Configured channel does not match the configuration page
The HP configuration tools let you select channel 10 (default) or 11 on the HP Jetdirect 2700w Print Server. This channel is used by the print server to broadcast its network name (SSID) if it fails to detect and join an existing wireless network. If it is able to join a network, it reconfigures its channel to the one used by the network.
The HP Jetdirect configuration page identifies the network channel being used on a network. It does not show the broadcast channel used when a network is not detected.
Improve reception and performance
Wireless LAN radio signals can penetrate many indoor structures and can reflect around obstacles. However, wireless communication range and performance depends on a variety of factors, including the number of users, the quality and physical placement of the wireless hardware, and the sources of radio signal interference. (For example, microwave ovens and cordless telephones use similar frequencies that can interfere with wireless LAN signals.) In general, the HP Jetdirect 2700w Print Server’s data transfer rates will decrease with increasing distance, obstructions, and interference.
For these symptoms
●The signal strength is poor or marginal.
●Print jobs are excessively slow.
Try these actions
●Reorient the printer. In general, having the print server pointed toward the access point or wireless computer improves reception and performance.
●Reduce or remove sources of interference. Metallic objects can absorb or attenuate radio signals, and devices such as microwave ovens and cordless phones operate using similar radio frequencies.
●Reduce the distance between the printer and the access point or wireless computer. This can be accomplished by:
◦moving the print server
◦moving the access point or wireless PC
◦adding an additional access point
Firmware download failure
The HP Jetdirect 2700w Print Server provides limited firmware upgrade capabilities. Firmware upgrades can be downloaded using HP Web Jetadmin, HP Embedded Web Server, or FTP (File Transfer Protocol).
10 Chapter 3 Troubleshooting | ENWW |