HP Stream - 11-d011wm, Stream - 11-d010nr, Stream - 11-d077nr manual Troubleshooting power problems

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Troubleshooting power problems

Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power:

●The computer does not turn on.

●The display does not turn on.

●The power lights are off.

To test the AC adapter:

1.Shut down the computer.

2.Connect the AC adapter to the computer, and then plug it into an AC outlet.

3.Turn on the computer.

●If the power lights turn on, the AC adapter is working properly.

●If the power lights remain off, check the connection from the AC adapter to the computer and the connection from the AC adapter to the AC outlet to be sure that the connections are secure.

●If the connections are secure and the power lights remain off, the AC adapter is not functioning and should be replaced.

Contact support for information about obtaining a replacement AC power adapter.

Running on external AC power 45

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Contents User Guide Software terms Product noticeSafety warning notice Iv Safety warning notice Processor configuration setting select models only Vi Processor configuration setting select models only Table of contents Enjoying entertainment features Starting Setup Utility Bios Updating the Bios Input power Operating environment Fun things to do Starting rightVisit the HP Apps Store Best practicesPage More HP resources Resource ContentsResource Locating software Getting to know your computerFinding your hardware and software information Locating hardwareComponent Description Right sideSelect the HP Support Assistant app Left side Display Touchpad TopLights Buttons Fn key KeysBottom Component LabelsWarranty period Model number select models only Using the wireless button Connecting to a networkConnecting to a wireless network Using the wireless controlsUsing a Wlan Sharing data and drives and accessing softwareUsing operating system controls Setting up a Wlan Using an Internet service providerConfiguring a wireless router Protecting your Wlan Connecting to a WlanUsing HP Mobile Broadband select models only Inserting and removing a SIM Using Bluetooth wireless devices select models only Connecting to a wired network select models onlyConnecting to a local area network LAN Multimedia features Enjoying entertainment featuresHP Support Assistant app Using audio Using the webcamConnecting headphones and microphones Testing your audio features Using videoConnecting video devices by using an Hdmi cable Setting up Hdmi audio Navigating the screen Using the TouchPad and gesturesTapping Scrolling Finger pinch zoom Finger click Rotating select models only Display and select a charm Edge swipesDisplay the Customize icon Switch between open apps Icon Key Description Using the keyboard and mouseUsing the keys Using the action keysUsing the hot keys Using Windows shortcut keysInitiating Sleep and Hibernation Managing powerManually initiating and exiting Sleep Setting password protection on wakeupFinding battery information Using the power meter and power settingsRunning on battery power Factory-sealed batteryIdentifying low battery levels Conserving battery powerResolving a low battery level Running on external AC power Troubleshooting power problems Shutting down turning off the computer Handling drives Using Disk CleanupMaintaining your computer Improving performanceCleaning procedures Cleaning your computerUpdating programs and drivers Cleaning the sides or cover Cleaning the display All-in-Ones or NotebooksCleaning the TouchPad, keyboard, or mouse Traveling with or shipping your computer Computer risk Security feature Using passwordsSecuring your computer and information Setting Setup Utility Bios passwords Setting Windows passwordsPassword Function Using firewall software Using Internet security softwareInstalling software updates Using antivirus softwareInstalling HP and third-party software updates Securing your wireless networkBacking up your software applications and information Using an optional security cable lock Updating the Bios Starting Setup Utility BiosDetermining the Bios version Downloading a Bios update Downloading HP PC Hardware Diagnostics Uefi to a USB device Using HP PC Hardware Diagnostics UefiCreating HP Recovery media Backing up, restoring, and recoveringCreating recovery media and backups Restore and recoveryWhat you need to know Recovering using HP Recovery ManagerUsing HP Recovery media to recover Using the HP Recovery partition select models onlyChanging the computer boot order Input power SpecificationsOperating environment Electrostatic Discharge Index Symbols/NumericsHdmi

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