HP a1723w, a1712n, a1709n, a1700n, a1767c, a1530a, a1520e, a1510y, a1719n, a1720n manual Keyboard and Mouse

Keyboard and Mouse

Symptom	Possible solution
Keyboard commands and	Turn off the computer by using the mouse, reconnect the keyboard to the back
typing are not recognized by	of your computer, and then turn on your computer.
the computer.
	Refer to the Limited Warranty and Support Guide to contact Support.
Keyboard Print button does	Use the Print menu item in the program (usually located on the File menu).
not work.
Wireless keyboard does not	￿ Ensure the keyboard is within the range of the receiver.
work or is not detected.	￿ Replace the batteries in the wireless keyboard.
	￿ Refer to the documentation that came with the keyboard.

Wireless mouse does not work or is not detected.

￿Ensure the mouse is within the range of the receiver.

￿Replace the batteries in the wireless mouse.

￿Refer to the documentation that came with the mouse.

Cursor does not respond to	Restart your computer using the keyboard:
mouse movement.	1	Press the Alt and Tab keys on the keyboard at the same time to navigate to
		an open application.
	2	Press the Ctrl and S keys on the keyboard at the same time to save your
		changes in the selected application (Ctrl+S is the keyboard command for
		Save on most — not all — applications).
	3	After saving changes in all open applications, press the Ctrl and Esc keys
		on the keyboard at the same time to display the Start menu.
	4	Use the arrow keys to select the Arrow button next to
		the Lock button. Select Shut Down, and then press
		the Enter key on the keyboard.
	5	After the shutdown is complete, reconnect the mouse connector to the back
		of your computer, and then turn on your computer.
Cursor responds slowly to	Use a mouse pad or other rough surface under the mouse.
mouse movement.
	If you have a rollerball mouse, clean the roller ball. For detailed cleaning

instructions, go to: http://www.hp.com/support

Select your country/region and language, search on your computer model number, and then search on the keyword cleaning.

Cursor does not move using the arrow keys on the number key pad.

Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys on the number key pad.

16Troubleshooting and Maintenance Guide