HP M2259AU, M2401EA, M2405LA, M2406EA, M2308EA, M2301XX, M2370EA, M2299XX, M2200 Computer Setup Defaults

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Troubleshooting

Computer Setup Defaults

To return all settings in Computer Setup to the values that were set at the factory:

1.Open Computer Setup by turning on or restarting the computer. Press f10 while the “Press <F10> to enter Setup” message is displayed in the lower-left corner of the screen.

To change the language, use the arrow keys to select the Advanced menu, select Language Support, and then press f5 or f6 until the appropriate language is highlighted. Press f10 to save your selection and exit the Advanced menu.

To view navigation information, press f1.

2.Use the arrow keys to select Exit > Load Setup Defaults.

3.Press f9.

4.Press enter to confirm the return to default configuration.

5.To confirm the restoration, press f10.

6.Select Exit > Exit Saving Changes, and then follow the instructions on the screen.

When the computer restarts, the factory settings are restored, and any identification information you have entered is saved.

Maintenance and Service Guide

2–3

Image 39 Contents
Maintenance and Service Guide Page Contents Removal and Replacement Procedures Product Description Features Product Description Resetting the Computer Power Management External Components Component Function Front Components HP Pavilion ze2000Front Components, Compaq Presario M2000 Front Components Compaq Presario M2000 Right-Side Components, HP Pavilion ze2000 Right-Side Components HP Pavilion ze2000 Right-Side Components, Compaq Presario M2000 Right-Side Components Compaq Presario M2000 Left-Side Components, HP Pavilion ze2000 Left-Side Components HP Pavilion ze2000 Left-Side Components, Compaq Presario M2000 Left-Side Components Compaq Presario M2000 Rear Panel Components Rear Panel Components Compaq Presario M2000 Keyboard Components, HP Pavilion ze2000 Fn key Keyboard Components HP Pavilion ze2000Keyboard Components, Compaq Presario M2000 Keyboard Components Compaq Presario M2000 Top Components HP Pavilion ze2000 Windows shutdown procedures Top Components Compaq Presario M2000 Top Components Compaq Presario M2000 Bottom Components HP Pavilion ze2000 Bottom Components HP Pavilion ze2000 Bottom Components Compaq Presario M2000 Bottom Components Compaq Presario M2000 Design Overview Computer Setup TroubleshootingAccessing Computer Setup Computer Setup Defaults Main Menu Security MenuSelect To Do This Advanced Menu Selecting from the Advanced MenuExit Menu Troubleshooting Flowcharts Overview Troubleshooting FlowchartsFlowchart 2.14-No OS Loading, Optical Drive Flowchart No Power Part Flowchart 2.1-Initial TroubleshootingFlowchart 2.2-No Power, Part Flowchart 2.3-No Power, Part External Flowchart 2.4-No Power, PartFlowchart 2.5-No Power, Part Flowchart 2.6-No Video, Part Flowchart No Video Part Flowchart 2.7-No Video, PartReseat power Cord in docking Device Power outlet Flowchart 2.8-Nonfunctioning Docking Device if applicableFlowchart 2.9-No Operating System OS Loading Ing, Hard Drive Flowchart 2.10-No OS Loading, Hard Drive, PartFlowchart No OS Loading Hard Drive, Part Flowchart 2.11-No OS Loading, Hard Drive, PartFlowchart 2.12-No OS Loading, Hard Drive, Part System board Flowchart 2.13-No OS Loading, Diskette DriveFlowchart 2.14-No OS Loading, Optical Drive Flowchart 2.15-No Audio, Part Flowchart 2.16-No Audio, Part Cmos Flowchart 2.17-Nonfunctioning DeviceFlowchart 2.18-Nonfunctioning Keyboard Pointing device Not operating Properly Connect computer Flowchart 2.19-Nonfunctioning Pointing DeviceFlowchart 2.20-No Network/Modem Connection Serial Number Location Illustrated Parts CatalogComputer Major Components Display hinge covers not illustrated Spare Parts Computer Major ComponentsItem Description Number Display hinge brackets not illustratedComputer Major Components, Compaq Presario M2000 Spare Part Description NumberKeyboards Computer Major Components, HP Pavilion ze2000 USB/S-Video controller boards Broadcomm Bluetooth Wireless LAN boardPower connector board Speaker assembliesComputer Major Components, Compaq Presario M2000 Battery connector board PC Card assembly not illustratedBase enclosures Computer Major Components, HP Pavilion ze2000 Mini PCI communications modules Miscellaneous Plastics KitComputer Major Components, HP Pavilion ze2000 Description Number Optical drives include bezel Battery packsMiscellaneous Plastics Kit Miscellaneous Plastics Kit Spare Part Number Information Mass Storage Devices Mass Storage Devices Spare Part Number Information Optical drivesUSB digital drive not illustrated Description Number Watt AC adapter Power cordsMiscellaneous Spare Parts Miscellaneous not illustratedSpare Parts Miscellaneous not illustrated Sequential Part Number Listing Spare Parts Sequential Part Number ListingSpare Part Number Description Spare Parts Sequential Part Number Listing Spare Parts Sequential Part Number Listing Keyboard for use on Compaq Presario M2000 models in Spain Miscellaneous Plastics Kit for use on Compaq Presario M2000 Spare Parts Sequential Part Number Listing Spare Parts Sequential Part Number Listing Tools Required Removal and Replacement PreliminariesPlastic Parts Service ConsiderationsPreventing Damage to Removable Drives Preventing Electrostatic Damage Packaging and Transporting Precautions Use the following grounding precautions at workstations Workstation PrecautionsGrounding Equipment