HP V5204NR, V5224TU, V5221TU, V5221EA, V5219TU, V5218TU, V5215LA, V5215TU, V5218LA, V5300 Troubleshooting

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160 Chapter 15 Troubleshooting

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Contents Page Page Table of contents Power Drives MultimediaExternal Devices Wireless Select Models OnlyExternal Media Cards Memory ModulesModem and Local Area Network Setup UtilitySoftware Update and Recovery SecurityElectrostatic Discharge TroubleshootingRoutine Care 163Enww Enww Components Select Hardware tab Device ManagerComponent Description Top componentsKeys TouchPad Buttons and switches Lights Front components Display componentsComponentDescription Rear componentsRight-side components Enww Left-side components Bottom components Wireless antennae select models only Additional hardware components Labels Input Power Rating SpecificationsRated input power Operating environmentExpansion port input/output signals Feature SupportEnww TouchPad and Keyboard TouchPadSetting TouchPad preferences Using the TouchPadUsing an external mouse Keyboard HotkeysDisplay and clear system information fn+esc Hotkey proceduresHotkey quick reference Function Key CombinationOpen a Web browser fn+f3 Open the Help and Support Center fn+f1Open the Print Options window fn+f2 Switch the screen image fn+f4 Initiate standby fn+f5Increase screen brightness fn+f8 Initiate QuickLock fn+f6Decrease screen brightness fn+f7 Play, pause or resume an audio CD or a DVD fn+f9Enabling and disabling the embedded numeric keypad Using the embedded numeric keypadKeypads ComponentEnabling or disabling num lock mode as you work Using an external numeric keypadSwitching key functions on the embedded numeric keypad TouchPad and Keyboard Power Power control and light locationsPower Power sources Task Recommended power sourceConnecting the AC adapter Hibernation Standby and hibernationStandby Initiating standby, hibernation or shutdown When you leave your workWhen a reliable power supply is unavailable Enww Task Procedure Result Default power settingsUsing emergency shutdown procedures Turning the computer or display on or offTask Procedure Initiating or resuming from standbyInitiating or restoring from hibernation HibernateDisplaying the Power Meter icon Power optionsAccessing Power Options Properties Setting or changing a power scheme Setting a security promptProcessor performance controls Battery packs Inserting or removing a battery packCharging a battery pack Obtaining accurate charge information Monitoring the charge of the battery packInterpreting charge indicators Displaying charge information on the screenLow-battery condition Managing low-battery conditionsIdentifying low-battery conditions Critical low-battery conditionWhen a charged battery pack is available Resolving low-battery conditionsWhen external power is available When no power source is availableHow to calibrate Calibrating a battery packWhen to calibrate Charging the battery packDischarging the battery pack Recharging the battery pack Conserving battery powerConserving power as you work Selecting power conservation settings Storing a battery packDisposing of a used battery pack Drives Drive careIDE drive light Hard drive Enww Tighten the hard drive cover screws Optical drives DVD-ROM ±RW/RInserting an optical disc Removing an optical disc with power Removing an optical disc without power Avoiding standby or hibernation Multimedia Using the optical driveIdentifying the installed optical drive Multimedia hardwareInserting an optical disc Removing an optical disc with power Removing an optical disc without power Using media activity hotkeys Using the audio features Using S/PDIF digital audio select models only Using the audio-in microphone jackUsing the audio-out headphone jack Adjusting the volume Using the video features Using the external monitor portUsing the S-Video-out jack Remote control select models only HP Mobile Remote Control PC Card versionInserting the battery PC Card version Enww Storing the remote control in the PC Card slot Button quick reference PC Card version Media playing, press to pause the media Button Function in Microsoft Windows BackHP Mobile Remote Control PC Card version component functions HP Mobile Remote Control ExpressCard version Inserting the battery ExpressCard versionEnww Storing the remote control in the ExpressCard slot Button quick reference ExpressCard version Press to stop the current media activity, such as Press to go back to the previous track or chapter Troubleshooting the remote control Problem Possible solutionMultimedia software Identifying preinstalled multimedia softwareInstalling multimedia software from a CD select models only Using multimedia software Protecting playback Protecting the CD or DVD write processChanging DVD region settings Observing the copyright warningMultimedia External Media Cards Media Reader cards select models onlyInserting a digital card Stopping or removing a digital card Configuring a PC Card PC Cards select models onlyInserting a PC Card Stopping or removing a PC CardEnww Selecting an ExpressCard Configuring an ExpressCardExpressCards Inserting an ExpressCard Enww Stopping or removing an ExpressCard External Devices Using a USB deviceConnecting a USB device Stopping a USB device Required USB softwareStopping a 1394 device Using a 1394 device select models onlyConnecting a 1394 device Required 1394 softwareUsing the expansion port Memory Modules Adding or replacing memory modulesEnww Enww Enww Effects of increasing memory Video memory settings select models only Identifying an 802.11 wireless device Wireless Select Models OnlyWireless features Wireless controls Wireless devices select models only Setting up a Wlan in your home Using wireless security features Connecting to a Wlan in your homeConnecting to a public Wlan Bluetooth wireless devices select models only Modem and Local Area Network ModemConnecting the modem cable Viewing the current country selection Connecting a country-specific modem cable adapterSelecting a location setting Adding new locations when traveling Select Start Control Panel Network and Internet ConnectionsSolving travel connection problems Check the telephone line typeUsing preinstalled communication software Clear the check box for Wait for dial tone before dialingLocal area networks Enww Security Security featuresTo protect against Use this security feature Passwords Guidelines for setting passwordsQuickLock Passwords set in WindowsPasswords Function Managing an administrator password Passwords set in the Setup UtilityAdministrator password Managing a power-on password Power-on passwordEntering an administrator password Entering a power-on passwordFirewall software Critical updatesAntivirus software Optional security cable Security Setup Utility Setup Utility accessSetup Utility language Setup Utility defaults Security menu Setup Utility menusMain menu Select To do thisSystem Configuration menu Diagnostics menuSetup Utility HP Software Update Software Update and RecoverySoftware updates Software updates and the HP Web site Accessing computer informationDownloading a Bios update Installing a Bios update Downloading and installing other software Using System Restore System recoverySafeguarding your information Creating a restore pointReinstalling applications from the hard drive Reinstalling applicationsRestoring to a restore point Reinstalling applications from discsRepairing the operating system Reinstalling the operating system Back up your systemReinstall the operating system Reinstalling device drivers and other software Update reinstalled softwareSoftware Update and Recovery Hardware maintenance Routine CareBattery pack TouchPad and keyboard DisplayDrives Using Disk DefragmenterUsing Disk Cleanup Regular tune-ups Traveling and shipping Computer will not start up TroubleshootingQuick checklist Computer screen is blank Software is functioning abnormallyAn external device is not working Computer is turned on, but is not respondingComputer is extremely warm Enww Preparing to contact Customer Care Taking the computer to a service partnerCustomer Care Contacting Customer Care by e-mail or telephoneTroubleshooting Handling drives Electrostatic DischargePreventing electrostatic discharge Handling internal componentsGrounding methods Symbols/Numerics IndexEnww Wlan Rated input power specifications Wlan label Writable media XD-Picture Card XD Index

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