HP 1900-XL162, 1900-XL160, 1900-XL165 Troubleshooting Without Diagnostics, Before Replacing Parts

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Maintenance & Service Guide

Presario 1900 Series

Models: XL1, XL160, XL161, XL162, XL163, and XL165

Before You Begin

 

Specifications

 

Parts Catalog

 

 

 

 

 

Removal Sequence

 

Troubleshooting

 

Battery Operations

 

 

 

 

 

 

 

 

 

 

Product Description

 

Pin Assignments

 

Index

 

 

 

 

 

Troubleshooting

Troubleshooting Without Diagnostics

This section provides information about how to identify and correct some common hardware, memory, and software problems. It also explains several types of common messages that may be displayed on the screen. The following pages contain troubleshooting information on:

Audio

Memory

Battery/Battery gauge

PC Card

CD/DVD drive

Power

Diskette/Diskette drive

Printer

Display

Touch Pad

Hard drive

Keyboard/Numeric keypad

Hardware Installation

 

Since symptoms can appear to be similar, carefully match the symptoms of the computer malfunction against the problem description in the Troubleshooting tables to avoid a misdiagnosis.

WARNING: To avoid a potential shock hazard during troubleshooting procedures, disconnect all power sources before removing the keyboard cover or the display bezel.

Before Replacing Parts

Verify that cables are connected properly to the suspected defective parts.

Run Computer Setup after connecting external devices.

Verify that all required device drivers are installed.

Verify that all required changes have been made to the CONFIG.SYS file.

Verify that all required changes have been made to the AUTOEXEC.BAT file.

Verify that all printer drivers have been installed for each application.

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Contents Index Battery OperationsPin Assignments Before You Begin Table Of ContentsMaintenance & Service Guide Preface SymbolsSpecifications Specifications Devices System TimerSystem DMA System Memory Catalog System I/O AddressDisplay Information Hard Drives TFT DisplayCD ROM Drive DVD Drive Illustrated Parts Catalog Before You Begin Specifications Parts CatalogSystem Unit Illustrated Parts CatalogSystem Unit Boards Illustrated Parts CatalogSystem Unit Display Panel Assembly Documentation Software Mass Storage DevicesMiscellaneous Hardware Plastics Kit System Unit Description Spare Part Number Documentation and SoftwareQuickFind Part Number Suffix CD- ROM Product Description Model Compaq Discovery 1900 Series Portable ComputerModel XL160 XL161 Model XL162 XL163 & NewModels Features Models Features Controls Lights Models Features Controls Lights Status Panel Right Side Components Bottom Unit Left Side Top Wedge Components Right Side Wedge Components Product Description Port Replicator Connectors Components Power Management RearProduct Description Integrated 10/100BaseT Ethernet Port Replicator ConnectorsPort Replicator Components Full Off Main Power Off Mode Power Management SettingsHibernation Mode Rebooting After a LockupExternal VGA Monitor Connector Parallel ConnectorSerial Connector Keyboard/Mouse ConnectorSerial Number Removal and Replacement ProceduresGenerating Static Electrostatic DischargeTypical Electrostatic Voltages Removal and Replcement Procedures Plastic Parts Cables and ConnectorsCables Select the desired illustrationRemoving a Cable from Zif Connector Remove the wedge Preparing the Computer for DisassemblyElectrostatic Remove any PC CardsTo remove the battery pack, complete the following steps Removing the Battery PackRemoving Hard Drive Removal and Replacement ProceduresRemoving the Keyboard Return to Removal Replacement Procedures Removing the Memory Module Removing the Modem Removal and Replacement Procedures Removing the Heatspreader with Thermal Pad Removal and Replacement Procedures Remove the larger half of the heatspreader Free Removing the ProcessorWhich can be easily damaged, if not properly removed Prepare the computer for disassembly Remove the keyboard Removing Inch Display Panel AssemblyRemoving the 13.3 inch Display Panel Assembly Removal and Replacement Procedures Removal and Replacement Procedures Next Step Return to Removal Replacement Procedures Removing the Upper CPU Cover with Palmrest and TouchPad Remove two screws on the rear of the unit Replacement Procedures Removing the Hard Drive/Battery Charger Board Removing Converter Board Fan Assembly System Board Speaker DVD or CD Drive System Board Speaker Assembly DVD or CD Drive Removing the Fan AssemblyRemoving the System Board Speaker Assembly DVD or CD DriveNext Step Removing Display Panel Assembly Hinge Bracket Illustration not shown but is forthcoming DVD or CD Drive Removing the DVD or CD- ROM Drive Prepare the computer for disassembly Disassemble the wedgeRemoving the DVD or CD-ROM Drive Troubleshooting Preliminary Steps Run Compaq diagnosticsRunning Post Power-On Self-Test MessagesClearing Power-on Password System Memory Compaq Diagnostics Computer Checkup Test View System Information InspectShipping Preparation Contacting Compaq SupportProcessor Test Error Codes Diagnostic Error CodesBefore Replacing Parts Troubleshooting Without DiagnosticsSolving Power Problems Solving PC Card ProblemsSolving CD/DVD Drive Problems Solving Minor ProblemsSolving Audio Problems Solving Battery Pack and Battery Gauge ProblemsMinimizing the Energy Required Increasing Battery Pack Operating TimeConditioning a Battery Pack Disposing of a Used Battery Pack
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