Was the ETB in the ?up? position (see picture) when the door opened?
Please capture any other customer comments with respect to the discovery tape.
•When did this occur? (Select 1)
oRight out of box? (the first time the customer removed the toner cartridge, could they
get it out, or put it in?) Describe the customer?s comments.
oDid the customer see an error on the control panel? Right out of box, or after printing
XX pages? Document the number of pages, the error, and customer comments.
oAfter inserting a toner cartridge after printing XX pages? (did customer feel anything odd compared to the insertion of the other toner cartridges?) Document the number
of pages and the customers comments.
oAfter removing a toner cartridge after printing XX pages?(did customer feel anything odd compared to the insertion of the other toner cartridges?)
oOther??? (Please describe)
•Were there other signs of damage to the printer?
•Was the contact spring caught on the sheet metal (see picture above)? (Yes/No)
•Is there damage to the right hand side of the toner cartridge? Please describe/ take a picture of the damage.
•Check to see if there is any damage to the white plastic part for the cartridge that has the lock broken (see picture).