HP Pro 6305 manual About This Book, Iii

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About This Book

WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.

NOTE: Text set off in this manner provides important supplemental information.

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Contents Maintenance and Service Guide Page Iii About This BookIv About This Book Table of contents Removal and Replacement Procedures Microtower MT Chassis Page Troubleshooting Without Diagnostics 146 Contacting Customer Support 184 MT Specifications 216SFF Specifications 217 1Microtower Configuration Standard Configuration FeaturesProduct Features Microtower MT Front Panel Components1Front Panel Components Small Form Factor SFF Front Panel Components Small Form Factor SFF Front Panel Components2Front Panel Components Rear Panel Components Microtower MT Rear Panel ComponentsSmall Form Factor SFF Rear Panel Components Small Form Factor SFF Rear Panel Components6Microtower Serial Number and Product ID Location Serial Number LocationActivating the Windows operating system Activating and customizing the software in WindowsDownloading Windows 7 updates Installing or upgrading device driversCustomizing the monitor display Click Settings Change PC Settings Downloading Windows 8 updatesComputer Setup F10 Utilities Computer Setup F10 UtilityComputer Setup F10 Utilities Using Computer Setup F10 UtilitiesComputer Setup-File Computer Setup F10 Utility2Computer Setup-File 3Computer Setup-Storage Computer Setup-StorageMax eSATA Speed Removable Media BootStorage Options ESATA Port Sata EmulationBoot Order Shortcut to Temporarily Override Boot OrderDPS Self-Test 4Computer Setup-Security Computer Setup-SecuritySlot Security Network BootDevice Security USB SecurityMaster Boot Record Security System Security these options are hardware dependent DriveLock Security Secure Boot5Computer Setup-Power Computer Setup-PowerBios Power-On Computer Setup-Advanced6Computer Setup-Advanced for advanced users Option Heading Power-On OptionsOnboard Devices Bus OptionsDevice Options Recovering the Configuration Settings VGA ConfigurationAMT Configuration Microtower MT chassis spare parts Computer major componentsMicrotower MT chassis spare parts Access panel Power supplyIllustrated parts catalog Cables Misc parts Description Spare part number Hood sensor Fan duct assemblyUSB powered speakers ESATA port assembly, PCI cardMisc boards DrivesSpare part Description Number Sequential part number listingIllustrated parts catalog Microtower MT chassis spare parts Illustrated parts catalog Description Spare part number Front bezel Small Form Factor SFF chassis spare partsDescription Spare part number Sata drive power cable Misc parts Chassis stand USB powered speakers not illustratedESATA port assembly, PCI card not illustrated Rubber feetOptical drive Description Spare part number Hard driveSequential part number listing Illustrated parts catalog Small Form Factor SFF chassis spare parts Illustrated parts catalog Relative Humidity Event 55% 40% 10% Electrostatic Discharge InformationGenerating Static Electrostatic Discharge InformationPreventing Electrostatic Damage to Equipment Personal Grounding Methods and EquipmentStatic Shielding Protection Levels Grounding the Work Area Recommended Materials and EquipmentMethod Voltage General Cleaning Safety Precautions Operating GuidelinesRoutine Care Cleaning the Computer Case Cleaning the KeyboardCleaning the Monitor Tools and Software Requirements Service ConsiderationsCleaning the Mouse Power Supply FanCables and Connectors Lithium Coin Cell BatteryHard Drives Cable Management Sata Hard DrivesSata Hard Drive Cables Smart ATA DrivesHard Drive Capacities Preparation for Disassembly Removal and Replacement Procedures Microtower MT ChassisDescription Spare part number Access panel 646825-001 Computer Access PanelDescription Spare part number Front bezel 689377-001 Front BezelFront Bezel Security Page 5Removing a Bezel Blank Bezel Blanks Bezel BlanksMemory DIMMsDDR3-SDRAM DIMMs Populating Dimm Sockets Installing DIMMs