HP Pro 6305 manual Control panel message Description

Page 202

Table 10-1Numeric Codes and Text Messages (continued)

Control panel message

Description

Recommended action

1797-SATA Drivelock is not supported in RAID mode.

Drivelock is enabled on one or more SATA hard drives, and they cannot be accessed while the system is configured for RAID mode.

Either remove the Drivelocked SATA device or disable the Drivelock feature. To disable the Drivelock feature, enter Computer Setup, change Storage > Storage Options > SATA Emulation to IDE, and select File > Save Changes and Exit. Reenter Computer Setup and select Security > Drivelock Security. For each listed Drivelock-capable SATA device, ensure Drivelock is Disabled. Lastly, change Storage > Storage Options > SATA Emulation back to RAID and select File > Save Changes and Exit.

1801-Microcode Patch Error

Processor is not supported by ROM BIOS.

1.

Upgrade BIOS to proper version.

 

 

2.

Change the processor.

 

 

 

 

2200-PMM Allocation Error during MEBx

Memory error during POST execution of the

1.

Reboot the computer.

Download

Management Engine (ME) BIOS Extensions

2.

Unplug the power cord, re-seat the

 

option ROM.

 

 

memory modules, and reboot the

 

 

 

 

 

 

computer.

 

 

3.

If the memory configuration was

 

 

 

recently changed, unplug the computer,

 

 

 

restore the original memory

 

 

 

configuration, and reboot the computer.

 

 

4.

If the error persists, replace the system

 

 

 

board.

 

 

 

 

2201-MEBx Module did not checksum

Memory error during POST execution of the

1.

Reboot the computer.

correctly

Management Engine (ME) BIOS Extensions

2.

Unplug the power cord, re-seat the

 

option ROM.

 

 

memory modules, and reboot the

 

 

 

 

 

 

computer.

 

 

3.

If the memory configuration was

 

 

 

recently changed, unplug the power

 

 

 

cord, restore the original memory

 

 

 

configuration, and reboot the computer.

 

 

4.

If the error persists, replace the system

 

 

 

board.

 

 

 

 

2202-PMM Deallocation Error during MEBx

Memory error during POST execution of the

1.

Reboot the computer.

cleanup

Management Engine (ME) BIOS Extensions

2.

Unplug the power cord, re-seat the

 

option ROM.

 

 

memory modules, and reboot the

 

 

 

 

 

 

computer.

 

 

3.

If the memory configuration was

 

 

 

recently changed, unplug the power

 

 

 

cord, restore the original memory

 

 

 

configuration, and reboot the computer.

 

 

4.

If the error persists, replace the system

 

 

 

board.

 

 

 

 

