HP M2405LA, M2401EA, M2406EA, M2308EA, M2301XX, M2370EA, M2299XX manual Maintenance and Service Guide

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Maintenance and Service Guide

HP Pavilion ze2000 Notebook PC Compaq Presario M2000 Notebook PC

✎The information and procedures included in this Maintenance and Service Guide apply to HP Pavilion ze2000 Notebook PC and Compaq Presario M2000 Notebook PC models equipped with AMD processors.

Document Part Number: 393680-001

July 2005

This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.

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Contents Maintenance and Service Guide Page Contents Removal and Replacement Procedures Product Description Features Product Description Resetting the Computer Power Management External Components Component Function Front Components HP Pavilion ze2000Front Components, Compaq Presario M2000 Front Components Compaq Presario M2000 Right-Side Components, HP Pavilion ze2000 Right-Side Components HP Pavilion ze2000 Right-Side Components, Compaq Presario M2000 Right-Side Components Compaq Presario M2000 Left-Side Components, HP Pavilion ze2000 Left-Side Components HP Pavilion ze2000 Left-Side Components, Compaq Presario M2000 Left-Side Components Compaq Presario M2000 Rear Panel Components Rear Panel Components Compaq Presario M2000 Keyboard Components, HP Pavilion ze2000 Fn key Keyboard Components HP Pavilion ze2000Keyboard Components, Compaq Presario M2000 Keyboard Components Compaq Presario M2000 Top Components HP Pavilion ze2000 Windows shutdown procedures Top Components Compaq Presario M2000 Top Components Compaq Presario M2000 Bottom Components HP Pavilion ze2000 Bottom Components HP Pavilion ze2000 Bottom Components Compaq Presario M2000 Bottom Components Compaq Presario M2000 Design Overview Computer Setup TroubleshootingAccessing Computer Setup Computer Setup Defaults Security Menu Main MenuSelect To Do This Advanced Menu Selecting from the Advanced MenuExit Menu Troubleshooting Flowcharts Overview Troubleshooting FlowchartsFlowchart 2.14-No OS Loading, Optical Drive Flowchart No Power Part Flowchart 2.1-Initial TroubleshootingFlowchart 2.2-No Power, Part Flowchart 2.3-No Power, Part External Flowchart 2.4-No Power, PartFlowchart 2.5-No Power, Part Flowchart 2.6-No Video, Part Flowchart No Video Part Flowchart 2.7-No Video, PartReseat power Cord in docking Device Power outlet Flowchart 2.8-Nonfunctioning Docking Device if applicableFlowchart 2.9-No Operating System OS Loading Ing, Hard Drive Flowchart 2.10-No OS Loading, Hard Drive, PartFlowchart No OS Loading Hard Drive, Part Flowchart 2.11-No OS Loading, Hard Drive, PartFlowchart 2.12-No OS Loading, Hard Drive, Part System board Flowchart 2.13-No OS Loading, Diskette DriveFlowchart 2.14-No OS Loading, Optical Drive Flowchart 2.15-No Audio, Part Flowchart 2.16-No Audio, Part Cmos Flowchart 2.17-Nonfunctioning DeviceFlowchart 2.18-Nonfunctioning Keyboard Pointing device Not operating Properly Connect computer Flowchart 2.19-Nonfunctioning Pointing DeviceFlowchart 2.20-No Network/Modem Connection Serial Number Location Illustrated Parts CatalogComputer Major Components Item Description Number Spare Parts Computer Major ComponentsDisplay hinge brackets not illustrated Display hinge covers not illustratedComputer Major Components, Compaq Presario M2000 Description Number Spare PartKeyboards Computer Major Components, HP Pavilion ze2000 Power connector board Broadcomm Bluetooth Wireless LAN boardSpeaker assemblies USB/S-Video controller boardsComputer Major Components, Compaq Presario M2000 PC Card assembly not illustrated Battery connector boardBase enclosures Computer Major Components, HP Pavilion ze2000 Mini PCI communications modules Miscellaneous Plastics KitComputer Major Components, HP Pavilion ze2000 Description Number Optical drives include bezel Battery packsMiscellaneous Plastics Kit Miscellaneous Plastics Kit Spare Part Number Information Mass Storage Devices Optical drives Mass Storage Devices Spare Part Number InformationUSB digital drive not illustrated Miscellaneous Power cordsSpare Parts Miscellaneous not illustrated Description Number Watt AC adapterSpare Parts Miscellaneous not illustrated Spare Parts Sequential Part Number Listing Sequential Part Number ListingSpare Part Number Description Spare Parts Sequential Part Number Listing Spare Parts Sequential Part Number Listing Keyboard for use on Compaq Presario M2000 models in Spain Miscellaneous Plastics Kit for use on Compaq Presario M2000 Spare Parts Sequential Part Number Listing Spare Parts Sequential Part Number Listing Tools Required Removal and Replacement PreliminariesPlastic Parts Service ConsiderationsPreventing Damage to Removable Drives Preventing Electrostatic Damage Packaging and Transporting Precautions Use the following grounding precautions at workstations Workstation PrecautionsGrounding Equipment and Methods Static-Shielding Materials Typical Electrostatic Voltage LevelsRelative Humidity Event 10% 40% 55% Material Use Voltage Protection LevelRemoval and Replacement Procedures Serial Number Disassembly Sequence Chart Disassembly Sequence ChartSection Description # of Screws