HP 2100, 1100 manual Basic Troubleshooting Steps

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Troubleshooting

The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, follow the basic troubleshooting steps shown below.

Check the customer’s description of the problem and any supporting information.

Check for customer abuse.

Try to duplicate the customer’s problem.

Troubleshoot the problem using:

-Diagnostic tools.

-Troubleshooting suggestions.

Verify the repair by testing the functionality of the complete unit.

Figure 3-1. Basic Troubleshooting Steps

3-2

Troubleshooting and Diagnostics

Service Manual

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Contents Technology Code KE Hewlett-Packard Company Contents Figures Tables Introduction Source Address or Number CommentsGO HP Pavilion ze5200 Notebook PC Pavilion ze4200 Notebook PC DC713A ABD DC710A ABEDC710A ABH DC711A ABEPavilion ze4100 Notebook PC Compaq Evo Notebook N1050v Series Compaq Presario 2500 Series Mobile PC Compaq Evo Notebook N1010v SeriesDC731A ABF DC730A ABFDC731A ABB DC731A ABECompaq Presario 2100 Series Mobile PC DC738A AKL DC735A ABCDC735A ABL DC738A ACJDC743A ABZ DC742A UUGDC743A ABB DC743A ABVDC808A ABH DC806A ABHDC806A UUG DC808A ABECompaq Presario 1100 Series Mobile PC ABZABD Product Comparisons Compaq Presario Processor Compaq Evo Notebook N1010v Compaq Presario ProcessorFront View FeaturesBack View Bottom View Activating Power Modes OperationTurning the Notebook On and Off Checking the Status of the Notebook Main Status Lights front of notebookKeyboard Status Lights Using Fn Hot Keys Fn Hot KeysHot Key Effect Resetting the Notebook Resetting the NotebookSpecifications SpecificationsHP Pavilion ze5200, ze4200, ze4100, Compaq Evo N1050v PowerCompaq Evo Notebook N1010v and Presario Mass StorageInput/Output Wireless LANSecurity Features ModemAccessories Power Options PC CardsDocking Internal Design Replaceable Module DiagramFunctional Structure Description Removal Cross-Reference Removal and ReplacementRequired Equipment Recommended Screw Torque ValuesScrew Thread Size Torque cm-kgf Torque in-lbf Disassembly Flow Disassembly FlowchartRemoval Procedure Removing the BatteryRemoving a Sdram Module Removing an Sdram Module Reassembly NotesRemoving the Mini-PCI Card Reassembly Notes Removing the Wireless LAN Mini-PCI CardRemoving the Hard Disk Drive Removing the Hard Disk DriveRemoving the Hard Disk Drive Tray Recovering the Factory SoftwareReplacing Small Parts User-Replaceable Replacing Small PartsRemoving the Keyboard Cover Removing the Keyboard Cover Reassembly Note Removing the Speaker Assembly Removing the Speaker AssemblyRemoving the Keyboard Removing the Keyboard 10. Removing the Switchboard PCA Reassembly Note Removing the Switchboard PCA11. Removing the CD/DVD Drive Removing the CD/DVD DriveAuthorized Service Providers Only Removing the Display Assembly12. Removing the Display Assembly Reassembly Notes Removing the Top Case 13. Removing the Top Case Removing the Floppy Drive 14. Removing the Floppy Drive Reassembly Notes Removing the Infrared I/R PCA 15. Removing the I/R PCA 16. Removing the Heatsink with Fan Removing the Heatsink with FanReassembly Notes Removing the CPU Module 17. Removing the CPU Module Reassembly Notes Removing the Motherboard 18. Removing the Motherboard Reassembly Procedure Wireless Models OnlyPage Replacing Components on a Bottom Case Installing a New Serial Number Label21. Removing a Pcmcia Door 20. Replacing the Antennas Replacing a Pcmcia DoorUsing e-DiagTools for Windows Repairing the Bios IC22. Boot-Block Jumper Using a Bios Floppy DiskRemoving Components Removing Other ComponentsPCA, switchboard Component Removal Procedure Additional Steps Guide, HDDPanel, wireless Antennas wirelessASP Support by Authorized Service ProvidersASP Support Options Serial Number Label ASP Support StatusBasic Troubleshooting Steps TroubleshootingChecking for Customer Abuse Troubleshooting the ProblemVerifying the Repair Scope of Diagnostic Tools Suggestions for TroubleshootingStartup Troubleshooting SuggestionsSupport and provide proof Troubleshooting and Diagnostics Standby/resume Dark display, no Use Recovery CDs to Some or all keys do Check settings in Control Keyboard Sdram Modem Infrared One-Touch button Problems MotherboardMiscellaneous Accessories Running e-Diagtools Diagnostic ToolsDiagtools Diagnostic Program Updating e-DiagtoolsInterpreting the Results Power-On Self-TestBeep Codes Post Description Post Terminal-Error Beep CodesDisplay Bios copyright notice Clear parity checkers Message Description Post Messages02F4 Eisa Cmos not writeable Sycard PCCtest 450/460 PC Card Optional Sycard PCCtest CommandsWindows Management Instrumentation WMI Bios Setup UtilityBios Setup Menus and Parameters Main Menu Description DefaultSystem Devices Menu Description Default CD/DVD Updating the Notebook’s BiosSecurity Menu Description Default Boot Menu Description DefaultReplaceable Parts Exploded View Replaceable Parts SPS-KEYBOARD-CZ SPS-KEYBOARD-ARSPS-KEYBOARD-BEL SPS-KEYBOARD-BRSPS-KEYBOARD-SWI SPS-KEYBOARD-RUSPS-KEYBOARD-SK SPS-KEYBOARD-SWESPS-PROC P4 2.2GHZ SPS-FAN 3F SmallSPS-DOOR Pcmcia SPS-PROC P4 2.4GHZSPS-DRV CD-RW SPS-BD System DFSPS-BD System FF SPS-DVD+RWPavilion Ze4200 Evo Pavilion Part ExchangeDescription Number Part Number F5771J F5761H Repl SPS-DRV HD 60 G SPS-DRV HD 80 GSPS-CABLE KIT 3F SPS-BD IR 3F SPS Panel IR 3F W/IRButton SPS Panel IR 3F W/IR BTNDescription Number F5771J Repl Accessory Replaceable PartsN1010v Exchange Pavilion PartDescription Number F5771J H5761H Repl Part Number ReferenceSPS-CORD AC PWR WIRE-PRCSPS-LABEL Name SET SPS-CORD AC PWR 2 WIRE-ITSPS-CORD AC PWR 2 WIRE-KO SPS-BD Switch W/CABLE 1F CPQSPS-BD Inverter SPS-COVER Keyboard EVOSPS-COVER, Keyboard Speakers CPQ SPS-COVER MEM/MINI PC 3FSPS-HEATSINK 3F W/2 Fans SPS-COVER Dskt DRV Blank SPS Panel IR 3F W/IR ButtonSPS Panel IR 3F W/IR & W/O BTN SPS-BD Audio Control 3FF4640-60913 Keybd, French F4640-60914 Simple Port Replicator hp/compaq Pavilion Part 2500 Reference Information Password Removal PolicyHewlett-Packard Display Quality Statement Mechanical Imperfections LCD GuidelinesService Notes and Obsolete Parts Part Number 319733-001
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2100, 1100 specifications

