HP mt40 Mobile manual Quality of Experience latency issue

HP Velocity troubleshooting Quality of Experience - latency issue

Quality of Experience - latency issue

HP Velocity supports only RDP, RGS, and ICA protocols.

				Latency issue
	Is an
				Are HP
No	RDP, RGS,		Yes		No
				Velocity protected
	or ICA protocol
				flows being
	in use?
				created?
		Yes

Follow the HP Velocity Protected Flows not Established decision tree.

Follow the Quality of Experience decision tree.

	Does	Does the		‡ Enable LiveTCP and verify the
		server/sender
No	the endpoint Yes		No	port number.
		have LiveTCP
	have high			‡ Install HP Velocity Server-Side
		enabled for the
	latency?			version 2.0.
		protocol in
		use?
		Yes

Configure a lower latency threshold.

	Is LiveTCP				Does the
No			Management			Yes			Follow the Quality of
	configured with the Yes		Application show
									Experience decision tree.
	correct latency			a protected
	threshold?				LiveTCP
					flow?
				No
					Does		‡ The amount of latency present
		No	LiveTCP show			Yes		is below the configured latency
HP Velocity version 1.6								threshold.
			an	Inspecting flow
is not installed on the client.							‡ Follow the Quality of
			for LiveTCP?
								Experience decision tree.

HP Velocity FAQ and Troubleshooting Guide 24