HP mt40 Mobile manual HP Velocity troubleshooting, VDI connectivity issue

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HP Velocity troubleshooting

This section provides decision trees for troubleshooting the following issues:

•VDI connectivity issue

•Non-VDI connectivity issue

•HP Velocity-protected flows not established

•Quality of Experience - packet-loss issue

•Quality of Experience - latency issue

•Troubleshooting procedures

VDI connectivity issue

VDI connectivity issue

 

 

 

Unable to connect

Disable HP

Connectivity restored

 

 

 

 

 

 

 

 

 

 

Velocity. Try to

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

connect again.

 

 

 

 

 

 

Still unable

 

Reboot

 

 

 

 

Enable

 

 

 

to connect

 

 

 

Unable to

HP Velocity.

Connection

 

HP thin client.

 

 

 

 

 

 

 

connect

Try connecting to a

successful

 

 

 

 

 

 

 

 

 

 

 

 

Try to connect

 

 

 

 

 

 

 

 

 

virtual dekstop on a

 

 

 

 

 

 

again.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

different server.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

It is not an HP

 

 

 

Connectivity

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Velocity issue.

 

 

 

 

 

 

 

 

 

 

 

‡ Check the original traffic path

Enable HP Velocity.

 

 

 

restored

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

for a security server or firewall.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

‡ Disable HP Velocity on

 

 

 

 

 

 

 

Unable to

 

 

Connection

 

the HP thin client to restore

 

 

 

Re-enable HP

 

Reboot

 

connectivity.

 

 

 

Velocity. Try to

 

connect

HP thin client.

successful

 

‡ Call HP support or open a

 

 

 

connect again.

 

 

 

Try to connect

 

 

 

 

ticket.

 

 

 

 

 

 

 

 

 

again.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

‡Check the original traffic path for a security server or firewall.

‡Disable HP Velocity on the HP thin client to restore connectivity.

‡Open a ticket.

Solved!

HP Velocity FAQ and Troubleshooting Guide

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Contents HP Velocity FAQ and Troubleshooting Page Contents HP Velocity troubleshooting Purpose Intended audienceDocument styles and conventions Start EditFor more information HP Velocity FAQ GeneralDoes HP Velocity introduce latency? What is HP Velocity’s impact on available bandwidth?What is an HP Velocity-protected flow? What is an HP Velocity-monitored flow? What is the maximum number of supported HP Velocity flows?What is the purpose of policy filters? What is the LiveQ Packet Loss Protection Optimizer?What is the LiveWiFi Optimizer? What is the Target Loss Rate TLR?What is Burst Loss Protection BLP? How does HP Velocity provide congestion avoidance?Installation and deployment Where should HP Velocity be installed? Requirement Server OS Virtual desktop OSWhat configurations must be applied to HP Velocity? How is HP Velocity managed? Icon on Color Mode Description Windows LinuxManagement How are Group Policy settings applied? Protected flows What are the account privileges for HP Velocity?All HP Velocity data flows are blocked Traffic between HP Velocity servers is only monitoredDisabled LiveQoS Ndis 6 Filter Driver Disabled LiveQoS Ndis 6 Filter Driver HP Velocity troubleshooting VDI connectivity issueNon-VDI connectivity issue Non-VDI connectivity issueHP Velocity-protected flows not established HP Velocity protected flows not establishedQuality of Experience packet-loss issue Quality of Experience issueQuality of Experience latency issue Troubleshooting procedures To disable HP Velocity on WindowsTo disable HP Velocity on Linux Select Control Panel Select Setup NetworkTo enable HP Velocity on Windows Enabling HP VelocityDisplaying loss without Velocity Displaying loss with VelocitySelect Management Click Network Statistics Select Management Click Network MonitorDisplaying latency mitigation configuration Select Management Click ConfigurationDisplaying Target Loss Rate Displaying flow informationAdding an IP address to the policy filter blacklist To add an IP address to the policy filter blacklistAdding a port to the transparent policy filter Validating HP Velocity deploymentTo add a port to the transparent filter To validate the version of HP VelocityGenerating the HP Velocity Configuration Report To generate the HP Velocity Configuration ReportSelect Export Current Configuration To File Checking the traffic path for a security server or firewall
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mt40 Mobile specifications

The HP mt40 Mobile is a sleek and powerful laptop designed specifically for the rigorous demands of professionals who require portability without compromising on performance. This device is particularly suited for business users, offering a blend of advanced technology and user-friendly features that make it an excellent choice for on-the-go productivity.

One of the main features of the HP mt40 Mobile is its lightweight design, weighing approximately 3.5 pounds, which makes it easy to carry throughout the day. The laptop boasts a durable chassis that can withstand the rigors of daily travel, providing reliability for professionals who need a device that can keep up with their busy lifestyles.

Equipped with the latest AMD Ryzen processors, the mt40 delivers exceptional performance, enabling users to run demanding applications and multitask effortlessly. The integrated graphics ensure smooth visual performance, making it suitable for tasks ranging from document processing to light video editing. With up to 16GB of DDR4 RAM, users can enjoy improved responsiveness and the ability to handle multiple applications simultaneously without lag.

The HP mt40 Mobile features a Full HD display that offers vivid colors and sharp details, crucial for presentations and work-intensive tasks. With an anti-glare coating, users can work comfortably in various lighting conditions, reducing eye strain during long hours of use. The addition of touch screen capabilities on certain models enhances interactivity, allowing users to navigate easily and intuitively.

Connectivity is a priority in the HP mt40, which includes a range of ports, such as USB Type-C, USB 3.1, HDMI, and a headphone/microphone combo jack. This variety allows users to connect to various peripherals, external displays, and networks effortlessly. The laptop also supports Wi-Fi 6, ensuring fast and reliable wireless internet connectivity that is essential for remote work and collaboration.

Security features are paramount in the HP mt40 Mobile, with options such as a fingerprint reader and a Trusted Platform Module (TPM) 2.0 chip. These technologies provide robust protection for sensitive data, ensuring that users can work with peace of mind. The device also includes HP's innovative software solutions, such as HP Sure Start, which helps maintain the integrity of the BIOS against attacks.

In summary, the HP mt40 Mobile combines portability, performance, and advanced security features, making it an excellent choice for professionals seeking a reliable and efficient device for their mobile computing needs. With its powerful specifications and robust design, the mt40 Mobile stands out in the competitive landscape of business laptops, delivering the functionality and reliability that modern users demand.
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