Where to Get Help, Software Support, HP Total Care

Where to Get Help

HP offers a wide variety of service and support options, which are available around the clock for HP customers with products that are either in or out of warranty.

Options to use when you need help:

1Check the Start Here booklet and product documentation for help with setting up and using your product.

2Use the support tools right on your product.

Access the Help and Support Center for help with hardware and software questions.

•Using the trackball, click Start on the Windows desktop, and then click Help and Support.

•Press the Help button (the ? button) on your keyboard.

•Start Media Center. Click the Help (?) icon at the top left of the screen.

3HP Technical Support Web site. For product information, driver updates, troubleshooting, support alerts, and important security information, go to: http://www.hp.com/support

4If you have not solved the problem, call HP Total Care by phone 24 hours a day, seven days a week in English, Spanish (U.S. only), and French (Canada only) at

1-800-474-6836(800 HP invent) (U.S. & Canada)

When you call, please have your product model number, serial number, and date of purchase available. Telephone support is free during your limited warranty period.

Software Support

AT&T/SBC

1-800-400-1447 http://www.att.net

America Online

U.S.: 1-888-346-3704

Canada: 1-888-265-4357

http://www.aol.com

AT&T/SBC

1-800-400-1447 http://www.att.net

Cyberlink

http://www.cyberlink.com

Comcast

1-800-266-2278 (1-800-COMCAST) http://www.comcast.com

Corel

http://www.corel.com

EarthLink

Dial-up customer service 1-800-890-6356

Dial-up technical support 1-800-890-5128

Broadband customer service and technical support 1-888-829-8466

http://www.earthlink.net

MSN

1-800-386-5550 http://support.msn.com

PeoplePC Online

1-888-587-9669 http://www.peoplepc.com

Symantec — Norton Internet Security

http://www.symantec.com/techsupp

Intuit — Quicken Basic

1-900-555-4688 http://www.intuit.com

Sonic

(only CD-RW and DVD+RW/+R models)

http://www.sonic.com

HP Total Care

HP Total Care provides fast, friendly, and effective expert advice for all your HP products. If you have a question or if a problem arises, we offer extensive service and support options around the clock to better handle your needs. Go to your product’s Help and Support Center for the fastest resolutions. For more information on your support and services options, visit: http://www.hp.com/go/totalcare

NOTE: Your HP Personal Media Drive is covered by a separate warranty. Please refer to your HP Personal Media Drive documentation for details. Support for your

HP Personal Media Drive is available via e-mail at:

HP@hddsupport.com or by calling

1-800-270-6026 (toll-free)

405-324-4744(toll) (U.S. and Canada)