Removed Display Assembly Battery Pack Spare Part Number Information Preparing the Computer for DisassemblyHard Drive Spare Part Number Information Hard DriveRemoving the Hard Drive Cover Removing the Hard Drive Removing the Hard Drive Frame and Connector Computer Feet Optical Drive Spare Part Number Information Optical DriveReverse the above procedure to install an optical drive Memory Module Spare Part Number Information Memory ModuleRemoving the Memory Module Compartment Cover Reverse the above procedure to install a memory module Mini PCI Communications Module Spare Part Number Information Mini PCI Communications ModuleRemoving the Mini PCI Compartment Cover Removing a Mini PCI Communications Module Keyboard Cover Spare Part Number Information Keyboard CoverRemoving the Keyboard Cover Screws Reverse the above procedure to install the keyboard cover LED Board Spare Part Number Information LED BoardReverse the above procedure to install the LED board Keyboard Spare Part Number Information KeyboardRemoving the Keyboard Screws Releasing the Keyboard Reverse the above procedure to install the keyboard Display Assembly Spare Part Number Information Display AssemblyDisconnecting and Removing the Wireless Antenna Cables Disconnecting the Display Cables Removal and Replacement Procedures Reverse the above procedure to install the display assembly Base Enclosure Spare Part Number Information Base EnclosureRemoval and Replacement Procedures Removal and Replacement Procedures Removal and Replacement Procedures Removal and Replacement Procedures Removal and Replacement Procedures Removal and Replacement Procedures Removal and Replacement Procedures Reverse the above procedure to install the base enclosure RTC Battery Remove the RTC battery from the socket on the system board Speaker Assembly Spare Part Number Information Speaker AssemblyReverse the above procedure to install the speaker assembly Fan Assembly Spare Part Number Information Fan AssemblyReverse the above procedure to install the fan assembly Processor Spare Part Number Information ProcessorReverse the above procedure to install a processor Battery Connector Board Spare Part Number Information Battery Connector BoardRemoving the Battery Connector Board Screw Removing the Battery Connector Board Power Connector Board Spare Part Number Information Power Connector BoardRemoving the Power Connector Board USB/S-Video Controller Board Spare Part Number Information 20 USB/S-Video Controller BoardRemoving the USB/S-Video Controller Board Bluetooth Board Spare Part Number Information Bluetooth BoardReverse the above procedure to install the Bluetooth board System Board Spare Part Number Information System BoardDisconnecting the TouchPad Cable Removal and Replacement Procedures Removal and Replacement Procedures Releasing the System Board Slide the system board to the left at an angle and remove it Stand-alone power requirements DimensionsComputer Relative humidity noncondensing TemperatureMaximum altitude unpressurized ShockInch, XGA, Display Hard Drives Energy Primary 6-cell, Li-Ion Battery PackApplicable disc Read Write 24X DVD/CD-RW Combo DriveCenter hole diameter Disc diameterDisc thickness Access timeTrack pitch Audio output level8X DVD±RW/R and CD-RW Combo Drive DVD Applicable disc 8X DVD-ROM DriveCache buffer Hardware DMA System Function System DMAHardware IRQ System Function System InterruptsIRQ12 Address hex System I/O AddressesSystem I/O Addresses System I/O Addresses Memory Map Address hex System Memory MapSystem Memory Map NIC Table A-1 Universal Serial Bus Pin SignalTable A-2 RJ-45 Network TV-CD Table A-3 Video-OutTable A-4 External Monitor Table A-5 RJ-11 Modem Table A-7 Audio-Out Headphone Table A-6 Audio-In MicrophoneConductor Power Cord Set Power Cord Set RequirementsGeneral Requirements Country-Specific Requirements Conductor Power Cord Set RequirementsCountry/Region Accredited Agency Applicable Note Number KE a Screw Listing Table C-1 Phillips PM2.0×6.0 Captive Screw Where usedHead Color Qty. Length Thread Width Table C-2 Phillips PM3.0×4.0 Screw Color Qty Length Thread Width Silver Where usedHead Table C-3 Phillips PM2.0×6.0 Screw Color Qty Length Thread Width Black Where usedTable C-3 Phillips PM2.0×6.0 Screw Table C-4 Phillips PM2.0×8.0 Screw Phillips PM2.0×8.0 Screw Locations Table C-4 Phillips PM2.0×8.0 Screw Table C-4 Phillips PM2.0×8.0 Screw Table C-4 Phillips PM2.0×8.0 Screw Table C-4 Phillips PM2.0×8.0 Screw Table C-4 Phillips PM2.0×8.0 Screw Table C-5 Phillips PM2.0×5.0 Screw Table C-5 Phillips PM2.0×5.0 Screw Table C-5 Phillips PM2.0×5.0 Screw Phillips PM2.0×5.0 Screw Location Table C-5 Phillips PM2.0×5.0 Screw Table C-5 Phillips PM2.0×5.0 Screw Phillips PM2.0×5.0 Screw Location Table C-5 Phillips PM2.0×5.0 Screw Table C-5 Phillips PM2.0×5.0 Screw Table C-6 Phillips PM2.0×4.0 Screw Table C-6 Phillips PM2.0×4.0 Screw Table C-7 Phillips PM2.0×16.0 Screw Color Qty Length Thread Width Black 16.0 mm Where usedColor Qty Length Thread Width Silver Where used Table C-9 Phillips PM1.5×3.5 Screw Index Index Index-3 Index-4 PC Card assembly, spare part number 3-9,3-26,5-59 Index-6 Index-7
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