Page Expansion Cards 8Removing an Expansion Slot Cover Expansion Cards Page Wlan module Remove the access panel Computer Access Panel on System Board Connector System Board Label Color Component System Board Connections1System Board Connections Drives Media Drive Positions 2Drive PositionsGuide Screw Device Removing a 5.25-inch or 3.5-inch Drive from a Drive Bay 15Disconnecting the Optical Drive Cables DrivesPage 19Sliding the Drives into the Drive Cage Installing a 5.25-inch or 3.5-inch Drive into a Drive BayPage Removing a Hard Drive from a Drive Bay Installing a Hard Drive into an Internal Drive Bay Page Removing and Replacing a Removable 3.5-inch Sata Hard Drive 29Removing the Thermal Sensor Drives Page Page Page Description Spare part number Front fan assembly 585884-001 Front Fan AssemblyDescription Spare part number Front I/O assembly 646827-001 Front I/O AssemblyPower Switch/LED Assembly Page Description Spare part number Heat sink 645326-001 Heat sinkProcessor Description Spare part number Speaker 645330-001 SpeakerPage Description Spare part number Rear chassis fan 643908-001 Rear Chassis FanPage Power Supply System Board Processor Processor on Wlan module Wlan module on Page Preparation for Disassembly Description Spare part number Access panel 646815-001 Access PanelDescription Spare part number Front bezel 687950-001 Front Bezel Security Page 5Removing a bezel blank Replace the front bezel 104 Memory Populating Dimm Sockets Installing DIMMs Page Expansion Card 8Removing an Expansion Slot Cover 110 Page Page Wlan module Page Black ESATA Adapter Cable Sata Drives Installing and Removing Drives 15Extra Guide Screw Locations Removing a 5.25-inch Drive from a Drive Bay Page Removing a 3.5-inch Drive from a Drive Bay 20Removing a 3.5-inch Drive Media Card Reader Shown 122 Installing a 3.5-inch Drive into a Drive Bay Page Page 27Installing Hard Drive Guide Screws 126 Removing and Replacing a Removable 3.5-inch Sata Hard Drive 30Removing the Thermal Sensor 128 Page Page Page Description Spare part number Fan duct 636921-001 Fan ductDescription Spare part number Front fan 645327-001 Page Description Spare part number Hood sensor 638816-001 Hood SensorRemove the chassis fan Front Fan Assembly on Front I/O, Power Switch AssemblyPage Description Spare part number Speaker 636925-001 44Loosening the heat sink screws Heat sink Page Processor Power Supply Memory modules Memory on Expansion cards Expansion Card on Page Using the Small Form Factor Computer in a Tower Orientation Safety and Comfort Before You Call for Technical Support Troubleshooting Without DiagnosticsRefer to Helpful Hints on page 147 in this guide Helpful HintsSolving General Problems 148 Troubleshooting Without Diagnostics1Solving General Problems There is no sound or sound volume is too low Cause Solution Computer date and time display is incorrect Cause SolutionCursor will not move using the arrow keys on the keypad Cause SolutionGo to Start All Programs Accessories 150 Troubleshooting Without DiagnosticsCannot remove computer cover or access panel Cause Solution Poor performance Cause SolutionGraphics subsystem Power supply shuts down intermittently Cause Solution Solving Power Problems152 Troubleshooting Without Diagnostics 2Solving Power ProblemsSome models, is set to the appropriate voltage. Proper Solving Hard Drive Problems 154 Troubleshooting Without Diagnostics3Solving Hard Drive Problems Computer will not boot from hard drive Cause Solution Advanced Power-On OptionsNonsystem disk/NTLDR missing message Cause Solution Storage Boot Order listDevice Configuration Solving Media Card Reader Problems156 Troubleshooting Without Diagnostics 4Solving Media Card Reader ProblemsCan not write to the media card Cause Solution Solving Media Card Reader Problems 157Blank screen no video Cause Solution Solving Display Problems158 Troubleshooting Without Diagnostics 5Solving Display ProblemsList, then under Appearance and Personalization Select Adjust screen resolutionDim characters Cause Solution 160 Troubleshooting Without DiagnosticsSelect