Message | Possible Cause | Solution | |
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There is a problem | The ink cartridge | Install a supported printer | |
with the printer’s | may be low or | cartridge, turn the printer | |
ink. | the ink cartridge | off, then turn it back on. | |
| may not be |
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| supported for the |
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| printer. |
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Low ink. | The printer | Replace the ink cartridge. | |
| cartridge is | You may be able to print | |
| running low on | some images using the | |
| ink. | current cartridge, but their | |
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| color and quality may not | |
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| be of high quality. | |
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Printer is out of | The printer | Replace the ink cartridge. | |
ink. | cartridge is |
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| empty. |
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Printer ink cover is | The printer ink | Close the ink cover. | |
open. | cover is open |
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Paper error. | The paper tray | • | Examine the paper |
| may be empty or |
| tray. If it is empty, refill |
| there may be a |
| it. |
| paper jam. | • | Examine the paper |
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| path for a paper jam. If |
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| you find one, clear it. |
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Paper is not | The paper is not | Realign the paper in the | |
loaded correctly in | aligned correctly | tray. | |
the printer. | in the paper tray. |
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Printer has a | There is a paper | Turn off the printer. | |
paper jam. | jam. | Completely clear the paper | |
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| jam, then turn the printer | |
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| back on. | |
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