HP Book 4150 manual Solving Problems, Accessory Problems, If a port on a dock isn’t working

Page 68

Troubleshooting

Solving Problems

Solving Problems

If your OmniBook has a problem, find the symptom below that matches your situation. Try the suggestions one at a time.

Here are some other sources of information:

 

∙ Click Start, Help and use the Windows Troubleshooters.

 

∙ See the Microsoft Windows manual shipped with the OmniBook.

 

∙ For information about system addresses, interrupts, DMA channels, or memory, see

 

the chapter titled “Specifications and Regulatory Information” in the online Reference

 

Guide.

 

∙ Find technical tips and software updates for the OmniBook at the HP Customer Care

 

website (http://www.hp.com/cposupport/eschome.html).

 

∙ Test your OmniBook by running the DiagTools test program. See “To run the

 

diagnostic test” on page 84.

 

∙ Contact your dealer or Hewlett-Packard—see “Support Assistance” on page 90.

 

Please have your OmniBook with you.

 

 

Note

For Windows NT, if you install new services, hardware devices, or applications, you

 

must reinstall the Service Pack from the Recovery CD—see OmniBook Notes in the

 

online OmniBook Library. This ensures that the Service Pack components work

 

properly. It will not write over any applications, settings, or drivers you have installed.

 

 

Accessory Problems

If a port on a dock isn’t working

∙Check that ac power is connected to the dock.

∙Try using the corresponding OmniBook port, while undocked.

∙Make sure the OmniBook is fully inserted in the dock.

∙See the manual for the dock.

If you can’t boot from a CD in a CD-ROM drive

∙Make sure the CD is a bootable CD, such as the OmniBook Recovery CD.

68 User’s Handbook

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Contents HP OmniBook User’s Handbook User’s Handbook HP Software Product License Agreement Edition History Contents Expanding the OmniBook Configuring the OmniBookTroubleshooting Index Support and ServiceSpecifications and Regulatory Information Page Introducing the OmniBook Getting More Information Description and LocationTaking Inventory Included in the OmniBook boxOmniBook Features OmniBook-Front ViewOmniBook-Side View OmniBook-Back View Setting Up for the First Time To set up the OmniBook and WindowsOr AT Their Local Microsoft Office Operating the OmniBook Starting and Stopping the OmniBook To start and stop the OmniBookTo reset the OmniBook To check power status and drive activity Checking the Status of the OmniBookUsing the OmniBook Pointing Devices To use the built-in pointing devices To extend the life of the display Using the OmniBook DisplayTo adjust the display brightness Adjusting the Audio System To adjust the volumeOn the Keyboard WindowsOmniBook Library Using the OmniBook KeyboardTo use the Fn hot keys To use the embedded keypad About Repetitive Strain Injury What is RSI?Working in Comfort What if I experience discomfort? What causes RSI?What can I do to avoid RSI? Preparing Your Work Environment Your ChairYour Work Surface Your Work PostureSetting Up Your HP Computing Equipment Your HP MonitorWorking in Comfort Your HP Keyboard Monitor Use SpecificationsDocument Holders Mice and Other Input Devices Working in Comfort General Comfort and Safety ChecklistHeadphones and Speakers Overall Preparing Your Mobile Work Environment Using Your Mobile ComputerYour HP OmniBook Computer Working in Comfort Page Managing Battery Power How Power is Managed Monitoring Battery Power To install APM for Windows NTTo check the battery status To respond to a low-battery warningOn the Battery From the Windows TaskbarTo recharge a battery Battery lifeCharging time Optimum ChargingTo replace the battery AdapterTo install a second battery Safety onPage Expanding the OmniBook Take proper action, you could lose data Using Plug-In ModulesTo install hot-swap support To replace a plug-in module Using Plug-In Modules Connecting External Devices To identify connectors for external devicesTo enable the built-in and external displays To connect an external monitorTo connect an external keyboard or PS/2 mouse To connect a printerUsing PC Cards To insert and remove a PC CardUsing PC Cards Installing a Hard Disk Drive To replace the hard disk driveInstalling a RAM Expansion Module Installing a RAM Expansion Module Configuring the OmniBook Using Bios Setup To run the Bios Setup utilityConfiguring Security Options To set or change an OmniBook passwordTo delete an OmniBook password To attach a security cable Page Troubleshooting Solving Problems Accessory ProblemsIf you can’t boot from a CD in a CD-ROM drive If a port on a dock isn’t workingIf sound is not audible Audio ProblemsIf a DVD drive locks up the computer in Windows If the OmniBook is on, but the screen is blank Display ProblemsIf sound doesn’t record If multiple display support doesn’t work in Windows If the screen is difficult to readIf an external monitor doesn’t work Hard Disk Drive Problems If the OmniBook’s hard drive doesn’t spinIf the hard disk makes buzzing or whining noise If files are corruptedKeyboard and Pointing Device Problems If a special feature on the PS/2 mouse doesn’t workIf the pointer is difficult to control If the touch pad or pointing stick doesn’t workWindows NT 4.0 does not support infrared communication If you can’t type the euro symbolIf you have problems with infrared communications Memory Problems PC Card Pcmcia ProblemsIf a message says you are out of memory If memory doesn’t increase after adding RAMIf an I/O card stops communicating properly If the OmniBook pauses or runs sluggishly Performance ProblemsIf the OmniBook gets hot Power and Battery Problems If the battery doesn’t chargeIf the OmniBook turns off immediately after it turns on If the OmniBook keeps beepingIf the OmniBook doesn’t suspend as expected If the second battery doesn’t chargeIf the OmniBook stops responding If a serial or parallel printer doesn’t print Printing ProblemsIf the OmniBook doesn’t automatically hibernate as expected Serial, Parallel, and USB Problems If an infrared printer doesn’t printIf the left edge of printed output is missing If the serial mouse doesn’t workStartup Problems If the OmniBook doesn’t boot from battery powerIf a serial modem doesn’t work properly If the USB port is not workingIf the OmniBook doesn’t boot from the floppy disk drive Testing the Operation To run the diagnostic testTo create a diagnostic floppy disk SpaceRecovering Software To recover the factory installation of Windows Page Support and Service Support Assistance Electronic Support ServicesGetting HP OmniBook Assistance Repair Assistance Customer Support CentersCentral/South America Hewlett-Packard Limited Warranty Statement Hewlett-Packard Limited Warranty Statement Specifications and Regulatory Information Hardware Specifications Bus ArchitectureRAM Environmental Limits Major ICs Safety Information Power CordsBattery Safety Laser SafetyLED Safety Regulatory Information Connections to Peripheral DevicesDeclaration of Conformity CanadaJapan International AddressIndex APMConnecting, See Reference Guide location, 14 Configuring, See Reference Guide location User’s Handbook

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