HP Beats 23-n010xt, 23-p020t Troubleshooting, Computer does not start, Symptom Possible solution

Page 15

5Troubleshooting

If you have problems using any peripheral devices such as a monitor, or a printer, with your computer, for more extensive troubleshooting refer to the documentation provided by the product manufacturer. The following tables present some issues you might encounter while installing, starting up, or using your computer and suggest possible solutions.

For more information or for additional troubleshooting options, go to http://www.hp.com/go/contactHP, and then search for your computer model.

Computer does not start

Symptom

Possible solution

 

 

 

Error message: hard

1.

Restart the computer.

drive error

 

a. Press ctrl+alt+delete.

 

 

 

 

b. Select the Power icon in the lower-right corner of the screen, and then select Restart.

 

 

– or –

 

 

Press and hold the power button on the computer for 5 or more seconds to turn off the computer, and then

 

 

press the button to turn on the computer.

 

2.

If Windows opens, immediately back up all important data to a backup hard drive.

 

3.

Contact support (regardless of whether Windows started or not).

 

 

Computer will not

Be sure that the cables connecting the computer to the AC outlet are plugged in properly. The green power supply

turn on or start

light on the computer should be on. If it is not, try a different AC outlet. If you are still having trouble, contact

 

support.

 

 

 

If the display (monitor) is blank, the monitor might not be properly connected. Connect the monitor to the

 

computer, plug the power cord into an AC outlet, and then turn the monitor on. See Display (monitor)

 

on page 10.

 

 

 

Test the AC outlet by plugging a different electrical device into it.

 

 

 

Computer is not

1.

Press ctrl+alt+delete.

responding

2.

Select Task Manager.

 

 

3.

Select any programs that are not responding, and then click End task.

 

 

 

If closing programs does not resolve the problem, restart the computer.

 

1.

Press ctrl+alt+delete.

 

2.

Select the Power icon in the lower-right corner of the screen, and then select Restart.

 

– or –

 

Press and hold the power button on the computer for 5 or more seconds to turn off the computer, and then press

 

the power button to turn on the computer.

 

 

Error message:

When drive activity stops, remove the optical disc inside the optical drive, and then press the spacebar on the

Invalid system disk

keyboard.

or Non-System disk

 

 

or Disk error

 

 

 

 

 

Computer does not start

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Contents User Guide Software terms Product noticeSafety warning notice Iv Safety warning notice Table of contents Operating specifications Select My computer, and then select Warranty and services Getting informationTasks Instructions Getting information Setting up your computer Connecting to the Internet select models only Navigating the screen Using touch gesturesUsing the keyboard and mouse Using the action keys or hot keysIconDescription Navigating the screenUsing Windows shortcut keys Computer security features Protecting your computerComputer risk Select Task Manager TroubleshootingSymptom Possible solution Computer does not startPower Display monitorKeyboard and mouse with cable Keyboard and mouse with cable Symptom Keyboard and mouse wirelessThen select Network and Sharing Center Internet accessSpeakers and sound Under Network and Internet, select Connect to the InternetSoftware troubleshooting Allow the program to continue Under Programs, select Uninstall a programSystem recovery from the Windows Start screen System RecoveryChoosing a system recovery method System recovery optionsSystem recovery from recovery media System recovery at system startupRecovery media Choosing recovery mediaCreating recovery media Page Schedules and tasks MaintenanceCleaning procedures Cleaning your computerCleaning the keyboard or mouse Downloading HP PC Hardware Diagnostics Uefi to a USB device Using HP PC Hardware Diagnostics UefiOperating specifications SpecificationsHow to get help Where to get helpSupport information Before upgrading your hardware Customer support for repairsUefi Index
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19-2029w, 23-p009, 23-p020t, 19-2014, Beats - 23-n110xt specifications

The HP 19-2013w, 21-h130z, 19-2114, 23-p027c, and 21-h013w are part of HP’s line of all-in-one desktops designed for a variety of computing needs. These models showcase HP's commitment to merging functionality with modern aesthetics, offering users a powerful computing experience in a compact form factor.

The HP 19-2013w features a 19-inch display which delivers crisp visuals, making it ideal for everyday tasks such as browsing, word processing, and multimedia consumption. It is powered by Intel's reliable processors, providing a balanced performance for both casual users and professionals. The model's compact design allows it to fit seamlessly into any environment, saving valuable desk space.

The 21-h130z model steps up in terms of screen real estate with its 21.5-inch display, offering a more immersive viewing experience. This all-in-one desktop comes equipped with HP’s TouchSmart technology, allowing users to interact with their computer more intuitively. The integrated webcam and dual speakers enhance video conferences and entertainment, making it a good choice for those who engage in online meetings or enjoy streaming content.

The HP 19-2114 is another reliable choice, boasting similar attributes to the 19-2013w but with enhancements in processing power and graphics performance. This model is particularly suited for light gaming and multimedia editing, catering to users looking for versatility alongside everyday performance.

The HP 23-p027c ups the ante with a 23-inch Full HD display, offering vibrant colors and sharp detail. It integrates advanced features like multitouch capabilities, enabling users to navigate their systems with ease and efficiency. Additionally, its robust graphics card is perfect for more resource-intensive tasks, delivering a smooth experience whether for gaming or professional applications.

Finally, the HP 21-h013w combines stylish design with features aimed at productivity. With a quad-core processor and ample storage, it ensures smooth multitasking and effective management of files and software. HP's focus on sustainability and energy efficiency is reflected in this model, making it a responsible choice for environmentally conscious consumers.

In conclusion, these HP models cater to a wide array of user needs, balancing design, performance, and innovative technology to enhance everyday computing experiences.
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