Troubleshooting
you find a hardware problem
keyboard problems
The keyboard doesn’t work.
Make sure... | How |
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The keyboard cable is correctly connected and | Plug the cable into the correct connector on the |
the mouse driver is loaded. | back of the system. Ports are labelled for easy |
| matching. |
| Reboot the workstation to load the mouse |
| driver on startup. |
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|
The keyboard is free of debris. | Check all keys are at the same height, and |
| none are stuck down. |
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|
The keyboard itself is not defective. | Either replace the keyboard by a known |
| working unit or try the keyboard with another |
| system. |
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|
You are using the correct driver. Refer to your | Download the latest driver from: |
OS documentation. | www.hp.com/go/bizsupport |
|
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You are using the latest firmware. | Download the latest firmware from: |
| www.hp.com/go/bizsupport |
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Getting Started Guide |