ImageControl/ Horizontal Position or Vertical Image is not centered Cause SolutionOut of Range displays on screen Cause Solution 162 Troubleshooting Without DiagnosticsSound cuts in and out Cause Solution Solving Audio Problems6Solving Audio Problems Certain typed symbols do not appear correct Cause SolutionControl Panel, and then select Device Manager 164 Troubleshooting Without DiagnosticsDevice Security System Audio Advanced Device Options Internal SpeakerSolving Printer Problems Line-in jack is not functioning properly Cause SolutionControl Panel , and then select Device Manager Printer prints garbled information Cause Solution Solving Keyboard and Mouse Problems7Solving Printer Problems Printer will not turn on Cause Solution8Solving Keyboard Problems Solving Keyboard and Mouse Problems 1679Solving Mouse Problems 168 Troubleshooting Without DiagnosticsSecurity USB Security Solving Hardware Installation ProblemsSolving Hardware Installation Problems 169 10Solving Hardware Installation ProblemsComputer will not start Cause Solution 170 Troubleshooting Without DiagnosticsSolving Network Problems 11Solving Network ProblemsWake-on-LAN feature is not functioning Cause Solution 172 Troubleshooting Without Diagnostics Diagnostics reports a failure Cause Solution Network status link light never flashes Cause SolutionNew network card will not boot Cause Solution 174 Troubleshooting Without DiagnosticsSolving Memory Problems 12Solving Memory ProblemsOut of memory error Cause Solution Solving Processor Problems 176 Troubleshooting Without Diagnostics13Solving Processor Problems Storage Boot Order Solving CD-ROM and DVD Problems14Solving CD-ROM and DVD Problems Security Network Boot178 Troubleshooting Without Diagnostics Movie will not play in the DVD drive Cause SolutionCannot eject compact disc tray-load unit Cause Solution 15Solving USB Flash Drive Problems Solving USB Flash Drive ProblemsSystem will not boot from USB flash drive Cause Solution Solving Front Panel Component Problems180 Troubleshooting Without Diagnostics USB flash drive not found identified Cause SolutionSolving Internet Access Problems Solving Internet Access Problems 181Unable to connect to the Internet Cause Solution Solving Software Problems See the Worldwide Limited Warranty for terms and conditions Contacting Customer Support How to access and run HP PC Hardware Diagnostics Uefi Why run HP PC Hardware Diagnostics UefiDownloading HP PC Hardware Diagnostics to a USB device Control panel message Description Recommended action Post Numeric Codes and Text MessagesPost Numeric Codes and Text Messages 1Numeric Codes and Text MessagesDevices Post Error MessagesROM Download to Disable to Device Options NIC PXE OptionPost Numeric Codes and Text Messages Display Adapter Failure Graphics display controller Under Storage DPS Self-test Control panel message Description Bios System Bios and ME firmware 2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Device at a time and repeat this procedureActivity Beeps Possible Cause Install a TXT capable processor Cmos Resetting the Password JumperClearing and Resetting the Cmos Cmos button Page Restoring and recovering in Windows System RestoreSystem Recovery System Recovery when Windows is responding System Recovery when Windows is not responding Creating recovery media Using recovery media Backup and recovery in WindowsBacking up your information Performing a system recoveryFollow the on-screen instructions Using the Windows recovery toolsUsing Windows 8 operating system media purchased separately Battery Replacement Figure A-2Removing and Replacing a Coin Cell Battery Type Lift the battery out of its holderType General Requirements Japanese Power Cord RequirementsCountry-Specific Requirements Country-Specific Requirements 215Country Accrediting Agency MT Specifications Appendix C SpecificationsTable C-1Specifications Rated Input Current SFF SpecificationsSFF Specifications Table C-2SpecificationsIndex Installing SFF Sata Resetting Number Torx T-15 screwdriverSFF
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