192 Chapter 10 POST Error Messages

Image 202
Contents Maintenance and Service Guide Page About This Book IiiIv About This Book Table of contents Removal and Replacement Procedures Microtower MT Chassis Page Troubleshooting Without Diagnostics 146 MT Specifications 216 Contacting Customer Support 184SFF Specifications 217 Standard Configuration Features 1Microtower ConfigurationMicrotower MT Front Panel Components Product Features1Front Panel Components Small Form Factor SFF Front Panel Components Small Form Factor SFF Front Panel Components2Front Panel Components Microtower MT Rear Panel Components Rear Panel ComponentsSmall Form Factor SFF Rear Panel Components Small Form Factor SFF Rear Panel ComponentsSerial Number Location 6Microtower Serial Number and Product ID LocationActivating and customizing the software in Windows Activating the Windows operating systemInstalling or upgrading device drivers Downloading Windows 7 updatesCustomizing the monitor display Downloading Windows 8 updates Click Settings Change PC SettingsComputer Setup F10 Utility Computer Setup F10 UtilitiesUsing Computer Setup F10 Utilities Computer Setup F10 UtilitiesComputer Setup F10 Utility Computer Setup-File2Computer Setup-File Computer Setup-Storage 3Computer Setup-StorageSata Emulation Removable Media BootStorage Options ESATA Port Max eSATA SpeedShortcut to Temporarily Override Boot Order Boot OrderDPS Self-Test Computer Setup-Security 4Computer Setup-SecurityUSB Security Network BootDevice Security Slot SecurityMaster Boot Record Security System Security these options are hardware dependent Secure Boot DriveLock SecurityComputer Setup-Power 5Computer Setup-PowerOption Heading Power-On Options Computer Setup-Advanced6Computer Setup-Advanced for advanced users Bios Power-OnBus Options Onboard DevicesDevice Options VGA Configuration Recovering the Configuration SettingsAMT Configuration Computer major components Microtower MT chassis spare partsMicrotower MT chassis spare parts Power supply Access panelIllustrated parts catalog Cables Misc parts ESATA port assembly, PCI card Fan duct assemblyUSB powered speakers Description Spare part number Hood sensorDrives Misc boardsSequential part number listing Spare part Description NumberIllustrated parts catalog Microtower MT chassis spare parts Illustrated parts catalog Small Form Factor SFF chassis spare parts Description Spare part number Front bezelDescription Spare part number Sata drive power cable Misc parts Rubber feet USB powered speakers not illustratedESATA port assembly, PCI card not illustrated Chassis standDescription Spare part number Hard drive Optical driveSequential part number listing Illustrated parts catalog Small Form Factor SFF chassis spare parts Illustrated parts catalog Electrostatic Discharge Information Electrostatic Discharge InformationGenerating Static Relative Humidity Event 55% 40% 10%Personal Grounding Methods and Equipment Preventing Electrostatic Damage to EquipmentStatic Shielding Protection Levels Recommended Materials and Equipment Grounding the Work AreaMethod Voltage Operating Guidelines General Cleaning Safety PrecautionsRoutine Care Cleaning the Keyboard Cleaning the Computer CaseCleaning the Monitor Power Supply Fan Service ConsiderationsCleaning the Mouse Tools and Software RequirementsLithium Coin Cell Battery Cables and ConnectorsHard Drives Smart ATA Drives Sata Hard DrivesSata Hard Drive Cables Cable ManagementHard Drive Capacities Removal and Replacement Procedures Microtower MT Chassis Preparation for DisassemblyComputer Access Panel Description Spare part number Access panel 646825-001Front Bezel Description Spare part number Front bezel 689377-001Front Bezel Security Page Bezel Blanks 5Removing a Bezel Blank Bezel BlanksDIMMs MemoryDDR3-SDRAM DIMMs Populating Dimm Sockets Installing DIMMs Page Expansion Cards 8Removing an Expansion Slot Cover Expansion Cards Page Wlan module Remove the access panel Computer Access Panel on System Board Connections System Board Connector System Board Label Color Component1System Board Connections Drives Media 2Drive Positions Drive PositionsGuide Screw Device 15Disconnecting the Optical Drive Cables Drives Removing a 5.25-inch or 3.5-inch Drive from a Drive BayPage Installing a 5.25-inch or 3.5-inch Drive into a Drive Bay 19Sliding the Drives into the Drive CagePage Removing a Hard Drive from a Drive Bay Installing a Hard Drive into an Internal Drive Bay Page Removing and Replacing a Removable 3.5-inch Sata Hard Drive 29Removing the Thermal Sensor Drives Page Page Page Front Fan Assembly Description Spare part number Front fan assembly 585884-001Front I/O Assembly Description Spare part number Front I/O assembly 646827-001Power Switch/LED Assembly Page Heat sink Description Spare part number Heat sink 645326-001Processor Speaker Description Spare part number Speaker 645330-001Page Rear Chassis Fan Description Spare part number Rear chassis fan 643908-001Page Power Supply System Board Processor Processor on Wlan module Wlan module on Page Preparation for Disassembly Access Panel Description Spare part number Access panel 646815-001Description Spare part number Front bezel 687950-001 Front Bezel Security Page 5Removing a bezel blank Replace the front bezel 104 Memory Populating Dimm Sockets Installing DIMMs Page Expansion Card 8Removing an Expansion Slot Cover 110 Page Page Wlan module Page Black ESATA Adapter Cable Sata Drives Installing and Removing Drives 15Extra Guide Screw Locations Removing a 5.25-inch Drive from a Drive Bay Page Removing a 3.5-inch Drive from a Drive Bay 20Removing a 3.5-inch Drive Media Card Reader Shown 122 Installing a 3.5-inch Drive into a Drive Bay Page Page 27Installing Hard Drive Guide Screws 126 Removing and Replacing a Removable 3.5-inch Sata Hard Drive 30Removing the Thermal Sensor 128 Page Page Page Fan duct Description Spare part number Fan duct 636921-001Description Spare part number Front fan 645327-001 Page Hood Sensor Description Spare part