HP Velocity troubleshooting | Quality of Experience - |
Quality of Experience - packet-loss issue
Quality of Experience issue
Verify the topology to determine which device is at the far end of the HP Velocity protected flow.
HP Velocity helps when there is network loss.
Check the HP thin client
and server system resources (CPU, RAM, etc).
The quality issue could be due to low bandwidth on the link, or high latency.
The application may require an even higher network quality.
| Is the |
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| Yes they are | Are HP |
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| protected |
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| Follow the HP Velocity |
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flow to the |
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| Velocity | protected |
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| protected flows not |
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| expected |
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| flows being |
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| established decision tree. |
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| destination? |
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| created? |
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| Yes, but they are |
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| in monitored mode |
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| Is the |
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No | Is there | Yes |
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| HP Velocity | Yes | |||||||||||||
| network loss? |
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| protected flow to the | |||||||||||||
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| address? |
| Verify that HP Velocity is in Protect | ||||||||||
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| corrected |
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| loss show |
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| improvement? |
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| stream limit on the client or server? | ||||||||||
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| Verify that the connection is between | ||||||
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| an HP Velocity client and server. | ||||||
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No | Is corrected |
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loss close to the |
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| or | 0%? |
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| Verify the topology to determine |
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| Yes |
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| which device is at the far end of |
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| the HP Velocity session. |
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HP Velocity is working and |
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improving the network quality. |
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|
Look for other causes such as |
| Check for available bandwidth. |
insufficient CPU or memory. |
| |
| If there is sufficient bandwidth, | |
The quality issues could be due to |
| |
| try enabling Burst Loss | |
low bandwidth on the link or high |
| |
| Protection (BLP). | |
latency. |
| |
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HP Velocity FAQ and Troubleshooting Guide | 23 |