11 • Troubleshooting

Problems Connecting to Data Center via LAN Network

Symptom

Solution

Machine may not be

Make sure you've connected your machine to a

connected to LAN

working LAN Internet connection. Contact your

Internet Connection

network administrator if you suspect issues with

 

your LAN network.

 

• Make sure the LAN internet cable USB Internet

 

adapter connectors are firmly seated in their re-

 

ceptacles

 

• Make sure the adapter lights are lit to show an

 

active connection.

 

• Ensure that no phone cord is connected to the

 

mailing machine when the LAN is installed.

 

• If LAN internet connectivity is not available,

 

disconnect the USB network adapter and LAN

 

internet cable from the USB port. Connect via a

 

USB cable connected to a PC having PC Meter

 

Connector via analog phone line using the ana-

 

log phone cable to the phone port (see Chapter 6,

 

Adding Postage/Connecting to the Data Center).

Problems Connecting to the Data Center via Analog Line

Symptom

Solution

Improper phone line

• Make sure you've connected your meter to a dedi-

or phone line not

cated analog phone line (the same type you con-

connected to meter

nect your home phone to). If you are using a DSL

 

line, you should use a DSL filter obtained from

 

your DSL provider.

 

• Make sure the phone line connectors are firmly

 

seated in their receptacles.

 

• Try using the PC Meter Connectmethod to com-

 

municate with the Data Center if an internet PC

 

is available (see Chapter 6, Adding Postage/Con-

 

necting to the Data Center).

Incorrect setup of

Go to the Chapter 7, System Options, and check

system options

the following:

 

• Does your phone system require you to dial a

 

prefix number to get an outside phone line? Make

 

sure to include this in the setup if needed.

 

• Is the dial method correct? You have to tell the

 

machine if your phone uses a pulse or tone for

 

dialing.

 

 

SV62276 Rev. A

11-5

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Pitney Bowes DM125 manual Problems Connecting to Data Center via LAN Network

DM125 specifications

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