and Methods Material Use Voltage Protection Level Typical Electrostatic Voltage LevelsStatic-Shielding Materials Relative Humidity Event 10% 40% 55%Removal and Replacement Procedures Serial Number Disassembly Sequence Chart Disassembly Sequence ChartSection Description # of Screws Removed Display Assembly Battery Pack Spare Part Number Information Preparing the Computer for DisassemblyHard Drive Spare Part Number Information Hard DriveRemoving the Hard Drive Cover Removing the Hard Drive Removing the Hard Drive Frame and Connector Computer Feet Optical Drive Spare Part Number Information Optical DriveReverse the above procedure to install an optical drive Memory Module Spare Part Number Information Memory ModuleRemoving the Memory Module Compartment Cover Reverse the above procedure to install a memory module Mini PCI Communications Module Spare Part Number Information Mini PCI Communications ModuleRemoving the Mini PCI Compartment Cover Removing a Mini PCI Communications Module Keyboard Cover Spare Part Number Information Keyboard CoverRemoving the Keyboard Cover Screws Reverse the above procedure to install the keyboard cover LED Board Spare Part Number Information LED BoardReverse the above procedure to install the LED board Keyboard Spare Part Number Information KeyboardRemoving the Keyboard Screws Releasing the Keyboard Reverse the above procedure to install the keyboard Display Assembly Spare Part Number Information Display AssemblyDisconnecting and Removing the Wireless Antenna Cables Disconnecting the Display Cables Removal and Replacement Procedures Reverse the above procedure to install the display assembly Base Enclosure Spare Part Number Information Base EnclosureRemoval and Replacement Procedures Removal and Replacement Procedures Removal and Replacement Procedures Removal and Replacement Procedures Removal and Replacement Procedures Removal and Replacement Procedures Removal and Replacement Procedures Reverse the above procedure to install the base enclosure RTC Battery Remove the RTC battery from the socket on the system board Speaker Assembly Spare Part Number Information Speaker AssemblyReverse the above procedure to install the speaker assembly Fan Assembly Spare Part Number Information Fan AssemblyReverse the above procedure to install the fan assembly Processor Spare Part Number Information ProcessorReverse the above procedure to install a processor Battery Connector Board Spare Part Number Information Battery Connector BoardRemoving the Battery Connector Board Screw Removing the Battery Connector Board Power Connector Board Spare Part Number Information Power Connector BoardRemoving the Power Connector Board USB/S-Video Controller Board Spare Part Number Information 20 USB/S-Video Controller BoardRemoving the USB/S-Video Controller Board Bluetooth Board Spare Part Number Information Bluetooth BoardReverse the above procedure to install the Bluetooth board System Board Spare Part Number Information System BoardDisconnecting the TouchPad Cable Removal and Replacement Procedures Removal and Replacement Procedures Releasing the System Board Slide the system board to the left at an angle and remove it Dimensions Stand-alone power requirementsComputer Shock TemperatureRelative humidity noncondensing Maximum altitude unpressurizedInch, XGA, Display Hard Drives Energy Primary 6-cell, Li-Ion Battery PackDisc diameter 24X DVD/CD-RW Combo DriveApplicable disc Read Write Center hole diameterAudio output level Access timeDisc thickness Track pitch8X DVD±RW/R and CD-RW Combo Drive DVD Applicable disc 8X DVD-ROM DriveCache buffer Hardware DMA System Function System DMAHardware IRQ System Function System InterruptsIRQ12 Address hex System I/O AddressesSystem I/O Addresses System I/O Addresses Memory Map Address hex System Memory MapSystem Memory Map NIC Table A-1 Universal Serial Bus Pin SignalTable A-2 RJ-45 Network TV-CD Table A-3 Video-OutTable A-4 External Monitor Table A-5 RJ-11 Modem Table A-7 Audio-Out Headphone Table A-6 Audio-In MicrophoneConductor Power Cord Set Power Cord Set RequirementsGeneral Requirements Conductor Power Cord Set Requirements Country-Specific RequirementsCountry/Region Accredited Agency Applicable Note Number KE a Screw Listing Where used Table C-1 Phillips PM2.0×6.0 Captive ScrewHead Color Qty. Length Thread Width Color Qty Length Thread Width Silver Where used Table C-2 Phillips PM3.0×4.0 ScrewHead Table C-3 Phillips PM2.0×6.0 Screw Color Qty Length Thread Width Black Where usedTable C-3 Phillips PM2.0×6.0 Screw Table C-4 Phillips PM2.0×8.0 Screw Phillips PM2.0×8.0 Screw Locations Table C-4 Phillips PM2.0×8.0 Screw Table C-4 Phillips PM2.0×8.0 Screw Table C-4 Phillips PM2.0×8.0 Screw Table C-4 Phillips PM2.0×8.0 Screw Table C-4 Phillips PM2.0×8.0 Screw Table C-5 Phillips PM2.0×5.0 Screw Table C-5 Phillips PM2.0×5.0 Screw Table C-5 Phillips PM2.0×5.0 Screw Phillips PM2.0×5.0 Screw Location Table C-5 Phillips PM2.0×5.0 Screw Table C-5 Phillips PM2.0×5.0 Screw Phillips PM2.0×5.0 Screw Location Table C-5 Phillips PM2.0×5.0 Screw Table C-5 Phillips PM2.0×5.0 Screw Table C-6 Phillips PM2.0×4.0 Screw Table C-6 Phillips PM2.0×4.0 Screw Table C-7 Phillips PM2.0×16.0 Screw Color Qty Length Thread Width Black 16.0 mm Where usedColor Qty Length Thread Width Silver Where used Table C-9 Phillips PM1.5×3.5 Screw Index Index Index-3 Index-4 PC Card assembly, spare part number 3-9,3-26,5-59 Index-6 Index-7
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