Toolbox HP supplies and accessoriesTo order printing supplies through the Toolbox Two-sided printing accessory duplex unit Finding accessory part numbersUSB cable HP Jetdirect print serversInk cartridges Finding supplies part numbersPrintheads HP Bright White Inkjet PaperHP Photo Paper HP Premium Photo PaperHP ColorFast Photo Paper HP Photo-Quality Inkjet Paper HP Premium Inkjet Paper HP Premium Paper HP Premium Inkjet Transparency Film HP Premium Plus Inkjet Transparency FilmHP Iron-on T-shirt Transfers HP Matte Greeting CardsToolbox Support and warrantyHP Instant Support WebBefore you call Obtaining HP telephone supportTelephone support numbers Cscemea.html aufnehmen Support For support information, call your HP service provider Extent of limited warranty Hewlett-Packard limited warranty statementLimitations of liability Limitations of warrantyLocal law Printer specifications Printer specificationsFor ordering information, see HP Jetdirect print servers FCC statement Regulatory informationShielded cables LED classification Power cord statementEnvironmental sustainability program Power consumptionReduction and elimination Hazardous materials Material safety data sheetsRecycling Printer packagingAccording to ISO/IEC Guide 22 and EN Declaration of conformityRegulatory information Index IndexSee also support troubleshooting HP auto-duplex unit Index Index USB Index Glossary GlossaryGlossary Hewlett-Packard Development Company, L.P
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