HP Beats 23-n012, 23-p020t, 23-p029c, 23-p010 Power, Display monitor, Keyboard and mouse with cable

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Power

Symptom

Possible solution

 

 

Computer does not

Press and hold the power button until the computer turns off. Then turn the computer on again.

turn off when the

 

power button is

 

pressed

 

 

 

Computer shuts

The computer might be in an exceedingly hot environment. Let it cool down.

down automatically

Be sure that computer air vents are not blocked. See Cleaning your computer on page 21.

 

 

NOTE: If your computer has an internal fan, be sure that the internal fan is running.

 

 

Display (monitor)

Symptom

Possible solution

 

 

Screen is blank, and

Reconnect the power cable to the back of the monitor and to the AC outlet.

monitor power light is not

 

 

Press the power button on the monitor.

lit

 

 

Screen is blank

Press the space bar on the keyboard or move the mouse to redisplay the screen image.

 

 

 

Press the Sleep button (select models only), or esc, to resume from Sleep mode.

 

 

 

Press the power button to turn on the computer.

 

 

 

Inspect the monitor cable for bent pins.

 

If any of the pins are bent, replace the monitor cable.

 

If no pins are bent, reconnect the monitor cable to the computer.

 

 

Images on the screen are

Adjust the monitor resolution setting in Windows.

too large or too small, or

1.

Right-click an empty area of the desktop, and then click Screen resolution.

the images are fuzzy

 

 

 

2.

Select a different resolution from the drop-down menu.

 

3.

Click Apply, and then click Keep changes.

NOTE: In addition to the information listed here, also refer to the documentation that came with your monitor.

Keyboard and mouse (with cable)

Symptom

Possible solution

 

 

Keyboard commands

Use the mouse to turn off the computer. Disconnect and reconnect the keyboard to the back of your

and typing are not

computer, and then restart your computer.

recognized by the

 

computer

 

Mouse (with cable) does not work or is not detected

Disconnect and reconnect the mouse cable to your computer.

If the mouse is still not detected, turn off the computer, disconnect and reconnect the mouse cable, and then restart the computer.

10 Chapter 5 Troubleshooting

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Contents User Guide Product notice Software termsSafety warning notice Iv Safety warning notice Table of contents Operating specifications Getting information Select My computer, and then select Warranty and servicesTasks Instructions Getting information Setting up your computer Connecting to the Internet select models only Using touch gestures Using the keyboard and mouseUsing the action keys or hot keys Navigating the screenNavigating the screen IconDescriptionUsing Windows shortcut keys Protecting your computer Computer security featuresComputer risk Troubleshooting Symptom Possible solutionComputer does not start Select Task ManagerDisplay monitor PowerKeyboard and mouse with cable Keyboard and mouse with cable Keyboard and mouse wireless SymptomInternet access Speakers and soundUnder Network and Internet, select Connect to the Internet Then select Network and Sharing CenterSoftware troubleshooting Under Programs, select Uninstall a program Allow the program to continueSystem Recovery Choosing a system recovery methodSystem recovery options System recovery from the Windows Start screenSystem recovery at system startup System recovery from recovery mediaChoosing recovery media Recovery mediaCreating recovery media Page Maintenance Schedules and tasksCleaning your computer Cleaning proceduresCleaning the keyboard or mouse Using HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics Uefi to a USB deviceSpecifications Operating specificationsWhere to get help How to get helpSupport information Customer support for repairs Before upgrading your hardwareIndex Uefi
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19-2029w, 23-p009, 23-p020t, 19-2014, Beats - 23-n110xt specifications

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