HP 8290 (US/CAN) manual Using SystemWizard, Calling HP Support

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Using SystemWizard

If you have a system component that isn’t working, and you tried the suggestions in this chapter, refer to SystemWizard. To locate SystemWizard:

1Double-click the HP Support Center icon on the desktop.

2Click System Maintenance.

3Click SystemWizard.

4Follow the directions given.

Calling HP Support

If you need further support, call the HP Customer Care Center (24 hours a day, 365 days a year).

If you can, have your support ID number ready. To find your support ID number, either press Alt+Ctrl+S or:

1Double-click the HP Support Center icon on the desktop.

2Click Technical Support.

3Click My HP Pavilion’s Support Number.

If your computer is completely nonfunctional, call the HP Customer Care Center at

1-208-323-HOME (1-208-323-4663).

Chapter 5 • Troubleshooting

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Contents HP Pavilion PC User’s Guide Page Contents Chapter Finding a Place for Your Computer Setting Up Your SystemPutting Your Computer Together Getting ComfortableIf Your System is Not Working Your System is WorkingHP Pavilion PC User’s Guide Starting Out with HP My Software Folder Personal Guide Personal Guide Categories Easy Internet Access HP Pavilion PC User’s Guide HP Support Center Software Help HP Support Center OptionsOperating Your Computer Common computer Learning Computer BasicsTips Turning Off Your ComputerSuspending Your Computer Keyboard Buttons Knobs, and Controls Using the One-Touch Multimedia KeyboardHP Pavilion PC User’s Guide Using the Intel Connect Phone and Answering Machine Select View Tutorial Making a Phone CallReceiving a Phone Call Playing Messages Letting the Answering Machine Take CallsUsing the Fax Machine Sending a fax composed on the Quick Fax notepad Sending a FaxRunning Programs and Creating Files Running Software Programs Creating Folders Using Documents and FoldersSaving Documents Click Files or Folders Moving Documents and FoldersClick Control Panel Double-clickAdd/Remove Programs Adding New Software Programs to Your ComputerClick Add/Remove Removing Icons from the Windows 95 DesktopRunning MS-DOS Choose Restart computer in MS-DOS modeHP Pavilion PC User’s Guide Fixing Common Problems TroubleshootingClick Answering Answering machine I can’t hear messages as they are left Outgoing message Answering machine I can’t record anFax and phone I can’t dial out Click Error LogClick Other Number Choose Home Phone or Business Phone Make sure that you have the speakers connected properly Sound My computer doesn’t make any soundHP Pavilion PC User’s Guide Click Tutorials Speakerphone The volume is either too loud or too softWindows 95 My taskbar disappeared Windows 95 My program window disappearedGeneral problem I can’t turn on my Computer at all Click Shut Down General problem a General Protection Fault error occurredGeneral problem I think my computer has a virus General problem a Non-System Disk error occurredGeneral problem I need more space on my disk Using Online Support Documents Solving Software IssuesClick Software Help Click HP Pavilion LibraryClick HP Pavilion Library Click Online Books Using System ToolsUtilities Available in the HP Support Center Calling HP Support Using SystemWizardClick System Maintenance Click SystemWizard Running the HP Pavilion Recovery program Using the HP Pavilion Recovery CDsUpgrading and Servicing Your Computer K56flex Fax/Modem User’s Guide Connecting Components to Your PC Packard Using HeadphonesMaking Audio Recordings to a File Sending Output to a Stereo SystemReplacing the Battery Replacing the battery Battery Reconfiguring Keyboard Buttons and the Display Changing the On-screen Display Adding More Memory Installing a DimmHP Pavilion PC User’s Guide Removing a Dimm Installing a Card Installing Add-in CardsIf the New Card or Device Isn’t Working What Is Plug and Play?Starting the Bios Setup Program Using the Bios Setup ProgramMain Bios SettingsSetting Auto Suspend in the Bios Consumer Information and FCC Requirements FCC Regulatory and Safety InformationCanada Department of Communication DOC Notice Statement of Fax BrandingDOC Statement Canada only Declares, that the product Declaration ConformityLithium Battery Caution Laser Safety Statement Safety InformationAC Power Safety Warning Antenna Grounding Reference External Television Antenna GroundingLightning Protection Power LinesHP Pavilion PC User’s Guide Index Date, modifying 67 demo Non-System Disk Running 50 using Reformat the hard disk Register Learning. See ABCs HP Pavilion PC User’s Guide