The HP 1100 and 1100A are pivotal laser printers developed by Hewlett-Packard in the early 1990s, marking significant advancements in printing technology of their time. Since their introduction, these models have garnered a reputation for reliability and efficiency, making them a staple in many offices.

One of the standout features of the HP 1100 series is its fast printing speed. The printers can produce up to 12 pages per minute, which was an impressive feat at the time of their release. This speed significantly reduced waiting times, allowing users to handle large-volume printing jobs with ease. Furthermore, the printers support a variety of media types, including letterhead, envelopes, and labels, enhancing versatility in print applications.

The HP 1100 and 1100A utilize laser technology, which ensures sharp and high-quality prints. The printers have a native resolution of 600 x 600 dots per inch (DPI), enabling crisp text and detailed graphics. This high-resolution output made the models particularly favored for producing professional documents and presentations.

Another key characteristic is the generous memory capacity. The HP 1100 typically comes with 2 MB of standard RAM, which is expandable, allowing for improved performance in handling complex print jobs. Users can adjust the memory according to their requirements, resulting in better efficiency, particularly in environments that demand high-volume printing.

The HP 1100 series also showcases a straightforward and user-friendly operation. The built-in control panel simplifies the printing process, allowing users to manage jobs intuitively. Additionally, with the inclusion of parallel and later USB connectivity options, integration with various computer systems was seamless, ensuring compatibility with existing office infrastructure.

Energy efficiency is another aspect worth noting, as the printers are designed to consume minimal power when idle, aligning with the growing demand for eco-friendly solutions.

Overall, the HP 1100 and 1100A stand out for their robust construction, high-speed performance, exceptional print quality, and user-friendly features, making them a trusted choice for small to medium-sized businesses in need of dependable printing solutions. Their impact on the printing landscape during the 1990s continues to be felt today, as they paved the way for subsequent generations of laser printers.