HP Phoneline Gateway hn200p manual Can’t obtain an IP address from my cable or DSL modem

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phoneline gateway

I can’t obtain an IP address from my cable or DSL modem.

Verify that all of your cabling is properly connected and that the Gateway’s WAN and LAN LEDs are lighting up.

Power down your cable or DSL modem for a few seconds, then turn it back on. After the modem goes through its self-test, see if you now have an IP address.

Verify that your cable or DSL modem is DHCP-capable.

You may have to enter the host or domain name on the Setup page of the Gateway’s Expert Interface. See “setup” on page 53 of the Appendix: Expert Interface.

Your ISP may require MAC Addresses. Check with your ISP. This MAC address can be obtained on the Status screen of the Gateway’s Expert Interface.

I can’t get a link to a modem, hub, or switch for one of my ports.

Verify that your cabling is undamaged and is connected properly.

Verify that your network interface adapter has been properly installed.

Verify that both the Gateway and the other device are powered on.

If you are linking to a hub or a switch, be sure that the other device is functioning properly.

If you are connecting to a cable modem, try plugging it into the Gateway’s uplink port rather than into a LAN port.

If all else fails, reset the Gateway by depressing the Reset button with a paper clip. If you continue to experience serious routing problems, depressing the Reset button for about five seconds will clear all of the Gateway data and restore the factory default settings. However, be cautious before resetting the Gateway since doing so risks creating conflicts between your PCs’ actual IP addresses and what the Gateway expects them to be, and you may be forced to restart the entire system.

I can’t access my e-mail or the Internet.

Some ISPs, especially cable providers, configure their networks so that you don’t have to enter a full Internet address into your Web browser or e-mail application to reach your home page or receive your e-mail.

You must obtain this information before connecting the Gateway to your network: ask your ISP.

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Contents Phoneline gateway Acknowledgements and notices Contents Troubleshooting Appendix the expert interface Introduction Hp digital home networking phoneline gatewayGateway provides FeaturesGateway allows Phoneline gateway ports Getting to know the phoneline gatewayPhoneline gateway rear panel Reset button Crossover SwitchLAN indicators Phoneline gateway front panel LEDsTelephone jack splitter Resetting the gateway Phoneline gateway Gateway system tray application OverviewGateway System Tray icon yellow Status notification windows Connection to Gateway Lost Internet Connection Operational Accessing a menu choice Pop-up menuCheck for upgrade Internet speed meter Gateway control panel Save the current Gateway configuration Choose location for configuration backup file Restore a previous Gateway configuration Internet connection diagnosticInternet connection diagnostic start window Internet connection diagnostic report window Internet Connection Diagnostic Parameter Message Meaning Interpreting a failed report for any parameterGet current network status Exit Notify me when network events occurAbout HP Digital Home Networking Phoneline gateway Gateway control panel Accessing the gateway control panel Select Gateway control panel Password hint window Apply button Cancel buttonGateway control panel screen OK buttonClick Change Password Hint Password tabClick Change Password Gateway control panel tabsTo block specified computers from Internet access Internet Access tabApplication Access tab To block access to Internet applicationsTo add a new application to the list To enable hosting of Internet servicesApplication Hosting tab To remove an application from the list FAQ & Troubleshooting tabExpert Interface tab Remote Support tab Frequently asked questions FAQs Gateway general informationWhat is DMZ Hosting? How can I block corrupted FTP downloads?How many IP addresses can the Gateway support? Installation and configuration optionsWhere is the Gateway installed on the network? How many ports can be simultaneously forwarded?Phoneline gateway How do I get Napster to work with the Gateway? Supported softwareDoes the Gateway support ICQ send files? Does the Gateway support IPsec? Is IPSec Pass-Through supported by the EtherFast Gateway? Supported featuresWhat are the advanced features of the Gateway? Does the Gateway support IPX or AppleTalk?Upgrade information How will I be notified of new Gateway firmware upgrades?Can’t browse through the Gateway TroubleshootingCan’t connect to the Gateway Can’t access my e-mail or the Internet Can’t obtain an IP address from my cable or DSL modemAdvanced administration Appendix the expert interfaceScreens and functions DhcpSetup Phoneline gateway Setup Password To change your passwordTo enable remote management To change remote management passwordStatus Status Dhcp Dhcp Clients Table Screen Log Help Advanced FiltersAdvanced Filters Screen Select Enable Forwarding Port forwardingClick Port Triggering To add a server using forwardingTo delete a server entry To view the current routing table To set up Dynamic RoutingDynamic routing Static routing To view current routing table To create a static route entryTo delete a static route entry Click Delete this EntryTo deactivate the DMZ Host DMZ hostTo activate the DMZ Host MAC address clone Advanced Phoneline gateway Specifications GeneralEnvironmental Glossary Dhcp Dynamic Host Configuration Protocol CSMA/CD Carrier Sense Multiple Access/Collision DetectDefault gateway Client/server networkDNS Domain Name System ESS Extended Service SetEssid Extended Service Set Identification DSL Digital Subscriber LineFirmware Fhss Frequency Hopping Spread SpectrumFirewall FTP File Transfer ProtocolInternet ISP Internet Service providerMAC Media Access Control address IntranetNetwork mask NetworkNetwork adapter NIC Network Interface CardProtocol Pptp Point-to-Point Tunneling ProtocolPrint server Proxy serverServer Ssid Service Set IDSwitch SPI stateful packet inspectionTftp Trivial File Transfer Protocol WEP Wired Equivalent PrivacyTCP/IP Transmission Control Protocol/Internet Protocol Token ring topologyPhoneline gateway Index Hpna LEDWAN LED Regulatory notices Hewlett-packard companyPhoneline gateway
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