Checking for Customer Abuse, Troubleshooting the Problem

Checking for Customer Abuse

Some notebooks might appear to have been damaged by customer abuse. Use these guidelines to help determine if this is the case:

•If the shipping box is seriously damaged, customer abuse cannot be declared.

•If the damage could have a cause other than customer abuse, customer abuse cannot be declared.

•If the notebook shows any of the following, customer abuse is declared:

!Missing parts.

!Broken plastic parts.

!Parts not original to the notebook.

!Damaged or missing keys on the keyboard.

Table 3-3lists additional criteria for determining customer abuse to specific parts of the notebook.

Important

Parts damaged by customer abuse are not covered by the warranty.

Troubleshooting the Problem

Record pertinent information about the notebook:

•Model and serial number.

•Operating system and version.

•Software version (stored in hidden file c:\version.inf).

•BIOS version.

•Accessories and peripherals used.

Analyze the problem:

•Observe Symptoms. Using the customer’s information, try to duplicate the problem. Determine how the problem differs from proper behavior. Also, note the functions that do work properly.

•Separate Problems. If there are multiple symptoms, separate them into distinct problems.

•Consider Causes. Keep in mind possible causes for each problem. Use the diagnostic tools and troubleshooting suggestions to help find possible causes.

!The e-Diagtools diagnostic program tests most of the notebook’s components using automatic and interactive tests, and is your primary troubleshooting tool. Other tools include the power-on self-test, WMI/Toptools (if installed), the BIOS Setup utility, and the Sycard PCCtest. Table 3-2on page 3-5shows how you can use these tools to isolate the cause of the notebook’s problem.

!The troubleshooting suggestions on page 3-6include general suggestions for repairing notebooks that show specific failure symptoms.

Service Manual

Troubleshooting and Diagnostics

3-3

2100, 1100 specifications

The HP 1100 and 1100A are pivotal laser printers developed by Hewlett-Packard in the early 1990s, marking significant advancements in printing technology of their time. Since their introduction, these models have garnered a reputation for reliability and efficiency, making them a staple in many offices.

One of the standout features of the HP 1100 series is its fast printing speed. The printers can produce up to 12 pages per minute, which was an impressive feat at the time of their release. This speed significantly reduced waiting times, allowing users to handle large-volume printing jobs with ease. Furthermore, the printers support a variety of media types, including letterhead, envelopes, and labels, enhancing versatility in print applications.

The HP 1100 and 1100A utilize laser technology, which ensures sharp and high-quality prints. The printers have a native resolution of 600 x 600 dots per inch (DPI), enabling crisp text and detailed graphics. This high-resolution output made the models particularly favored for producing professional documents and presentations.

Another key characteristic is the generous memory capacity. The HP 1100 typically comes with 2 MB of standard RAM, which is expandable, allowing for improved performance in handling complex print jobs. Users can adjust the memory according to their requirements, resulting in better efficiency, particularly in environments that demand high-volume printing.

The HP 1100 series also showcases a straightforward and user-friendly operation. The built-in control panel simplifies the printing process, allowing users to manage jobs intuitively. Additionally, with the inclusion of parallel and later USB connectivity options, integration with various computer systems was seamless, ensuring compatibility with existing office infrastructure.

Energy efficiency is another aspect worth noting, as the printers are designed to consume minimal power when idle, aligning with the growing demand for eco-friendly solutions.

Overall, the HP 1100 and 1100A stand out for their robust construction, high-speed performance, exceptional print quality, and user-friendly features, making them a trusted choice for small to medium-sized businesses in need of dependable printing solutions. Their impact on the printing landscape during the 1990s continues to be felt today, as they paved the way for subsequent generations of laser printers.