HP rp5000 Point of Sale manual Using the Worldwide Web Preparing to Call Technical Support

Page 54

Troubleshooting

Problem	Possible Cause	Solution

Symbol is decoded,	Scanner is not	Scan the appropriate host type bar
but not transmitted	programmed for the	code.
to the host.	correct host type.

Scanned data is	Scanner is not	Be sure the USB host is selected.
incorrectly displayed	programmed to work	Ensure that the POS system is
on the host.	with the host. Check	programmed for the correct
	scanner host type	keyboard type and language, and
	parameters or editing	the Caps Lock key is in the correct
	options.	state.
		Be sure editing options found in the
		Programming Reference Guide on
		the Point of Sale System Software
		and Documentation CD (e.g., ADF,
		UPCE to UPC-A Conversion) are
		properly programmed.

Using the Worldwide Web

For the online access to technical support information, self-solve tools, online assistance, community forums or IT experts, broad multivendor knowledge base, monitoring and diagnostic tools, go to http://www.hp.com/support.

Preparing to Call Technical Support

If you can not solve a problem using the troubleshooting tips in this section, you may need to call technical support. Refer to the Support Telephone Numbers guide on the Point of Sale System Software and Documentation CD. Have the following information available when you call:

■Barcode Scanner model number

■Serial number for the scanner

A–2

www.hp.com

User Guide

Image 54

Contents User Guide User Guide Contents Operating the Scanner Product Features Identifying Barcode Scanner Components Safety and Maintenance Guidelines Important Safety InformationAvoid extreme wrist angles Avoid Bending Maintenance Guidelines Safety and Maintenance Guidelines Setting Up the Scanner Connecting the USB Interface CableAssembling the Stand Removing the USB Interface CableMounting the Stand Screw MountSetting Up the USB Interface Tape MountUSB Default Parameters USB Host Default ParametersParameters Descriptions USB Country Keyboard Types Country CodesSetting Up the Scanner Setting Up the Scanner Setting Up the Scanner USB Keystroke Delay USB Caps Lock Override USB Ignore Unknown Characters Emulate Keypad USB Keyboard FN 1 SubstitutionFunction Key Mapping Simulated Caps LockConvert Case USB Ascii Character Set Prefix/Suffix Full Ascii Code Keystroke Value Encode CharCtrl P Prefix/Suffix Full Ascii Code Keystroke Value Encode Char Prefix/Suffix Full Ascii Code Keystroke Value Encode Char Prefix/Suffix Full Ascii Code Keystroke Value Encode Char Prefix/Suffix Full Ascii Code Keystroke Value Encode Char ALT Keys Keystroke ALT G Other Value Keystroke F1 Keys Keystroke Setting Up the Scanner Keypad Keystroke Extended Keystroke Keypad Operating the Scanner Defining Beeper SequencesStandard Beeper Definitions Beeper Sequence Indication Parameter Menu ScanningDefining LED Indicators Standard Beeper DefinitionsBeeper Sequence Indication Scanning in Hand-Held Mode Standard LED DefinitionsAiming the Scanner Scanning in Hands-Free Mode Programming User Preferences Scanning Sequence ExamplesErrors While Scanning User Preferences Default ParametersUser Preferences Default Parameter Set Default Parameter User PreferencesBeeper Tone Beeper Volume Power Mode Laser On Time Beep After Good Decode Troubleshooting Solving Common ProblemsProblem Possible Cause Solution Using the Worldwide Web Preparing to Call Technical Support Troubleshooting Troubleshooting Technical Specifications HP USB Barcode ScannerESD Decode Zone Technical Specifications

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