Troubleshooting without diagnostics

8 Troubleshooting without diagnostics

This chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions.

NOTE: For information on specific error messages that may appear on the screen during Power-On Self- Test (POST) at startup, refer to Appendix A, POST error messages on page 200.

Safety and comfort

WARNING! Misuse of the computer or failure to establish a safe and comfortable work environment may result in discomfort or serious injury. Refer to the Safety & Comfort Guide at http://www.hp.com/ergo for more information on choosing a workspace and creating a safe and comfortable work environment. For more information, refer to the Safety & Regulatory Information guide.

Before you call for technical support

If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support.

●Run the HP diagnostic tool.

●Run the hard drive self-test in Computer Setup. Refer to Computer Setup (F10) Utility on page 157 for more information.

●Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights are error codes that will help you diagnose the problem. Refer to Appendix A, POST error messages on page 200 for more information.

●If the screen is blank, plug the monitor into a different video port on the computer if one is available. Or, replace the monitor with a monitor that you know is functioning properly.

●If you are working on a network, plug another computer with a different cable into the network connection. There may be a problem with the network plug or cable.

●If you recently added new hardware, remove the hardware and see if the computer functions properly.

●If you recently installed new software, uninstall the software and see if the computer functions properly.

●Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.”

●Refer to the comprehensive online technical support at http://www.hp.com/support.

●Refer to Helpful hints on page 169 in this guide.

To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self- solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.

Access the Business Support Center (BSC) at http://www.hp.com/go/bizsupport for the latest online support information, software and drivers, proactive notification, and worldwide community of peers and HP experts.

168 Chapter 8 Troubleshooting without diagnostics

705 G1 specifications

The HP 705 G1 is a versatile and robust tablet designed for professionals who require mobility without compromising performance. Part of HP's Elite series, this device combines power, flexibility, and security, making it an ideal option for business users and field professionals.

One of the standout features of the HP 705 G1 is its lightweight and portable design. Weighing just 1.5 pounds and featuring a thin profile, this tablet can easily be carried around, making it suitable for users on the go. The device boasts a 7-inch display, providing a vibrant resolution that is ideal for reading documents, browsing the web, or reviewing presentations. The touchscreen interface enhances user interaction and makes navigating through applications seamless.

Performance-wise, the HP 705 G1 is powered by an efficient AMD processor, which ensures fast and reliable operation for multitasking and demanding applications. With options for RAM configurations, users have the flexibility to choose the model that best suits their needs, whether for simple tasks or more intensive workloads. Furthermore, the tablet supports various storage options, including solid-state drives, ensuring quick boot times and swift data retrieval.

Security is a top priority for any business device, and the HP 705 G1 excels in this area. Equipped with advanced security features, including a fingerprint reader and TPM (Trusted Platform Module), it provides a secure environment for sensitive data. Additionally, HP's security software helps protect the device from malware and unauthorized access.

The HP 705 G1 is also designed for connectivity, featuring multiple ports, including USB, HDMI, and headphone jacks, facilitating easy connection to peripherals and external displays. Moreover, it supports Wi-Fi and Bluetooth, allowing for seamless networking and paired device connections.

Battery life is another important aspect of the HP 705 G1. The tablet offers impressive run times, ensuring that professionals can work throughout the day without needing to recharge frequently.

In conclusion, the HP 705 G1 is a well-rounded tablet that combines a lightweight design, strong performance, robust security features, and connectivity solutions. It is an excellent choice for mobile professionals seeking a reliable device that can adapt to their dynamic work environment. Whether in the office or on the move, the HP 705 G1 is designed to meet the demands of today’s workforce.