Pitney Bowes Troubleshoot Printing and Postage Issues with Machines

Models: DM125

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11 • Troubleshooting

Printing Problems

 

 

 

 

Symptom

Cause

Solution

Machine won't

Machine is in

This mode disables printing. Press

print

seal-only mode

Home to return to Home screen and

 

 

resume printing.

Meter Stamp is

Ink cartridge

Replace ink cartridge. See the

incomplete or

needs replacing

instructions in Chapter 10, Mainte-

streaked; poor

 

nance.

print quality

 

 

Print nozzles

Perform a print purge in an effort to

 

 

clogged

fix the printing problem (see proce-

 

 

dure below)

"Waste Tank

Waste ink tank

Call Pitney Bowes (see page v). You

Full!" message

is full

will not be able to print postage in

 

 

this condition.

"Waste Tank -

Waste ink tank is

Call Pitney Bowes (see page v). You

Tank is nearly

nearly full

will be able to print postage in this

full" message

 

condition, but only for a limited time.

Print Purge Procedure

1.Press Options.

2.Press Page Down twice.

3.Select "Advanced Features".

4.Select "Maintenance mode".

5.Select "Printer maintenance".

6.Select "Purge".

7.You have a choice of four purges to use. Normally selecting "Purge A" is sufficient to purge the system, unless directed by a Pitney Bowes agent to do otherwise.

PURGE

◄Purge A

◄Purge B

◄Purge C

8.The system executes a purge. This may take a few moments. When finished, you return to the Purge screen.

9.Press Clear (back arrow key) five times to return to the Home screen.

iNOTE: If printer maintenance fails to correct the problem, call Pitney Bowes (see page v).

SV62276 Rev. A

11-3

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Pitney Bowes DM125 manual Troubleshooting

DM125 specifications

Pitney Bowes is a renowned name in the mailing and shipping industry, known for delivering innovative solutions that enhance efficiency and productivity in business operations. Among their product offerings, the DM100i, DP100i, DM225, DM125, and DM400C postage meters stand out, each tailored to meet specific mailing needs.

The DM100i is a versatile postage meter ideal for medium to large businesses, featuring advanced technology for optimal efficiency. With its intuitive color touchscreen, users can navigate through tasks quickly. The DM100i offers integrated accounting features that allow users to manage postage expenses accurately. Its capacity to print postage directly onto envelopes or labels makes it a favorite among businesses with high-volume mailing requirements.

Next in line is the DP100i, which is designed for small to medium-sized enterprises. This model provides a perfect entry-level solution with a user-friendly interface. The DP100i is equipped with comprehensive reporting capabilities and can handle various envelope sizes and types, making it adaptable for different mailing tasks. Its compact size ensures that it fits easily into any workspace, while its robust security features protect sensitive information during transactions.

The DM225 caters to growing businesses with increased mailing demands. This postage meter includes advanced features such as integrated scales, allowing users to calculate postage accurately based on package weight. The DM225 also supports direct access to cloud-based services for seamless integration with shipping software, enhancing operational agility.

The DM125 is an economical option designed for small businesses that require basic mailing capabilities without sacrificing quality. With its straightforward operation, the DM125 facilitates easy setup and minimal training requirements. It is equipped with features to help users manage postage efficiently, making it an ideal solution for cost-conscious businesses.

Finally, the DM400C is engineered for larger organizations with high-volume mailing needs. It boasts a powerful processing capacity, allowing users to handle extensive mail runs effortlessly. The DM400C features advanced mailing technology such as dynamic weighing and integrated tracking, enabling users to monitor shipments in real-time. Its customizable options mean that businesses can adapt the machine to their specific requirements, maximizing productivity.

In summary, each of these Pitney Bowes postage meters is designed with unique features and characteristics to serve various business sizes and needs. The DM100i, DP100i, DM225, DM125, and DM400C collectively highlight how advanced technology can streamline mailing processes, improve cost management, and support business growth. Pitney Bowes continues to innovate in this space, ensuring that enterprises can efficiently manage their mailing and shipping operations.