HP strongly encourages you to accept the use of, or to employ available support technologies provided by HP. If you choose not to deploy available remote support capabilities, you may incur additional costs due to increased support resource requirements. Listed below are the types of warranty support service that may be applicable to the
HP Hardware Product you have purchased.
Customer Self Repair Warranty Service
In countries/regions where it is available, your HP Limited Warranty may include a Customer Self Repair warranty service. If applicable, HP will determine in its sole discretion that Customer Self Repair is the appropriate method of warranty service. If so, HP will ship approved replacement parts directly to you to fulfill your HP Hardware Product warranty service. This will save considerable repair time. After you contact HP and the fault diagnosis identifies that the problem can be fixed using one of these parts, a replaceable part can be sent directly to you. Once the part arrives, replace the defective part pursuant to the provided instructions and documentation. If further assistance is required, call the HP Technical Support Center and a technician will assist you over the phone. In cases where the replacement part must be returned to HP, you must ship the defective part back to HP within a defined period of time, normally fifteen (15) days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective product may result in HP billing you for the replacement. With a Customer Self Repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used. If Customer Self Repair applies to you, please refer to your specific HP Hardware Product announcement. You can also obtain information on this warranty service on the HP Web site at: http://www.hp.com/support
Pick Up and Return Warranty Service
Your HP Limited Warranty may include a pick up and return warranty service. Under the terms of pick up and return service, HP will pick up the defective unit from your location, repair it and return it back to your location. HP will incur all repair, logistics and insurance costs in this process.
Carry-in Warranty Service
Under the terms of
Limited Warranty Transfer to Another Country/Region
Under the HP Global Limited Warranty program, products may be purchased in one country/region and transferred to another country/region, where HP has a service presence for that product, without voiding the warranty. Warranty terms, service availability, and service response times may vary from country/region to country/region. Also, standard warranty service response time is subject to change due to local parts availability. A customer may be required to provide product specific information, in accordance with the HP Global Warranty Notification process, prior to moving the products. The required information ensures that HP is prepared to provide the required level of warranty service in the destination country/region and that the product is designed to work in the destination country/region. When the product has been transferred to another country/region it will be entitled to the same warranty as if the product had been purchased in the country/region to which it has been transferred.
Contact HP, your local HP authorized reseller, or refer to the Web site at: http://www.hp.com/support to begin the HP Global Warranty Notification process prior to transferring HP Products to another country/region.
HP is not responsible for any tariffs or duties that may be incurred in transferring the products. Transfer of the products may be covered by export controls issued by the United States or other governments.
Service Upgrades
HP has a range of additional support and service coverage for your product that can be purchased locally. However, some support and related products may not be available in all countries/regions. For information on availability of service upgrades and the cost for these service upgrades, refer to the HP Web site
at: http://www.hp.com/support
Options and Software Limited Warranties
The Limited Warranty terms and conditions for most
HP Option is installed in an HP Hardware Product, HP may provide warranty service for either the period specified in the warranty documents (HP Option Limited Warranty Period) that shipped with the HP Option or for the remaining warranty period of the HP Hardware Product in which the HP Option is being installed, whichever period is the longer,
12