HP 8290 (US/CAN) manual General problem a General Protection Fault error occurred, Click Shut Down

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system startups, and the system not responding to your commands. Try resetting the system first (see below). If the problem persists, reload the software. (For HP software, use the Recovery CD(s) discussed on page 49.) A voltage spike can occasionally corrupt or destroy files, so it is a good idea to consistently make backup copies of your data files. Prevent voltage spikes by installing a surge suppressor between the power outlet and the system power cord.

If you can use your mouse and Start menu, reset your system by clicking Start and then Shut Down (see note). Your computer will do a disk check to make sure that no files were damaged by the reset.

Note: The power button can be used in two ways to reset and recover the system. First, press the button and release; this procedure should reset the system. Using the power button to reset the system is not a recommended practice and should be used only

as a last resort.

General problem A “General Protection Fault” error occurred.

This error usually occurs when a program has corrupted your random access memory (RAM) resources. To recover:

1Click Close on the message box announcing the error.

2Close the software program.

3Click Start on the Windows 95 taskbar.

4Click Shut Down.

5Wait a few seconds, and then restart your computer.

44HP Pavilion PC User’s Guide

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Contents HP Pavilion PC User’s Guide Page Contents Chapter Setting Up Your System Finding a Place for Your ComputerGetting Comfortable Putting Your Computer TogetherYour System is Working If Your System is Not WorkingHP Pavilion PC User’s Guide Starting Out with HP My Software Folder Personal Guide Personal Guide Categories Easy Internet Access HP Pavilion PC User’s Guide HP Support Center HP Support Center Options Software HelpOperating Your Computer Learning Computer Basics Common computerTurning Off Your Computer TipsSuspending Your Computer Using the One-Touch Multimedia Keyboard Keyboard Buttons Knobs, and ControlsHP Pavilion PC User’s Guide Using the Intel Connect Phone and Answering Machine Making a Phone Call Select View TutorialReceiving a Phone Call Letting the Answering Machine Take Calls Playing MessagesUsing the Fax Machine Sending a Fax Sending a fax composed on the Quick Fax notepadRunning Programs and Creating Files Running Software Programs Using Documents and Folders Saving DocumentsCreating Folders Moving Documents and Folders Click Files or FoldersAdding New Software Programs to Your Computer Click Control Panel Double-clickAdd/Remove ProgramsRemoving Icons from the Windows 95 Desktop Click Add/RemoveChoose Restart computer in MS-DOS mode Running MS-DOSHP Pavilion PC User’s Guide Troubleshooting Fixing Common ProblemsClick Answering Answering machine I can’t hear messages as they are left Answering machine I can’t record an Outgoing messageClick Error Log Fax and phone I can’t dial outClick Other Number Choose Home Phone or Business Phone Sound My computer doesn’t make any sound Make sure that you have the speakers connected properlyHP Pavilion PC User’s Guide Speakerphone The volume is either too loud or too soft Click TutorialsWindows 95 My program window disappeared Windows 95 My taskbar disappearedGeneral problem I can’t turn on my Computer at all General problem a General Protection Fault error occurred Click Shut DownGeneral problem a Non-System Disk error occurred General problem I need more space on my diskGeneral problem I think my computer has a virus Solving Software Issues Using Online Support DocumentsClick Software Help Click HP Pavilion LibraryUsing System Tools Click HP Pavilion Library Click Online BooksUtilities Available in the HP Support Center Using SystemWizard Click System Maintenance Click SystemWizardCalling HP Support Using the HP Pavilion Recovery CDs Running the HP Pavilion Recovery programUpgrading and Servicing Your Computer K56flex Fax/Modem User’s Guide Connecting Components to Your PC Using Headphones PackardSending Output to a Stereo System Making Audio Recordings to a FileReplacing the Battery Replacing the battery Battery Reconfiguring Keyboard Buttons and the Display Changing the On-screen Display Installing a Dimm Adding More MemoryHP Pavilion PC User’s Guide Removing a Dimm Installing Add-in Cards Installing a CardWhat Is Plug and Play? If the New Card or Device Isn’t WorkingUsing the Bios Setup Program Starting the Bios Setup ProgramBios Settings MainSetting Auto Suspend in the Bios FCC Regulatory and Safety Information Consumer Information and FCC RequirementsStatement of Fax Branding Canada Department of Communication DOC NoticeDOC Statement Canada only Declaration Conformity Declares, that the productSafety Information AC Power Safety WarningLithium Battery Caution Laser Safety Statement External Television Antenna Grounding Antenna Grounding ReferencePower Lines Lightning ProtectionHP Pavilion PC User’s Guide Index Date, modifying 67 demo Non-System Disk Running 50 using Reformat the hard disk Register Learning. See ABCs HP Pavilion PC User’s Guide