11 • Troubleshooting

Getting Help

There may be times when you need help to solve a problem, or you may want more information about how your mailing system works. Pitney Bowes provides several information resources. See page v for our web and phone support information.

Before you contact us, please read the troubleshooting information in this chapter. In many cases, it can help you resolve the problem. Also, you can often restore normal operation by powering down the unit and then powering it on. On the DM100i and DM200L, this is done by disconnecting the power cord and reconnecting it. On the DM125 and DM225, simply use the power switch on the rear of the unit.

If you need to call, please have the following information at hand:

Model Identification: See page v and Chapter 2, Getting to Know Your System

Serial number: See the back of the system.

Nature of problem: What happens and when does it happen? Did the machine display an error message?

The steps you've already taken to solve the problem and the results.

Messages on the LCD Display

From time to time your system will display an alert or error message. An alert tells you that something needs attention; an error message usually tells you about a system condition you can fix. In rare in- stances you may have to call for service or assistance (see page v).

Blank Display

Symptom

Cause

Solution

Power lamp is not lit

No power

Check that:

on the machine

coming into

• Power switch, located above the

 

machine

 

power receptacle on the backside

 

 

 

 

of the machine, is turned on.

 

 

• power cord is plugged into both mail-

 

 

ing machine base and wall outlet

 

 

• power cord is not connected to a

 

 

switched wall outlet, power strip,

 

 

or surge protector

Power lamp is yellow

Machine in

Press any key to "awaken" it.

on the machine

sleep mode

 

 

 

 

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Pitney Bowes DM125 manual Troubleshooting, Getting Help, Messages on the LCD Display, Blank Display

DM125 specifications

Pitney Bowes is a renowned name in the mailing and shipping industry, known for delivering innovative solutions that enhance efficiency and productivity in business operations. Among their product offerings, the DM100i, DP100i, DM225, DM125, and DM400C postage meters stand out, each tailored to meet specific mailing needs.

The DM100i is a versatile postage meter ideal for medium to large businesses, featuring advanced technology for optimal efficiency. With its intuitive color touchscreen, users can navigate through tasks quickly. The DM100i offers integrated accounting features that allow users to manage postage expenses accurately. Its capacity to print postage directly onto envelopes or labels makes it a favorite among businesses with high-volume mailing requirements.

Next in line is the DP100i, which is designed for small to medium-sized enterprises. This model provides a perfect entry-level solution with a user-friendly interface. The DP100i is equipped with comprehensive reporting capabilities and can handle various envelope sizes and types, making it adaptable for different mailing tasks. Its compact size ensures that it fits easily into any workspace, while its robust security features protect sensitive information during transactions.

The DM225 caters to growing businesses with increased mailing demands. This postage meter includes advanced features such as integrated scales, allowing users to calculate postage accurately based on package weight. The DM225 also supports direct access to cloud-based services for seamless integration with shipping software, enhancing operational agility.

The DM125 is an economical option designed for small businesses that require basic mailing capabilities without sacrificing quality. With its straightforward operation, the DM125 facilitates easy setup and minimal training requirements. It is equipped with features to help users manage postage efficiently, making it an ideal solution for cost-conscious businesses.

Finally, the DM400C is engineered for larger organizations with high-volume mailing needs. It boasts a powerful processing capacity, allowing users to handle extensive mail runs effortlessly. The DM400C features advanced mailing technology such as dynamic weighing and integrated tracking, enabling users to monitor shipments in real-time. Its customizable options mean that businesses can adapt the machine to their specific requirements, maximizing productivity.

In summary, each of these Pitney Bowes postage meters is designed with unique features and characteristics to serve various business sizes and needs. The DM100i, DP100i, DM225, DM125, and DM400C collectively highlight how advanced technology can streamline mailing processes, improve cost management, and support business growth. Pitney Bowes continues to innovate in this space, ensuring that enterprises can efficiently manage their mailing and shipping operations.