HP DV6-3225DX manual Computer does not detect the CD, DVD, or BD drive

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3.Remove the disc from the tray by gently pressing down on the spindle while lifting the outer edges of the disc (3). Hold the disc by the edges and avoid touching the flat surfaces.

NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it.

4.Close the disc tray, and then place the disc in a protective case.

The computer does not detect the CD, DVD, or BD drive

If Windows does not detect an installed device, the device driver software might be missing or corrupted. If you suspect that the optical drive is not being detected, verify that the optical drive is listed in the Device Manager utility by:

1.Removing any discs from the optical drive.

2.Selecting Start > Control Panel > System and Security.

3.In the System area, clicking Device Manager.

4.In the Device Manager window, clicking the arrow next to DVD/CD-ROM drives to expand the list to show all of the installed drives.

5.Right-clicking the optical device listing to perform the following tasks:

●Update the driver software

●Disable

●Uninstall

92 Chapter 11 Troubleshooting

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Contents Page Product notice Safety warning notice Iv Safety warning notice Table of contents Page Select Start Control Panel System and Security FeaturesIdentifying hardware Top components Select Mouse settingsComponents TouchPadTouchPad buttons Description FunctionLights Buttons and Fingerprint Reader select models only OptionsKeys Esc keyFront components Right-side componentsLeft-side components Bottom components Display components Wireless antennas select models only Additional hardware components Labels Wireless, local area network, and modem Using wireless devicesUsing the wireless key Identifying wireless and network status iconsUsing the wireless controls Click Properties Using HP Wireless AssistantUsing operating system controls Using a Wlan Setting up a WlanProtecting your Wlan Connecting to a Wlan Roaming to another networkUsing Bluetooth wireless devices select models only Bluetooth and Internet Connection Sharing ICSConnecting to a local area network Using the TouchPad Using pointing devicesSetting pointing device preferences Pointing devices and keyboardScrolling Using TouchPad gesturesTurning the TouchPad on and off Pinching RotatingUsing the touchscreen select models only Calibrating the touchscreenPerforming actions on the touchscreen Performing clicksSetting touchscreen preferences Using the action keysConnecting an external mouse Prt sc Using the hotkeys Cleaning the TouchPad and keyboard Multimedia features MultimediaSee Regulatory, Safety and Environmental Notices Identifying your multimedia componentsAdjusting the volume Using the media activity keys Installing multimedia software from a disc Using HP MediaSmart softwareUsing other preinstalled multimedia software Multimedia softwareAudio Connecting external audio devicesSelect Start All Programs Accessories Sound Recorder Checking your audio functionsConnecting an external monitor or projector VideoConnecting an Hdmi device Configuring audio for Hdmi select models onlyWebcam Click Playback devicesUsing power-saving states Power managementSetting power options Initiating and exiting SleepInitiating and exiting Hibernation Using the battery meterUsing power plans Click Customize notification iconsSelecting a different power plan Setting password protection on wakeupViewing the current power plan Customizing power plansUsing external AC power Connecting the AC adapter Using Battery Check Using battery powerFinding battery information in Help and Support Displaying the remaining battery chargeInserting or removing the battery Charging a battery Maximizing battery discharge timeResolving a low battery level Managing low battery levelsIdentifying low battery levels Calibrating a battery Click Change advanced power settingsSelect Start Control Panel System and Security Power Options Disposing of a used battery Conserving battery powerStoring a battery Replacing the batteryClick Shut down Switching between graphics modes select models onlyShutting down the computer Page Drives Handling drivesOptical drive Identifying the installed optical driveUsing optical discs Select Start ComputerSelecting the right disc CDs, DVDs, and BDs Playing a CD, DVD, or BD Blu-ray discs BDSelect Start Default Programs Change AutoPlay settings Configuring AutoPlayChanging DVD region settings Copying a CD or DVD Select Start All Programs CyberLink DVD Suites Power2GoObserving the copyright warning Creating burning a CD or DVD Removing a CD, DVD, or BD Using external drives Improving hard drive performance Using Disk DefragmenterUsing Disk Cleanup Identifying HP ProtectSmart Hard Drive Protection status Using HP ProtectSmart Hard Drive ProtectionManaging power with a parked hard drive Using HP ProtectSmart Hard Drive Protection software Replacing a drive in the primary hard drive bay Page Page External devices Using a USB deviceConnecting a USB device Using an eSATA device Removing a USB deviceConnecting an eSATA device Removing an eSATA device Inserting a digital card Using Digital Media Slot cardsExternal media cards Removing a digital card Memory modules Page Page Page Security Protecting the computerUsing passwords Setting passwords in WindowsSetting passwords in Setup Utility Administrator passwordPower-on password Managing an administrator passwordManaging a power-on password Using antivirus software Using firewall softwareInstalling critical security updates Installing an optional security cableUsing the fingerprint reader select models only Locating the Fingerprint ReaderRegistering fingerprints Using your registered fingerprint to log on to Windows Troubleshooting Cannot connect to a WlanCurrent network security codes are unavailable Cannot connect to a preferred networkNetwork icon is not displayed Cannot connect to the wireless router Wlan connection is very weakComputer does not detect the CD, DVD, or BD drive Selecting Start Control Panel System and SecuritySelecting Advanced Settings Monitor tab CD, DVD, or BD does not playCD, DVD, or BD does not play automatically Click Start Default Programs Change AutoPlay SettingsSelect Advanced Settings Monitor tab DVD or BD movie stops, skips, or plays erraticallyObtaining the latest HP device drivers Obtaining the latest Windows device drivers Index USBIcons Maintenance