Problem | Possible Cause | Solution | |
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My camera | The USB cable | Ensure that the USB cable is | |
stalls when | is not inserted | properly connected to the | |
establishing a | far enough into | camera and computer. If that | |
connection to | the camera or | does not fix the problem, try | |
the computer. | computer. | connecting the USB cable to | |
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| another USB port on the | |
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| computer. | |
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| The camera | • Turn the camera off, then on | |
| may have | again. If that does not fix | |
| experienced a | the problem, reset the | |
| transient | camera (see page 96). | |
| problem. | • If the problem persists, | |
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| contact HP Support (see | |
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| page 136). | |
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I cannot | The HP Image | Either install the HP Image Zone | |
transfer | Zone software is | software (see page 17), or see | |
images from | not installed on | page 99. | |
the camera to | the computer. |
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my computer. |
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The computer is | Set your camera to act as a | ||
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| unable to | Disk Drive (see page 103). | |
| understand the |
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| Picture Transfer |
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| Protocol (PTP) |
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| standard. |
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