number Hood sensor 638816-001Front I/O, Power Switch Assembly Remove the chassis fan Front Fan Assembly onPage Description Spare part number Speaker 636925-001 44Loosening the heat sink screws Heat sink Page Processor Power Supply Memory modules Memory on Expansion cards Expansion Card on Page Using the Small Form Factor Computer in a Tower Orientation Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical SupportHelpful Hints Refer to Helpful Hints on page 147 in this guide148 Troubleshooting Without Diagnostics Solving General Problems1Solving General Problems Cause Solution Computer date and time display is incorrect Cause SolutionCursor will not move using the arrow keys on the keypad There is no sound or sound volume is too low Cause SolutionPoor performance Cause Solution 150 Troubleshooting Without DiagnosticsCannot remove computer cover or access panel Cause Solution Go to Start All Programs AccessoriesGraphics subsystem 2Solving Power Problems Solving Power Problems152 Troubleshooting Without Diagnostics Power supply shuts down intermittently Cause SolutionSome models, is set to the appropriate voltage. Proper 154 Troubleshooting Without Diagnostics Solving Hard Drive Problems3Solving Hard Drive Problems Storage Boot Order list Advanced Power-On OptionsNonsystem disk/NTLDR missing message Cause Solution Computer will not boot from hard drive Cause Solution4Solving Media Card Reader Problems Solving Media Card Reader Problems156 Troubleshooting Without Diagnostics Device ConfigurationSolving Media Card Reader Problems 157 Can not write to the media card Cause Solution5Solving Display Problems Solving Display Problems158 Troubleshooting Without Diagnostics Blank screen no video Cause SolutionSelect Adjust screen resolution List, then under Appearance and Personalization160 Troubleshooting Without Diagnostics Dim characters Cause SolutionImage is not centered Cause Solution Select ImageControl/ Horizontal Position or Vertical162 Troubleshooting Without Diagnostics Out of Range displays on screen Cause SolutionCertain typed symbols do not appear correct Cause Solution Solving Audio Problems6Solving Audio Problems Sound cuts in and out Cause SolutionAdvanced Device Options Internal Speaker 164 Troubleshooting Without DiagnosticsDevice Security System Audio Control Panel, and then select Device ManagerLine-in jack is not functioning properly Cause Solution Solving Printer ProblemsControl Panel , and then select Device Manager Printer will not turn on Cause Solution Solving Keyboard and Mouse Problems7Solving Printer Problems Printer prints garbled information Cause SolutionSolving Keyboard and Mouse Problems 167 8Solving Keyboard Problems168 Troubleshooting Without Diagnostics 9Solving Mouse Problems10Solving Hardware Installation Problems Solving Hardware Installation ProblemsSolving Hardware Installation Problems 169 Security USB Security170 Troubleshooting Without Diagnostics Computer will not start Cause Solution11Solving Network Problems Solving Network ProblemsWake-on-LAN feature is not functioning Cause Solution 172 Troubleshooting Without Diagnostics Network status link light never flashes Cause Solution Diagnostics reports a failure Cause Solution174 Troubleshooting Without Diagnostics New network card will not boot Cause Solution12Solving Memory Problems Solving Memory ProblemsOut of memory error Cause Solution 176 Troubleshooting Without Diagnostics Solving Processor Problems13Solving Processor Problems Security Network Boot Solving CD-ROM and DVD Problems14Solving CD-ROM and DVD Problems Storage Boot OrderMovie will not play in the DVD drive Cause Solution 178 Troubleshooting Without DiagnosticsCannot eject compact disc tray-load unit Cause Solution Solving USB Flash Drive Problems 15Solving USB Flash Drive ProblemsUSB flash drive not found identified Cause Solution Solving Front Panel Component Problems180 Troubleshooting Without Diagnostics System will not boot from USB flash drive Cause SolutionSolving Internet Access Problems 181 Solving Internet Access ProblemsUnable to connect to the Internet Cause Solution Solving Software Problems See the Worldwide Limited Warranty for terms and conditions Contacting Customer Support Why run HP PC Hardware Diagnostics Uefi How to access and run HP PC Hardware Diagnostics UefiDownloading HP PC Hardware Diagnostics to a USB device 1Numeric Codes and Text Messages Post Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Control panel message Description Recommended actionDevice Options NIC PXE Option Post Error MessagesROM Download to Disable to DevicesPost Numeric Codes and Text Messages Display Adapter Failure Graphics display controller Under Storage DPS Self-test Control panel message Description Bios System Bios and ME firmware 2Diagnostic Front Panel LEDs and Audible Codes Device at a time and repeat this procedure Activity Beeps Possible Cause Recommended ActionActivity Beeps Possible Cause Install a TXT capable processor Resetting the Password Jumper CmosClearing and Resetting the Cmos Cmos button Page System Restore Restoring and recovering in WindowsSystem Recovery System Recovery when Windows is responding System Recovery when Windows is not responding Creating recovery media Backup and recovery in Windows Using recovery mediaPerforming a system recovery Backing up your informationUsing the Windows recovery tools Follow the on-screen instructionsUsing Windows 8 operating system media purchased separately Battery Replacement Lift the battery out of its holder Figure A-2Removing and Replacing a Coin Cell Battery TypeType Japanese Power Cord Requirements General RequirementsCountry-Specific Requirements 215 Country-Specific RequirementsCountry Accrediting Agency Appendix C Specifications MT SpecificationsTable C-1Specifications Table C-2Specifications SFF SpecificationsSFF Specifications Rated Input CurrentIndex Installing SFF Resetting Number Torx T-15 screwdriver SataSFF
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