HP 1230 manual Contacting Compaq Support, Shipping Preparation

Page 23

Maintenance & Service Guide

Presario 1200 Series

Models: 1230 and 1232

Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal & Replacement Procedures Specifications Pin Assignments Battery Pack Operations

Contacting Compaq Support

Obtain the following information before contacting Compaq Reseller Support:

Product name

Product serial number

Purchase date

Conditions under which the problem occurred

Any error messages that have occurred

Hardware configuration

Type of printer connected

Hardware/software being used

Printed result of Computer Checkup (TEST)

Printed copies of CONFIG.SYS and AUTOEXEC.BAT files, if possible

Shipping Preparation

To ship the computer, complete the following steps:

1.Back up the critical hard drive files. Ensure that backup tapes/diskette are not exposed to electrical or magnetic fields while stored in transit.

2.Turn off the computer and external devices.

3.Disconnect the external devices from their power sources, then from the computer.

IMPORTANT: Ensure that there is no diskette in the diskette drive and that there are no PC Cards in the PC slots.

4.Close the display and all exterior doors of the computer.

5.Pack the computer with sufficient packing material to protect it. Use the original packing box or similar packaging.

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Contents Maintenance & Service Guide Maintenance & Service Guide Preface SymbolsCompaq Presario Product DescriptionFollow the Preliminary Steps Run the Power-OnSelf-Test Post TroubleshootingIllustrated Parts Catalog Serial Number Location Removal and Replacement ProceduresSpecifications Connector Pin Assignments Battery Pack Operating Time Hard Drive Models and FeaturesProcessor Front of Unit Controls and LightsLeft Side Components Right Side Components Bottom of Unit Rear Connectors Power Management for Windows Operations Run Computer Checkup Preliminary StepsRunning Post Power-On Self Test PostClearing the Power-on Password View System Information Inspect Compaq DiagnosticsComputer Checkup Test Shipping Preparation Contacting Compaq SupportProcedures Diagnostic Error CodesBefore Replacing Parts Troubleshooting Without DiagnosticsSolving Minor Problems Solving Touch Pad/Pointing Device Problems Solving PC Card ProblemsSolving Power Problems Solving Printer ProblemsDescription Spare Part Number System UnitDescription Spare Part Number BoardsHPA Mass Storage Devices Description Quantity Miscellaneous Cables KitMiscellaneous Cables Kit Spare Part Number 330946-001 Modem Cables Spare Part Number DescriptionMiscellaneous Hardware and Plastics Kit Spare Part Number Miscellaneous Hardware and Plastics KitDescription Spare Part Number Miscellaneous PartsQuickFind Part Number Suffix Month Documentation and SoftwareGenerating Static Electrostatic DischargeService Considerations Plastic Parts Cables and ConnectorsCables Select the desired illustrationZIF Connectors Ribbon cable position for the 2.1-GB or 3.2 hard Drive Ribbon cable position for the CD drive Ribbon cable position for the diskette drive Back to Cables and Connectors Preparing the Computer for Disassembly Removing the Battery Pack Return to Removal Replacement Procedures Removing the Palmrest Cover with Touch Pad Prepare the computer for disassemblyMaintenance & Service Guide Removing the Heatspreader Removing the Keyboard Return to Removal Replacement Procedures Removing the Processor To replace the processor complete the following steps Removing the 3.2-GB or 2.1-GB Hard Drives Maintenance & Service Guide Reverse the previous procedures Removing the CD Drive Maintenance & Service Guide Presario 1200 Series Models 1230 Return to Removal Replacement Procedures Removing the Battery Charger Board Removing the Modem To replace the modem, reverse the previous procedures Removing the Display Panel Assembly Maintenance & Service Guide Maintenance & Service Guide Maintenance & Service Guide Return to Removal Replacement Procedures Removing the Upper CPU Cover Removing the Speaker Assembly Removing the Diskette Drive Return to Removal Replacement Procedures Removing the Fan Assembly Maintenance & Service Guide Removing the System Board Remove three standoffs from the system board Maintenance & Service Guide Remove three screws from the system board Return to Removal & Replacement Procedures Removing the Memory Module Return to Removal Replacement Procedures
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