HP 2500 (DP662AV), 2186AF, 2182US, 2182AT, 2182AF, 2181AF, 2180EA, 2509 Memory problems, Modem problems

Page 79

Troubleshooting and Maintenance

Troubleshooting Your Notebook

Memory problems

If a message says you are out of memory

•Make sure drive C is not running low on free space.

•If you are having memory problems while running MS-DOS programs, use the MS-DOS or Application and Software troubleshooter in Windows Help. Select Start >Help and Support.

•The full amount of RAM in your notebook is not available for running applications. A certain amount of RAM is used for display memory. The amount of display memory is shown in the BIOS Setup utility.

If memory doesn’t increase after adding RAM

Make sure your notebook is using only PC2100 DDR 266MHz or higher memory (RAM) modules.

If the notebook beeps but doesn’t start after adding RAM

You installed an incompatible type of RAM. Remove the module.

Modem problems

If the modem seems slow

•Excess static or noise on a line reduces the overall transmission speed of the modem connection. If necessary, contact your telephone company about fixing this type of problem.

•If you’re dialing internationally, line noise is often a problem that’s difficult or impossible to eliminate.

•If you have call-waiting, disable it—your telephone company can provide instructions. It can cause symptoms similar to static.

•Eliminate extra connections in the line. If possible, connect directly to the wall jack.

•Try another telephone line, preferably one normally used for a fax machine or modem.

Reference Guide 73

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Contents Compaq Notebook Series Reference Guide Ii Reference Guide Important Safety Information Iv Reference Guide Software Product License AgreementReference Guide Vi Reference Guide Contents Batteries and Power Management Index Getting Started with Your Notebook Series 2100 and N1050v Identifying Parts of the NotebookIdentifying Parts of the Notebook Mini-PCI cover no user parts inside Series Identifying Parts of the Notebook Identifying Parts of the Notebook Hard disk drive activity Power modeBattery status Status LightsIdentifying Parts of the Notebook Insert the battery Setting Up Your NotebookConnect AC power Connect a phone line Turn on the notebook Set up WindowsHint Basic Operation Operating Your Notebook Default power settingsPower mode To enter this mode Function Standby -PowerTo change the boot device To reset the notebookTo use the TouchPad This hot key Does this To use the function hot keysTo program a One-Touch button To use the One-Touch buttonsTo use the ALT GR key To use the Windows and Applications keysThis key combination Does this Could stop responding and you could lose data Using CDs or DVDsTo create or copy CDs To play DVD moviesWindows To set up password protectionSecuring Your Notebook To lock your notebookTo protect against viruses To attach a security cableHard disk drive To lock the hard disk driveTo protect your hard disk drive Taking Care of Your NotebookTo maintain your notebook To clean your notebook To safeguard your dataTo extend the life of the display Batteries and Power Management How the notebook manages power automatically Managing Power ConsumptionInformation that was not saved will be lost Unsaved data if the notebook battery runs down completely Changing timeout settings and creating power schemesTo check battery status Using Battery PowerTo respond to a low-battery warning To get the most from your batteries To recharge the batteryUsing Battery Power Modem and Network Connections Telephone line type prior to connecting your phone line Using the ModemSpecial restrictions in certain countries To change your modem settingsConnecting to a Local Area Network LAN Connecting to an Existing Wireless Network Making Wireless Network Connections select models onlyTo prepare for connections Creating a New Notebook-to-Notebook Network Ad Hoc Individual wireless functions Purchase a license before using the wireless functionTurning on communication and making a connection Turning off communication and ending a connection Function Making Wireless Bluetooth Connections select models onlyTo turn Bluetooth communication on and off Turning on Bluetooth communicationTurning off Bluetooth communication To prepare for Bluetooth connectionsSharing files with another Bluetooth device FTP To send or receive files using BluetoothSending Outlook data to another Bluetooth device OPP Add-On Devices Connecting PC Cards To insert or remove a PC Card Connecting External DevicesInserting a PC Card Connecting External Devices Replicator Series 2100 and N1050v External microphone connector pinkAudio recorder These jacks may damage the notebookTo use an external monitor Connecting an external monitorSwitching the display to the external monitor Adjusting monitor resolution and other settingsTo connect an Ieee 1394 device select models only Using dual display modeTransferring files through an infrared connection Using the infrared portTo connect an infrared device select models only Printing to an infrared printerTo use a port replicator select models only To dock to the port replicator To undock from the port replicator To install a RAM expansion module Installing Additional RAM MemoryBack of the notebook Series 2100 To remove a RAM expansion module Installing Additional RAM Memory To replace the hard disk drive Replacing the Hard Disk DriveTo replace the hard disk drive holder To prepare a new hard disk drive Troubleshooting and Maintenance If sound does not record Troubleshooting Your NotebookAudio problems If no sound is audibleIf a DVD plays erratically CD-ROM and DVD problemsIf you can’t boot from a CD or DVD If you get a Region Code error when playing a DVD movieDisplay problems If the hard disk makes a buzzing or whining noise Hard disk drive problemsIf an external display does not work If the notebook hard drive doesn’t spinIf the notebook gets abnormally hot Heat problemsInfrared problems If you have problems with infrared communicationsIf the TouchPad moves the pointer or cursor while you type Keyboard and pointing device problemsIf the pointer is difficult to control If the TouchPad doesn’t workIf a network connection responds slowly Local area network LAN problemsIf the built-in network adapter doesn’t connect to the LAN If you can’t log in to Netware serversModem problems Memory problemsIf the modem isn’t detected If the modem doesn’t dial or no dial tone is detectedIf the modem dials incorrectly If the modem dials but doesn’t connectIf the modem doesn’t fax If the modem causes an Error messageIf the modem dials but you can’t hear it If the modem connects, but transferred data is badPerformance problems PC Card Pcmcia problemsIf the notebook keeps beeping Power and battery problemsIf the notebook stops responding If the notebook turns off immediately after it turns onIf the Time Remaining for the battery is not correct If the battery doesn’t chargeIf the notebook has a short operating time Printing problems If the serial or parallel port is not working Serial, parallel, and USB problemsIf a serial mouse doesn’t work If a serial modem doesn’t work properlyStartup problems If you have problems with wireless 802.11 communication Wireless problemsIf your notebook cannot detect a certain Bluetooth device If your notebook cannot detect any Bluetooth devicesIf you can connect, but the network is slow To run the Bios Setup utility Configuring the NotebookMain Menu Setting Description DefaultSecurity Menu To change video memory settings using Bios Setup utility To replace a damaged QuickRestore System Recovery CD Reinstalling and Updating SoftwareReference Information Modem Reference Information Command ConexantModem Reference Conexant G ,h ,i G,h +MCR ECC Commands +FMR AT* CommandsCode Meaning Register Function Conexant Range/units DefaultPower Cords Safety InformationCountry or Region Rated Voltage and Current Laser Safety Battery SafetyMercury Safety LED SafetyExposure to Radio Frequency Radiation Connections to Peripheral Devices Regulatory InformationRegulatory Information Trade name CanadaDeclaration of Conformity U.S.A Responsible PartyEuropean Union Regulatory Information Japan Telecommunications Approval JapanConexant AMC20493-KT5 Data Fax Modem PTC 211/02/071 New ZealandPTC200 7.5.2 3 4 Ringer Sensitivity Russia InternationalEMC Index QuickRestore System Recovery USB

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