HP Phoneline Gateway hn200p manual Interpreting a failed report for any parameter

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If all results are “ok”, the utility has not detected any connection problems.

Internet Connection Diagnostic

Parameter	Message	Meaning
Connection to the	Failed	Requires a “soft” reset of
Gateway		the Gateway. Depress the
		Reset button briefly (one or
		two seconds) with a
		paperclip. Depressing the
		Reset button longer that
		two seconds can cause the
		factory default settings to
		activate.
Connection to the Internet	Failed	Contact your ISP.
via Gateway (Ping)
Connection to the Internet	Failed	Contact your ISP.
(Ping)
Ping primary DNS	Failed	Contact your ISP.

Interpreting a “failed” report for any parameter:

❑Connection to the Gateway. “Failed” means you should perform a soft reset of your Gateway. To do this, briefly depress the Reset button (only a second or two) on your Gateway with a paper clip or pencil tip. Be careful not to hold it down any longer than one to two seconds or the Gateway will be reset to the factory defaults and any modifications you have made will be lost.

❑Connection to the Internet via Gateway. “Failed” means you should contact your Internet service provider (ISP).

❑Connection to the Internet. “Failed” means you should contact your Internet service provider.

❑Ping primary DNS. “Failed” implies an Internet Service Provider problem. Contact your ISP to report the problem.

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