HP E317 manual Troubleshooting and Support

Page 73

6Troubleshooting and Support

This chapter contains information on the following topics:

•Resetting the camera (page 74)

•HP Image Zone software, including system requirements and HP Image Zone Express (page 75)

•Using the camera without installing the HP Image Zone software (page 77)

•Possible problems, causes, and solutions (page 83)

•Error messages on the camera (page 95)

•Error messages on the computer (page 104)

•Getting assistance from HP, including web and phone support (page 106)

NOTE: For more information about solutions to problems mentioned here, as well as any other issues you might have with your camera or the HP Image Zone software, see the HP Customer Support website: www.hp.com/support.

Troubleshooting and Support

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Contents HP Photosmart E317 Digital Camera User’s Manual Page Page Page Contents Transferring and Printing Images Purchasing Camera Accessories Specifications Getting Started Attach the Wrist Strap SetupInstall the Batteries Turn on the Camera Choose the Language Set the Date and Time Install and Format a Memory Card Optional HP Photosmart E317 User’s Manual Windows Install the SoftwareMacintosh Back of the Camera Camera PartsName Description Flash button Top of the Camera USB Front, Left Side, and Bottom of the CameraName Description Focus Mode Camera Menus Camera StatesGetting Started HP Photosmart E317 User’s Manual Taking Pictures and Recording Video Clips Using Live ViewIndicates that a memory card is installed Camera To take a still picture Press the Live View/Playback Taking Still PicturesRecording Video Clips Using Digital Zoom Setting the Flash Red Eye Using the Focus Modes Secure the camera to a tripod or set it on a stable surface Using the Self-Timer SettingsHP Photosmart E317 User’s Manual Using the Capture Menu Shooting Modes Taking Pictures and Recording Video Clips Image Quality Taking Pictures and Recording Video Clips Date & Time Imprint Following table explains the settings in more detail EV Compensation White Balance HP Photosmart E317 User’s Manual ISO Speed HP Photosmart E317 User’s Manual Reviewing Images and Video Clips Using PlaybackHP Photosmart E317 User’s Manual Images or video clips using the buttons Total Images Summary Screen Using the Playback Menu Following table summarizes the Playback Menu options Delete Viewing Thumbnails Magnifying Images Print Rotate Record Audio Transferring Images to a Computer Transferring and Printing ImagesPrinting Images Directly from the Camera Transferring and Printing Images Page Using the Setup Menu Display Brightness Camera Sounds Date & Time USB Configuration Language Move Images to Card Reset Settings Troubleshooting and Support Resetting the Camera System Requirements Windows Only HP Image Zone SoftwareHP Image Zone Express Windows Only Connecting Your Camera as a Digital Camera Using a Memory Card Reader Troubleshooting and Support HP Photosmart E317 User’s Manual Configuring the Camera as a Disk Drive HP Photosmart E317 User’s Manual Problems and Solutions Problem Possible Cause Solution Camera Optional Recharged Not they are installed in a Incorrectly, or Corrupted Camera, remove Memory card, and turn on Does not take Press Way down Set the camera to the Macro Many dark See Many light See Colored objects Effect will diminish as This is normal behavior. For Zone software see While Discharge may Depleted Error Messages on the CameraCard is Memory Full Unreadable Charging Was shut down Do not remove Improperly If that does not work Printer top cover is Jam, then turn the printer Error Messages on the Computer Page Getting Assistance HP Accessibility Website HP Photosmart WebsiteSupport Process Phone Support HP Photosmart E317 User’s Manual Phone Support Numbers HP Photosmart E317 User’s Manual Top Points About Batteries Managing BatteriesSafety Precautions for Using Batteries Extending Battery LifeManaging Batteries Performance per Battery Type Number of Shots per Battery Type Power Indicators Recharging NiMH Batteries HP Photosmart E317 User’s Manual Safety Precautions for Recharging NiMH Batteries Sleep Time-out for Power ConservationHP Photosmart E317 User’s Manual Purchasing Camera Accessories HP Photosmart E317 User’s Manual Basic Camera Care Caring for Your CameraHP Photosmart E317 User’s Manual Cleaning the Camera Lens Cleaning the CameraCleaning the Camera Body and Image Display Specifications 3MP Page Jpeg Memory Capacity HP Photosmart E317 User’s Manual Index Top of camera 21 Camera Sounds, setting LEDs lights on camera Power light 20 Self-Timer/Video light USB setting on camera Purchasing camera accessories USB
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