When Should I Contact HP Total Care Support Services?

When Should I Contact

HP Total Care Support and

Services?

•The Help and Support Center or other support tools on your product did not identify or help solve your problem.

•You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site.

•There is obvious damage or a mechanical breakdown with your product, and it does not work.

Support agents are available 24 hours a day in English, Spanish (U.S. only), and French (Canada only) via:

1-800-474-6836 (800-HP invent)

NOTE: Support options, availability, and hours vary by product, country/region, and language, and are subject to change.

If Necessary: Get Repair

Customer Self-Repair

You can easily replace many of the internal and external parts yourself. This is the fastest method of repair, where the part is conveniently sent with next-day service to your home or business. We pay the shipping and handling. Detailed instructions are included to guide you through an easy repair, and if you have questions, call us for assistance. This service is free for the duration of the hardware warranty period.

In some cases, HP will ask for a credit card as collateral for the part and will charge you for the retail price of the part if the failed part is not returned within thirty (30) days.

Availability of this program may vary depending on your country/region.

In-home Service

If it is needed, we will come right to you. Sometimes, your product can be repaired only by a service technician. If this is the case, we can schedule an on-site visit for an authorized service technician to come fix your product.

Pickup and Return Service

HP will arrange to have your product picked up and delivered to an HP Central Repair Center. We pay for the round-trip shipping and handling. This service is free for the duration of the hardware warranty period.

There are a few limitations and exclusions to this warranty (as well as some important details), and you’ll find them described, in legal language, beginning on this page.

Carry-in Service

You also have the option of taking your product to an

HP authorized service provider (ASP). The ASP can facilitate the service on your product. For a select number of ASPs, same-day repair service is available for your convenience. Visit http://www.hp.com/support to find the nearest authorized support provider in your area.

HP Out-of-Warranty Support Options

Even after your warranty has ended, HP can still provide you with service and support options:

•For Visa and MasterCard holders in the United States or calls from Canada, please contact HP Total Care at 1-800-474-6836(1-800 HP invent).

•1-time technical support, $40* USD (Can $34.99*) per call.

•1-year unlimited technical support, $75* USD (Can $64.99*).

*Prices are subject to change without notice and may vary based on your product.

Fees are charged to your Visa or MasterCard.

Protect Your Investment

Obtaining a Warranty Upgrade

Upgrade your standard factory warranty to two or three years with an extended service plan. Service coverage begins on product purchase date and you must purchase the service within the first year after purchasing the computer. The hardware service offering will be determined based on the outcome of system self-test programs run by the customer through the initial call to HP Total Care.

For more information, visit:

U.S. only	http://www.hp.com/go/totalcare
	or call: 1-866-234-1377
Canada only	http://www.hp.ca/totalcare
	or call: 1-877-231-4351

Recycle — HP Planet Partners

HP is sensitive to the environment and has a program, Planet Partners, to make it simple for us to reclaim your old product for recycling. HP will help you recycle your old equipment even if it is not an HP product; we take back all makes and models. Visit our Web site at http://www.hp.com/recycle to find out how easy it is to recycle.