Troubleshooting
Modem Problems
If the Modem Seems Slow
■Excess static or noise on a line reduces the overall transmission speed of the modem connection. If necessary, contact your telephone company about fixing this type of problem.
■If you are dialing internationally, line noise is often a problem that is difficult or impossible to eliminate.
■If you have
■Eliminate extra connections in the line. If possible, connect directly to the wall jack.
■Try another telephone line, preferably one normally used for a fax machine or modem.
If the Modem Does Not Dial or No Dial Tone Is Detected
■Check all cables and connections.
■Connect a standard telephone to the phone line and make sure the line is working.
■Make sure someone else is not using the same phone line.
■Try another telephone line, preferably one normally used for a fax machine or modem.
■If you are in a foreign country, the dial tone may not be recognized by the modem. In Control Panel, open Phone and Modem Options. Try disabling the option that waits for a dial tone.
Reference Guide |