HP DV6-3225DX manual Cannot connect to a preferred network, Network icon is not displayed

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Cannot connect to a preferred network

Windows automatically repairs a corrupted WLAN connection:

●If there is a Network icon in the notification area, right-click the icon, and then click Troubleshoot problems.

Windows resets your network device and attempts to reconnect to one of the preferred networks.

●If there is no Network icon in the notification area:

1.Select Start > Control Panel > Network and Internet > Network and Sharing Center.

2.Click Troubleshoot problems and select the network you want to repair.

Network icon is not displayed

If the network icon is not displayed in the notification area after configuring the WLAN, the software driver is either missing or corrupted. A Windows “Device not Found” error message might appear. Reinstall the driver.

Get the latest version of the WLAN device software and drivers for the computer from the HP website at http://www.hp.com. If the WLAN device was purchased separately, consult the manufacturer's website for the latest software.

For the latest version of the WLAN device software:

1.Open a Web browser and go to http://www.hp.com/support.

2.Select your country or region.

3.Click the option for software and driver downloads.

4.Type the computer model number in the search box.

5.Press the enter key, and then follow the on-screen instructions.

NOTE: If the WLAN device was purchased separately, consult the manufacturer's website for the latest software.

Current network security codes are unavailable

If prompted for a network key or a name (SSID) when connecting to a WLAN, the network is protected by security. Enter the current codes to make a connection on a secure network. The SSID and network key are alphanumeric codes that are entered to identify the computer to the network. To find the codes:

●For a network connected to your personal wireless router, review the router user guide for instructions on setting up the same codes on both the router and the WLAN device.

●For a private network, such as a network in an office or at a public Internet chat room, contact the network administrator to obtain the codes, and then enter the codes when prompted.

Some networks change the SSID or network keys used in their routers or access points on a regular basis to improve security. Change the corresponding code in the computer accordingly.

90 Chapter 11 Troubleshooting

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Contents Page Product notice Safety warning notice Iv Safety warning notice Table of contents Page Features Identifying hardwareSelect Start Control Panel System and Security Select Mouse settings ComponentsTop components TouchPadTouchPad buttons Description FunctionLights Buttons and Fingerprint Reader select models only OptionsKeys Esc keyFront components Right-side componentsLeft-side components Bottom components Display components Wireless antennas select models only Additional hardware components Labels Wireless, local area network, and modem Using wireless devicesIdentifying wireless and network status icons Using the wireless controlsUsing the wireless key Using HP Wireless Assistant Using operating system controlsClick Properties Using a Wlan Setting up a WlanProtecting your Wlan Connecting to a Wlan Roaming to another networkUsing Bluetooth wireless devices select models only Bluetooth and Internet Connection Sharing ICSConnecting to a local area network Using pointing devices Setting pointing device preferencesUsing the TouchPad Pointing devices and keyboardUsing TouchPad gestures Turning the TouchPad on and offScrolling Pinching RotatingUsing the touchscreen select models only Calibrating the touchscreenPerforming actions on the touchscreen Performing clicksUsing the action keys Connecting an external mouseSetting touchscreen preferences Prt sc Using the hotkeys Cleaning the TouchPad and keyboard Multimedia features MultimediaSee Regulatory, Safety and Environmental Notices Identifying your multimedia componentsAdjusting the volume Using the media activity keys Using HP MediaSmart software Using other preinstalled multimedia softwareInstalling multimedia software from a disc Multimedia softwareConnecting external audio devices Select Start All Programs Accessories Sound RecorderAudio Checking your audio functionsConnecting an external monitor or projector VideoConnecting an Hdmi device Configuring audio for Hdmi select models onlyWebcam Click Playback devicesPower management Setting power optionsUsing power-saving states Initiating and exiting SleepUsing the battery meter Using power plansInitiating and exiting Hibernation Click Customize notification iconsSetting password protection on wakeup Viewing the current power planSelecting a different power plan Customizing power plansUsing external AC power Connecting the AC adapter Using battery power Finding battery information in Help and SupportUsing Battery Check Displaying the remaining battery chargeInserting or removing the battery Charging a battery Maximizing battery discharge timeManaging low battery levels Identifying low battery levelsResolving a low battery level Calibrating a battery Click Change advanced power settingsSelect Start Control Panel System and Security Power Options Conserving battery power Storing a batteryDisposing of a used battery Replacing the batterySwitching between graphics modes select models only Shutting down the computerClick Shut down Page Drives Handling drivesIdentifying the installed optical drive Using optical discsOptical drive Select Start ComputerSelecting the right disc CDs, DVDs, and BDs Playing a CD, DVD, or BD Blu-ray discs BDConfiguring AutoPlay Changing DVD region settingsSelect Start Default Programs Change AutoPlay settings Select Start All Programs CyberLink DVD Suites Power2Go Observing the copyright warningCopying a CD or DVD Creating burning a CD or DVD Removing a CD, DVD, or BD Using external drives Using Disk Defragmenter Using Disk CleanupImproving hard drive performance Using HP ProtectSmart Hard Drive Protection Managing power with a parked hard driveIdentifying HP ProtectSmart Hard Drive Protection status Using HP ProtectSmart Hard Drive Protection software Replacing a drive in the primary hard drive bay Page Page Using a USB device Connecting a USB deviceExternal devices Using an eSATA device Removing a USB deviceConnecting an eSATA device Removing an eSATA device Using Digital Media Slot cards External media cardsInserting a digital card Removing a digital card Memory modules Page Page Page Security Protecting the computerUsing passwords Setting passwords in WindowsSetting passwords in Setup Utility Administrator passwordPower-on password Managing an administrator passwordManaging a power-on password Using antivirus software Using firewall softwareInstalling critical security updates Installing an optional security cableUsing the fingerprint reader select models only Locating the Fingerprint ReaderRegistering fingerprints Using your registered fingerprint to log on to Windows Troubleshooting Cannot connect to a WlanCannot connect to a preferred network Network icon is not displayedCurrent network security codes are unavailable Cannot connect to the wireless router Wlan connection is very weakComputer does not detect the CD, DVD, or BD drive Selecting Start Control Panel System and SecuritySelecting Advanced Settings Monitor tab CD, DVD, or BD does not playClick Start Default Programs Change AutoPlay Settings Select Advanced Settings Monitor tabCD, DVD, or BD does not play automatically DVD or BD movie stops, skips, or plays erraticallyObtaining the latest HP device drivers Obtaining the latest Windows device drivers Index USBIcons Maintenance
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