HP a1740n, a1712n, a1709n, a1700n, a1767c, a1530a Hard Disk Drive, Hardware AInstallation, Symptom

Hard Disk Drive

Symptom Possible solution

Computer seems to be locked up and not responding.

Use the Windows Task Manager to close any programs not responding or restart the computer:

1Press the Ctrl key, the Alt key, and the Delete key on the keyboard at the same time.

2Click Start Task Manager.

3Select the program that is not responding, and click End Task.

	Or
	If closing programs does not work, restart the computer:
	a	Press the Ctrl key, the Alt key, and the Delete key on the keyboard at
		the same time.
	b	Click the arrow next to the Shut Down button and then click
		Restart.
	c	If this does not work, press and hold the On button for 5 or more
		seconds to turn off the computer. Then, press the On button.
Hard disk drive error message	Press the Help ? button on the keyboard to open the Help and Support Center,
displays.	or refer to the Limited Warranty and Support Guide to contact Support.

Hardware AInstallation

Symptom

A new device is not recognized as part of the system.

Possible solution

Install the device driver from the CD provided with the device, or download and install the driver from the device manufacturer’s Web site.

You may need an updated driver for Windows Vista. Contact the device vendor directly for an update.

For HP peripherals, visit the HP Web site. Refer to the Limited Warranty and Support Guide for details.

Ensure that all cables are properly and securely connected and that the pins in the cable or connector are not bent.

Turn off the computer, turn on the external device, and then turn on the computer to integrate the device with the computer.

12Troubleshooting and Maintenance Guide